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Interior Painting reviews in Manakin Sabot

  • A
    Brendan Julian Home Repair & Maintenance
    All I can say is that Brendan is exceptional. His professionalism, quality of work, speed of work, punctuality, trustworthiness, the whole sha-bang is outstanding. He was so respectful of our space and task-focused that he's the only contractor I've felt comfortable with enough to be able to leave the house. Really, I can't recommend him enough, and I will definitely use him again, though understandably, I'll have to wait awhile. The wait's completely worth it though!
    - Luana L.
  • A
    Riedel Brothers Painting
    By Friday afternoon, they had provided a quote and painted the rooms in preparation for an open house on Sunday. They moved furniture and hanging items to get to the walls. They were so prompt and professional. I would totally use them again!
    - Elizabeth N.
  • F
    Benjamin Moore Drywall LLC
    Overall, our experience with Ben was pretty bad.  We wouldn't use him again or recommend him.

    I should say that in all the conversations with Ben, he's made it clear that he feels he did a fantastic job, was very professional, and is justified in the choices he made based on the opinion of a builder-friend of his.  Strange that we apparently just aren't recognizing all that fabulousness, but here's why:

    1)  Ben told me that the project would take a full week, and that the sheetrock would need to be delivered on Friday so they could start work on Monday.  I explained that it would be difficult for us to move everything out of the bonus room (storage) on a weeknight and asked if it would at all be possible to have the sheetrock delivered first thing Monday morning in order to give us the weekend for moving.  Nope, he said that wouldn't be possible if they were going to complete by Friday at 4:00.  So...of course we made it work, not easily.

    Then Friday morning, I clear my schedule in order to receive the sheetrock delivery.  The delivery manager walks through the house to see where they're taking everything, and says he's sorry but there is no way they could possibly get the 12' boards up the stairs and that he can't fathom why an experienced installer would have made this error.  So Ben ordered the wrong boards (no apology) and we have to reschedule for the 8' boards to be delivered Monday morning.  Logically, I'm concerned about the schedule and I ask Ben if we need to push it a week since he said a Monday morning delivery wouldn't give him enough time, and he says, "Oh, no.  It's no big deal.  We have plenty of time."  I should have known then and just walked away.

    2)  Ben's hangers, two very nice men, removed the door/frame to our crawlspace and placed it another room, and in doing so didn't pay any attention to the fact that the size of the inset of the door is smaller than the internal stud frame, so when they cut the sheetrock, they cut it too tall, leaving our door/frame unusable.  This is a point of contention for Ben.  He says that according to his builder-friend, the sheetrock is supposed to be cut flush with the stud frame because you can't have floating sheetrock--otherwise what would you nail the face frame into?  But as I pointed out twice to Ben (he won't hear any of it), our builder made the door (that's another builder's opinion) and designed it without top mounting since it's TOTALLY UNNECESSARY, and has side screws that screw into the studs for completely sufficient anchoring.  We have four of these crawlspace doors in our house, all done the same way with no issue at all.  What should have happened is his hangers should have asked me about it if there was confusion.

    His hangers also cut the holes for all the outlets and light switches too large which meant that either we couldn't get the covers back on, or if we could, the outlets were so recessed, they were unstable.  This is another thing that Ben insists was done correctly.  He faults the electrician for the boxes being slightly recessed (which he's correct about), but it's irrelevant.  The issue is that with the cutouts being too tall, the metal feet on the outlets couldn't rest on the sheetrock--there's plenty of wire to bring the outlets out, so the boxes weren't the problem.  Ben agreed to come back and fix this (though he bizarrely still contends it was done correctly) by bridging the gap of the excess cut with thinset--and this fix, by the way, proves that it had nothing to do with the boxes being recessed.  

    Unfortunately the discovery of all of this happened after we painted the room and began moving our stuff back in.  While Ben told me before we painted that he had tested the outlet and switch covers to make sure everything fit properly, he CLEARLY hadn't.  Had we known more work was necessary, of course we wouldn't have painted.  Ben's outlet fix entailed him leaving big white orbs of spackle over our fresh paint around every outlet, requiring me to to paint again. For resolution of the crawlspace door, I had asked Ben to build us a new frame that would fit the hole they left us (a fair resolution, we thought), and something that would have taken him with all his tools probably 10 minutes, but he wasn't willing to do that.  Instead he offered to fix it by doing more sheetrock/spackle patchwork, and then added that he couldn't do it right away due to his schedule, requiring us to wait even longer to finish the repainting and move our storage back in.  Ben's response to all this is that hey, he offered to fix it.

    3)  When Ben did the sanding, he left the doors open and neglected to partition off the space with a plastic sheet in the hallway (who does that???!!!!), so our ENTIRE house (kitchen, bedroom, everything) was engulfed in dust for days even with daily cleaning.  After the first day, I realized what he had done (after suffering a migraine all night from the dust) and asked him to please bring a plastic sheet.  He nonchalantly says, "Oh, sure," then adds, "Oh, are these vents in here turned on?"  He then blamed the fact that he was not made aware of that and said the reason it got through the house was because of the vents.  Why he would assume that a room that has all the vent and electrical already in would not be functioning (or how he wouldn't have felt the heat blowing on him) is beyond me, but it too is beside the point.  The vents are in the ceiling, not floor, and there's no return in the room.  The dust is because he didn't hang plastic in the single doorway in that hall.

