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Interior Design reviews in Manakin Sabot

  • A
    Sunrise Shutters
    We made our order 9 to ten weeks ago when two guys came to our house to measure every window. Well today after the wait (due to custom order) everything paid off big time. Two awesome guys named Justin and Tripp came by at 9:30am and finished around 3:30pm. They were really hard workers , mission focused and down to earth. My wife is the one who decided on the shutters and as a husband, normally I would never do a review...but I am ecstatic about both the finished product and the professionalism of Justin and Tripp. So I did say to them I wanted everyone to know that I appreciated their work ethic. The new shutters totally improved the feel/look of our house. If you are in the market for blinds/shutters then look no farther than Sunrise Shutters.
    - Sharon C.
  • A
    Brazilian Best Granite
    Top notch service. Installers pointed out a small issue with cabinets that were out of level and gave me chance to correct rather than install and risk issues later. Required a second trip on their part. Owner took personal attention to a situation that involved a material that we came to find out had a staining problem through no fault of BBG. Owner ensured and helped in selecting a suitable replacement product that looks fabulous.
    - Chuck H.
  • A
    Brendan Julian Home Repair & Maintenance
    All I can say is that Brendan is exceptional. His professionalism, quality of work, speed of work, punctuality, trustworthiness, the whole sha-bang is outstanding. He was so respectful of our space and task-focused that he's the only contractor I've felt comfortable with enough to be able to leave the house. Really, I can't recommend him enough, and I will definitely use him again, though understandably, I'll have to wait awhile. The wait's completely worth it though!
    - Luana L.
  • A
    Riedel Brothers Painting
    By Friday afternoon, they had provided a quote and painted the rooms in preparation for an open house on Sunday. They moved furniture and hanging items to get to the walls. They were so prompt and professional. I would totally use them again!
    - Elizabeth N.
  • A
    Lonestar Siding & Windows
    The contractor, Lonestar Siding & Windows, was located by me on my first use of Angie's List in May.  My wife had wrecked her car pulling out of the garage, and damaged the aluminum trim around the garage door.  Lonestar e-mailed me within 24 hours of my inquiry, and they were onsite to give me an estimate in short order.  The estimate was so reasonable, and the company staff were so friendly and accomodating, that I approved the quote right away.  Knowing this was such a small job, I expected the company would forget about me while completing their much larger jobs.  I was definately wrong.  They called me yesterday, 6/17/15 and said they would be out that afternoon to remove and install the new trim.  When I got home, I couldn't believe my eyes.  The new installation was incredible...professionally done and absolutely perfect in every way.  I phoned the company receptionist right away and told her how pleased we were with their work.  I also advised her I would recommend their company to all my friends and neighbors.  All I can say is that this was the perfect contractor for the job, and if it weren't for Angie's List, I wouldn't have heard or known about Lonestar Siding & Windows.  Thank you Lonestar for everything!!  My garage again looks brand new!
    Joe Sands
    Manakin Sabot, VA
    - Joseph S.
  • F
    Benjamin Moore Drywall LLC
    Overall, our experience with Ben was pretty bad.  We wouldn't use him again or recommend him.

    I should say that in all the conversations with Ben, he's made it clear that he feels he did a fantastic job, was very professional, and is justified in the choices he made based on the opinion of a builder-friend of his.  Strange that we apparently just aren't recognizing all that fabulousness, but here's why:

    1)  Ben told me that the project would take a full week, and that the sheetrock would need to be delivered on Friday so they could start work on Monday.  I explained that it would be difficult for us to move everything out of the bonus room (storage) on a weeknight and asked if it would at all be possible to have the sheetrock delivered first thing Monday morning in order to give us the weekend for moving.  Nope, he said that wouldn't be possible if they were going to complete by Friday at 4:00.  So...of course we made it work, not easily.

    Then Friday morning, I clear my schedule in order to receive the sheetrock delivery.  The delivery manager walks through the house to see where they're taking everything, and says he's sorry but there is no way they could possibly get the 12' boards up the stairs and that he can't fathom why an experienced installer would have made this error.  So Ben ordered the wrong boards (no apology) and we have to reschedule for the 8' boards to be delivered Monday morning.  Logically, I'm concerned about the schedule and I ask Ben if we need to push it a week since he said a Monday morning delivery wouldn't give him enough time, and he says, "Oh, no.  It's no big deal.  We have plenty of time."  I should have known then and just walked away.

