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Drywall reviews in Manakin Sabot

  • F
    Benjamin Moore Drywall LLC
    Overall, our experience with Ben was pretty bad.  We wouldn't use him again or recommend him.

    I should say that in all the conversations with Ben, he's made it clear that he feels he did a fantastic job, was very professional, and is justified in the choices he made based on the opinion of a builder-friend of his.  Strange that we apparently just aren't recognizing all that fabulousness, but here's why:

    1)  Ben told me that the project would take a full week, and that the sheetrock would need to be delivered on Friday so they could start work on Monday.  I explained that it would be difficult for us to move everything out of the bonus room (storage) on a weeknight and asked if it would at all be possible to have the sheetrock delivered first thing Monday morning in order to give us the weekend for moving.  Nope, he said that wouldn't be possible if they were going to complete by Friday at 4:00.  So...of course we made it work, not easily.

    Then Friday morning, I clear my schedule in order to receive the sheetrock delivery.  The delivery manager walks through the house to see where they're taking everything, and says he's sorry but there is no way they could possibly get the 12' boards up the stairs and that he can't fathom why an experienced installer would have made this error.  So Ben ordered the wrong boards (no apology) and we have to reschedule for the 8' boards to be delivered Monday morning.  Logically, I'm concerned about the schedule and I ask Ben if we need to push it a week since he said a Monday morning delivery wouldn't give him enough time, and he says, "Oh, no.  It's no big deal.  We have plenty of time."  I should have known then and just walked away.

    2)  Ben's hangers, two very nice men, removed the door/frame to our crawlspace and placed it another room, and in doing so didn't pay any attention to the fact that the size of the inset of the door is smaller than the internal stud frame, so when they cut the sheetrock, they cut it too tall, leaving our door/frame unusable.  This is a point of contention for Ben.  He says that according to his builder-friend, the sheetrock is supposed to be cut flush with the stud frame because you can't have floating sheetrock--otherwise what would you nail the face frame into?  But as I pointed out twice to Ben (he won't hear any of it), our builder made the door (that's another builder's opinion) and designed it without top mounting since it's TOTALLY UNNECESSARY, and has side screws that screw into the studs for completely sufficient anchoring.  We have four of these crawlspace doors in our house, all done the same way with no issue at all.  What should have happened is his hangers should have asked me about it if there was confusion.

    His hangers also cut the holes for all the outlets and light switches too large which meant that either we couldn't get the covers back on, or if we could, the outlets were so recessed, they were unstable.  This is another thing that Ben insists was done correctly.  He faults the electrician for the boxes being slightly recessed (which he's correct about), but it's irrelevant.  The issue is that with the cutouts being too tall, the metal feet on the outlets couldn't rest on the sheetrock--there's plenty of wire to bring the outlets out, so the boxes weren't the problem.  Ben agreed to come back and fix this (though he bizarrely still contends it was done correctly) by bridging the gap of the excess cut with thinset--and this fix, by the way, proves that it had nothing to do with the boxes being recessed.  

    Unfortunately the discovery of all of this happened after we painted the room and began moving our stuff back in.  While Ben told me before we painted that he had tested the outlet and switch covers to make sure everything fit properly, he CLEARLY hadn't.  Had we known more work was necessary, of course we wouldn't have painted.  Ben's outlet fix entailed him leaving big white orbs of spackle over our fresh paint around every outlet, requiring me to to paint again. For resolution of the crawlspace door, I had asked Ben to build us a new frame that would fit the hole they left us (a fair resolution, we thought), and something that would have taken him with all his tools probably 10 minutes, but he wasn't willing to do that.  Instead he offered to fix it by doing more sheetrock/spackle patchwork, and then added that he couldn't do it right away due to his schedule, requiring us to wait even longer to finish the repainting and move our storage back in.  Ben's response to all this is that hey, he offered to fix it.