    In this same vein, Ben used blue booties when coming into the house.  He then sanded with them, walked in the thick dust in them, and then proceeded to walk all around my house with them on, tracking thick dust from the sanding rooms everywhere, including the stairs, leaving me to wash the floors every night.  What could possibly be the point of dirty indoor booties?  

     4)  I also have to mention Ben and his hangers' use of our toilets.   Over many years, homes, and a gazillion professional home improvements projects, I have NEVER had any professional use our toilets, until now.  Maybe I've just been lucky, but I've taken from this that this is just something you don't do.  Somehow the basic manners of this is lost on Ben.  It is an incredibly upsetting experience to have strangers in your home doing very dirty work to then use your toilets, and then to have to clean up after them especially when they've left behind a mess (and I'll just leave it at that).

    After I posted my review here, Ben sent me an invoice out of the blue for $300, claiming that I owed him more money.  Even though I paid him in full at the completion of the project for our agreed upon contracted amount, a week later he claimed that he hadn't included the backer board in the contract, and so therefore I needed to come up with more money.  Not only was the backer board clearly articulated to him as part of the bidding process and later confirmed before the signing of the contract, his own contract states that there would be no additional work performed outside of the contact without a new written agreement. Ben, by his own contact, clearly understands what our agreement was.

    Even more alarming, after my review, Ben began to harass me over email, including threats, even though I made it very clear he was never to contact me again.  I finally had to turn it over to Angie's List for intervention.  I sent them the entire email thread and contract for evidence.  After reviewing the evidence, Angie's List told me they contacted Ben and told him his behavior was unacceptable and that if he didn't cease, they would pull his account.  I am now filing against Ben with the Better Business Bureau, and should Ben choose to continue to threaten me, I will unfortunately have to pursue a restraining order against him.

    I asked Angie's List to require Ben to rewrite his response here, arguing his case on the merits, rather than resort to slander and blatant lies, but they said they felt is was best for a potential customer to see for themselves how Ben treats his customers.  It is not legal to make such defamatory statements as he's done here, let alone to claim that someone owes you money when they categorically do not, and to threaten and harass them.  Ben's statement that he's "a very professional and polite" man is a self-image he's eerily professed over and over like a mantra, completely unfazed by his behavior, no matter how unprofessional or "unpolite."  Perhaps this is how he sleeps at night.  From our side of things however, working with Ben has been the most horrifying contractor experience we've ever had.
    - Luana L.
  • A
    B Lilly Custom Painting LLC
    Brent was absolutely amazing.  I called Brent for a cost estimate to paint my dental office. He came in far below the other quotes I received, and was extremely knowledgeable about paint types and colors. As a dentist, creating a gorgeous, natural-looking smile has a lot to do with the type of lighting and color reflections used in the operatory. Brent completely understood this and helped me to take the visual effects of the operatories to the next level.  Also, since my work is very detailed (and on a small scale), I explained to Brent that my eye is very attune to detail, and that I am a perfectionist. He smiled and stated that he was too.  He wasn?t kidding!  His lines were absolutely perfect.  Not only was his work beautiful, but he was also punctual and respectful.  Since we see patients during the week, Brent came into our office on the weekend and used a paint that is barely detectable to the nose.  We did not receive a single complaint from our patients, and they loved the new coziness the color brought to our office.  After Brent finished, I tried to hang something on the wall and accidentally put a huge hole in the wall (larger than a hammer head).  Brent came back out, patched the hole and painted over it without an additional charge. You would never be able to tell I did anything to the wall. I can?t say enough about him, and I will soon be calling Brent to paint the inside of our home!

    - Sarah G.
  • A
    River City Painters
    This company did a terrific, very professional job for us.  They provided a large crew that worked consistently and diligently through the day and completed the entire project in one day.  They were neat and thorough and we are very happy with the outcome.  We will definitely use them for all of our painting needs!
    - Teresa L.
  • A
    Hetrick Painting Inc
    Herrick painters could not have been more courteous and professional. The price was more than the initial $99.00 since the walls needed much work. But it was very reasonable. Can't wait to hire them for future projects!!