    2)  Ben's hangers, two very nice men, removed the door/frame to our crawlspace and placed it another room, and in doing so didn't pay any attention to the fact that the size of the inset of the door is smaller than the internal stud frame, so when they cut the sheetrock, they cut it too tall, leaving our door/frame unusable.  This is a point of contention for Ben.  He says that according to his builder-friend, the sheetrock is supposed to be cut flush with the stud frame because you can't have floating sheetrock--otherwise what would you nail the face frame into?  But as I pointed out twice to Ben (he won't hear any of it), our builder made the door (that's another builder's opinion) and designed it without top mounting since it's TOTALLY UNNECESSARY, and has side screws that screw into the studs for completely sufficient anchoring.  We have four of these crawlspace doors in our house, all done the same way with no issue at all.  What should have happened is his hangers should have asked me about it if there was confusion.

    His hangers also cut the holes for all the outlets and light switches too large which meant that either we couldn't get the covers back on, or if we could, the outlets were so recessed, they were unstable.  This is another thing that Ben insists was done correctly.  He faults the electrician for the boxes being slightly recessed (which he's correct about), but it's irrelevant.  The issue is that with the cutouts being too tall, the metal feet on the outlets couldn't rest on the sheetrock--there's plenty of wire to bring the outlets out, so the boxes weren't the problem.  Ben agreed to come back and fix this (though he bizarrely still contends it was done correctly) by bridging the gap of the excess cut with thinset--and this fix, by the way, proves that it had nothing to do with the boxes being recessed.  

    Unfortunately the discovery of all of this happened after we painted the room and began moving our stuff back in.  While Ben told me before we painted that he had tested the outlet and switch covers to make sure everything fit properly, he CLEARLY hadn't.  Had we known more work was necessary, of course we wouldn't have painted.  Ben's outlet fix entailed him leaving big white orbs of spackle over our fresh paint around every outlet, requiring me to to paint again. For resolution of the crawlspace door, I had asked Ben to build us a new frame that would fit the hole they left us (a fair resolution, we thought), and something that would have taken him with all his tools probably 10 minutes, but he wasn't willing to do that.  Instead he offered to fix it by doing more sheetrock/spackle patchwork, and then added that he couldn't do it right away due to his schedule, requiring us to wait even longer to finish the repainting and move our storage back in.  Ben's response to all this is that hey, he offered to fix it.

    3)  When Ben did the sanding, he left the doors open and neglected to partition off the space with a plastic sheet in the hallway (who does that???!!!!), so our ENTIRE house (kitchen, bedroom, everything) was engulfed in dust for days even with daily cleaning.  After the first day, I realized what he had done (after suffering a migraine all night from the dust) and asked him to please bring a plastic sheet.  He nonchalantly says, "Oh, sure," then adds, "Oh, are these vents in here turned on?"  He then blamed the fact that he was not made aware of that and said the reason it got through the house was because of the vents.  Why he would assume that a room that has all the vent and electrical already in would not be functioning (or how he wouldn't have felt the heat blowing on him) is beyond me, but it too is beside the point.  The vents are in the ceiling, not floor, and there's no return in the room.  The dust is because he didn't hang plastic in the single doorway in that hall.

    In this same vein, Ben used blue booties when coming into the house.  He then sanded with them, walked in the thick dust in them, and then proceeded to walk all around my house with them on, tracking thick dust from the sanding rooms everywhere, including the stairs, leaving me to wash the floors every night.  What could possibly be the point of dirty indoor booties?  

     4)  I also have to mention Ben and his hangers' use of our toilets.   Over many years, homes, and a gazillion professional home improvements projects, I have NEVER had any professional use our toilets, until now.  Maybe I've just been lucky, but I've taken from this that this is just something you don't do.  Somehow the basic manners of this is lost on Ben.  It is an incredibly upsetting experience to have strangers in your home doing very dirty work to then use your toilets, and then to have to clean up after them especially when they've left behind a mess (and I'll just leave it at that).

    After I posted my review here, Ben sent me an invoice out of the blue for $300, claiming that I owed him more money.  Even though I paid him in full at the completion of the project for our agreed upon contracted amount, a week later he claimed that he hadn't included the backer board in the contract, and so therefore I needed to come up with more money.  Not only was the backer board clearly articulated to him as part of the bidding process and later confirmed before the signing of the contract, his own contract states that there would be no additional work performed outside of the contact without a new written agreement. Ben, by his own contact, clearly understands what our agreement was.

    Even more alarming, after my review, Ben began to harass me over email, including threats, even though I made it very clear he was never to contact me again.  I finally had to turn it over to Angie's List for intervention.  I sent them the entire email thread and contract for evidence.  After reviewing the evidence, Angie's List told me they contacted Ben and told him his behavior was unacceptable and that if he didn't cease, they would pull his account.  I am now filing against Ben with the Better Business Bureau, and should Ben choose to continue to threaten me, I will unfortunately have to pursue a restraining order against him.