    3)  When Ben did the sanding, he left the doors open and neglected to partition off the space with a plastic sheet in the hallway (who does that???!!!!), so our ENTIRE house (kitchen, bedroom, everything) was engulfed in dust for days even with daily cleaning.  After the first day, I realized what he had done (after suffering a migraine all night from the dust) and asked him to please bring a plastic sheet.  He nonchalantly says, "Oh, sure," then adds, "Oh, are these vents in here turned on?"  He then blamed the fact that he was not made aware of that and said the reason it got through the house was because of the vents.  Why he would assume that a room that has all the vent and electrical already in would not be functioning (or how he wouldn't have felt the heat blowing on him) is beyond me, but it too is beside the point.  The vents are in the ceiling, not floor, and there's no return in the room.  The dust is because he didn't hang plastic in the single doorway in that hall.

    In this same vein, Ben used blue booties when coming into the house.  He then sanded with them, walked in the thick dust in them, and then proceeded to walk all around my house with them on, tracking thick dust from the sanding rooms everywhere, including the stairs, leaving me to wash the floors every night.  What could possibly be the point of dirty indoor booties?  

     4)  I also have to mention Ben and his hangers' use of our toilets.   Over many years, homes, and a gazillion professional home improvements projects, I have NEVER had any professional use our toilets, until now.  Maybe I've just been lucky, but I've taken from this that this is just something you don't do.  Somehow the basic manners of this is lost on Ben.  It is an incredibly upsetting experience to have strangers in your home doing very dirty work to then use your toilets, and then to have to clean up after them especially when they've left behind a mess (and I'll just leave it at that).

    After I posted my review here, Ben sent me an invoice out of the blue for $300, claiming that I owed him more money.  Even though I paid him in full at the completion of the project for our agreed upon contracted amount, a week later he claimed that he hadn't included the backer board in the contract, and so therefore I needed to come up with more money.  Not only was the backer board clearly articulated to him as part of the bidding process and later confirmed before the signing of the contract, his own contract states that there would be no additional work performed outside of the contact without a new written agreement. Ben, by his own contact, clearly understands what our agreement was.

    Even more alarming, after my review, Ben began to harass me over email, including threats, even though I made it very clear he was never to contact me again.  I finally had to turn it over to Angie's List for intervention.  I sent them the entire email thread and contract for evidence.  After reviewing the evidence, Angie's List told me they contacted Ben and told him his behavior was unacceptable and that if he didn't cease, they would pull his account.  I am now filing against Ben with the Better Business Bureau, and should Ben choose to continue to threaten me, I will unfortunately have to pursue a restraining order against him.

    I asked Angie's List to require Ben to rewrite his response here, arguing his case on the merits, rather than resort to slander and blatant lies, but they said they felt is was best for a potential customer to see for themselves how Ben treats his customers.  It is not legal to make such defamatory statements as he's done here, let alone to claim that someone owes you money when they categorically do not, and to threaten and harass them.  Ben's statement that he's "a very professional and polite" man is a self-image he's eerily professed over and over like a mantra, completely unfazed by his behavior, no matter how unprofessional or "unpolite."  Perhaps this is how he sleeps at night.  From our side of things however, working with Ben has been the most horrifying contractor experience we've ever had.
    - Luana L.
  • A
    Kitchen Doctors
    It went fantastic!  Jim was just terrific to work with.  He came by and listened to what we wanted and made an appointment to come back with the estimate.  In the meantime, we had changed our minds about the scope of the project.  When he came to give the estimate for the original request, we asked for something different instead.  Jim immediately starting measuring and giving us his vision for how our new plan could work.  We were very impressed with his ability to "see" how things could be.  And we were very pleased with his willingness to rework the plan on the fly and not seem irritated about it.  As far as the workmanship, it is excellent.  He and his helper were prompt and got right down to business on day 1.  He was accessible all during the project and promptly returned phone calls if he was unable to answer right away.  The whole experience was excellent and we would highly recommend him to anyone.
    - Deborah J.
  • A
    The Carpentry & Painting Experts LLC
    Very professional - work completed w/in estimated timeframe - Quality of the work was very good and they kept the house clean during the process -
    - William D.
  • A
    R J Tilley Plumbing & Heating Inc
    They were very timely, very prompt, did what they said they're going to do, the people who work for them was very courteous. They were on the expensive side.
    - Anne O.
  • A
    Simpson'S Home Improvements
    He is very courteous, professional and hardworking. He is meticulous with his projects which equals a job well done! I will be using his services whenever needed.
    - Richard W.
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Drywall Contractors in Manakin Sabot

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