    - Nancy S.
  • A
    Hetrick Painting Inc
    A truly outstanding crew who did the work, and Rob himself is professional and super easy to work with.  After painting the first coat, and in one room the second coat as well, there remained a very noticeable difference in color where the brush cut in at the top of the wall verses where the roller painted.  This is something Rob said happens once in a blue moon and it isn't clear what causes it.  When it happens, nothing consistent will fix it, so they had to try numerous options, including changing techniques, painting a third coat, even taping the ceiling.  These guys worked through dinner to get it fixed and then came out the next morning to complete.  They were real troopers, and the final result looks terrific!
    As a side note, Rob is the 4th painter I worked with, and is the only one I can recommend.  Three of the four were A-rated Angie's List painters.  The first painter didn't tape or put down drop clothes and then told us if we wanted him to clean all the paint off our hardwoods or undo all the over-paint on the baseboards, that it would cost us more money.  The second never returned an estimate, and the third canceled on me 45 minutes before he was scheduled to be here (after I moved all the furniture) because he was running behind at another job for the second time.  Perhaps Rob is lucky that this is his competition, but he and his crew really do stand on their own as excellent professionals.
    - Luana L.
  • F
    Andy Gill Painting & Wallpaper
    After meeting with Andy for the estimate, I scheduled to have him perform the work the following week.  A couple of days before the painting date, I called Andy to confirm the type of paint he wanted me to purchase.  He returned my call and said he may have to come later in the day to finish up another project.  I asked him how he'd be able to complete in an afternoon when he said it would take him all day.  She said he'd bring his buddy and finish in 3-4 hours.  I reminded him that he originally quoted me a full day's work including his friend (and by the way now having completed with another painter, there is NO way this project could have been done in 3-4 hours), but he said they could get it done.  Then he said that he could switch it back and keep me in the morning and finish up with the other person in the afternoon, which did I prefer?  I said, "I'd prefer you keep your appointment with me at 8:30."  And so we agreed...again.
    45 minutes before our scheduled appointment, and after I moved all the living room and bedroom furniture, Andy calls and tells me that he can't do the job, that we'd have to push it a day.  His friend was sick for the day and the other client had apparently accommodated his delays once already with carpet rescheduling and couldn't do it again (I thought yep, this woman has a story as well).  This wasn't about the friend being sick, it was about Andy not giving realistic estimates on the time.
    And because of Andy, I had to reschedule our audio/video installers, who in turn had to juggle their schedules.  Fortunately I was able to work it out to have another painter (Rob Hetrick) do it the next day who did an outstanding job.

    Here's the problem with Andy's response here:
    1)  He did not call me ahead of time to reschedule.  I called him to inquire about the paint.  In that conversation he mentioned he was running behind on another job.
    2)  Andy did NOT attempt to reschedule with me for a different day.  He said he would have to start in the afternoon rather than the morning but would get it done in 3-4 hours (not possible for two people).
    3)  Andy, NOT ME, suggested keeping the same time (morning) on the same day and move the other woman to the afternoon.
    4)  At no point did Andy tell me this was a tentative appointment depending on how far he got on the other project, so to tell me that he would be there at 8:30 and then cancel 45 minutes beforehand and after I moved all the furniture is a colossal inconsideration and cannot simply be waved away by oh, we attempted to be "reasonable and professional."

    Andy, if you don't understand how unprofessional that is, you shouldn't be in business.
    - Luana L.
  • F
    A Fine Line LLC
    Danny showed up for our appointment, however, it took a few corrections and confirmations for him to get the appointment right.  When we spoke on the phone to make the appointment, he was very scattered and by the end of the call it was clear that even though he called me, didn't didn't know who he was speaking to.  He had confused me with another customer.  After that all got sorted out, he still had to confirm and reconfirm the appointment for the next few days.  After we met for the consult, he told me he would get the estimate to me the next morning.  It's been a week and I still haven't received it or any kind of follow-up.  
    It's clear that Danny is overwhelmed with business, perhaps from good work in the past, but it's incredibly unprofessional to waste someone's time if you can't take the job or follow through as you promise.  I met with two additional painters from Angie's List who are rated as highly and extremely busy, but they had no difficulty managing the details.
    As an aside, comparing Danny to the other A-rated painters I interviewed, I didn't find Danny's advise to be good (for example, telling me to get our TV hung before painting rather than after--something that makes no sense to me or the other painters), and overall, I was left with a feeling that he wasn't in the same professional league as the others.

    UPDATE:  Danny's response here is blatantly untrue.  He did not provide an estimate in a "timely manner"; in fact I still have not received one:  no email, nothing in the spam or junk folders, no texts, no calls.  He is welcome to forward to me the supposedly sent email with the previous header on it.  And it was never a question about his finding my house, it was the level of disorganization in the days leading up to the appointment.  And with regard to wire-fishing causing extra holes, and having the TV installer come out a second time to hang the TV, this is ridiculous.  I've never experienced these "extra holes," and even if there were, it would be a minor touch-up compared to the extra work of painting around all the new wires, outlets, and brackets.  Think it through.
    - Luana L.
  • A
    Overall our experience was excellent with 89 Paint. Our contact person, Jason Sapp, was very professional and knowledgable about this job. He was punctional on the day he came to give us an estimate and the job was started within two weeks. He communicated throughtout the whole project and never left us in the dark. At the completion of the project there were a few areas we thought needed some touching up and it was done promptly. We were very pleased and the job was better than expected.
    The only dissappointing thing was some paint drips, brush marks, and a paint "footprint" that dried on our asphalt driveway outside of the garage. Maybe next time some more tarps could be put down to protect ones personal property. I am sure over time the paint drips, etc. will weather away.
    - MARY KAY S.
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Interior Painters in Manakin Sabot

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