    I asked Angie's List to require Ben to rewrite his response here, arguing his case on the merits, rather than resort to slander and blatant lies, but they said they felt is was best for a potential customer to see for themselves how Ben treats his customers.  It is not legal to make such defamatory statements as he's done here, let alone to claim that someone owes you money when they categorically do not, and to threaten and harass them.  Ben's statement that he's "a very professional and polite" man is a self-image he's eerily professed over and over like a mantra, completely unfazed by his behavior, no matter how unprofessional or "unpolite."  Perhaps this is how he sleeps at night.  From our side of things however, working with Ben has been the most horrifying contractor experience we've ever had.
    - Luana L.
  • D
    Artistic Stone Design
    Artistic Stone was a granite company chosen for me by Tailor Made Kitchens. I chose the color and level of granite through the decorator and made my decision based on what I could afford. I splurged a little and went to a level II granite with nice edging. Big investment for us and very exciting. I believe the complete turnaround time may have been 3 days - wow, that is fast! When I got home and saw the gaps between the granite and my kitchen wall, I was so disappointed. I placed a call to the decorator, who called the kitchen people, who called the granite people. Additionally, the installers left open razorblades and an open can of acetone on the floor? I cleaned up the mess and left post-it notes on the areas of concern (rough corners and a 1/2 gap filled with a clear gel). The installers came a second time and did not address the areas of concern (I could not be home to oversee due to family medical issue). Some seams were filled with a black residue of some type, post-its removed and not addressed. Rough areas and 1/2" gap not addressed. More open razorblades left on floor. Third visit, had everyone on site pointing fingers. They sawed into the wall and pushed counter, but still left large gap. I also noticed during this visit that the motion of the granite did not flow from one side of the stove to the other. They asked if I wanted them to cut another piece and I declined - this was the best of the troubles. The solution offered by the kitchen company was to take backsplash outside of cabinet area or put a "patch" piece of granite over the gap. I did not want six inches of backsplash to run beyond my cabinets as I had seen examples of this on the internet and though it looked odd. We have a small black "patch" of granite at the end of our courter/bar to cover the remaining gap. On a second visit, I would think a manager would have come to the job to view the areas of concern. Only on the third complaint did a manager come to my home and even then did not seem apologetic. The "patch" was applied on visit four by the guys who installed the backsplash. This was an unpleasant experience for us.
    - Shannon F.
  • A
    B Lilly Custom Painting LLC
    Brent was absolutely amazing.  I called Brent for a cost estimate to paint my dental office. He came in far below the other quotes I received, and was extremely knowledgeable about paint types and colors. As a dentist, creating a gorgeous, natural-looking smile has a lot to do with the type of lighting and color reflections used in the operatory. Brent completely understood this and helped me to take the visual effects of the operatories to the next level.  Also, since my work is very detailed (and on a small scale), I explained to Brent that my eye is very attune to detail, and that I am a perfectionist. He smiled and stated that he was too.  He wasn?t kidding!  His lines were absolutely perfect.  Not only was his work beautiful, but he was also punctual and respectful.  Since we see patients during the week, Brent came into our office on the weekend and used a paint that is barely detectable to the nose.  We did not receive a single complaint from our patients, and they loved the new coziness the color brought to our office.  After Brent finished, I tried to hang something on the wall and accidentally put a huge hole in the wall (larger than a hammer head).  Brent came back out, patched the hole and painted over it without an additional charge. You would never be able to tell I did anything to the wall. I can?t say enough about him, and I will soon be calling Brent to paint the inside of our home!

    - Sarah G.
  • A
    Sarah was great to work with from start to finish.  She responded pretty quickly when I first called her.  She told me honestly that she had not done exactly this type of job before but then did some research to see what kinds of products and techniques would work well in the setting (the door gets direct, unfiltered, late-day sun).  She arrived to start work when she said she would, was very flexible about scheduling and even worked around the mason installing steps right next to her.  The job required several applications before it was final and the results are striking.  We get many compliments on the door and couldn't be happier with her work.
    - Roya E.
  • A
    River City Painters
    This company did a terrific, very professional job for us.  They provided a large crew that worked consistently and diligently through the day and completed the entire project in one day.  They were neat and thorough and we are very happy with the outcome.  We will definitely use them for all of our painting needs!
    - Teresa L.
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Home Interior Contractors in Manakin Sabot

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