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Hvac Repair reviews in Maidens

  • F
    Gilman Heating & Cooling
    Gilman installed an HVAC unit in 2005 for the prior owners of our current home. In 2006, those owners moved into a new home and the house sat empty for 2 years, when we bought it in 2008. The unit services only the second floor of the house which consists of 3 bedrooms which are only used when we have guests (which is very infrequent), so for the past 6 years, we have had the unit set high in the summers and low in the winters so as not to heat and cool a large area of the house that is unused. We have never had problems with the unit - it has worked well when needed and therefore we have had to do no repairs. This week, we discovered water running down the outside wall of our house. There are no plumbing pipes in those walls, so we assumed the air handler in the top attic must be having an issue. When our HVAC technician arrived, he found that when Gilman installed the unit, their installer did not properly contain the wires in the unit and put the panel in place - what he found were the low voltage wires connecting the float valves (which control the unit if there is too much water in the pan) sitting in 2" of water. If we hadn't by chance seen the water coming down the side of the house, we would have had an overflow of water coming from the pan down into the ceiling of the entire upstairs of our house. I contacted Gilman because I was upset that the install was handled improperly. I was aware that it had been nine years, but I also knew that the house had been empty for 2 of those years and that we had never had anyone service that handler. After speaking with a very pleasant employee, April, I asked to speak to a manager. I was transferred to the actual principal of their company, Mr. Winston Hancock. I explained politely that I was a bit concerned that I was having to pay someone to fix something that was improperly installed and had not been touched by anyone since their install. He said "lady, we haven't been out there since 2005 and I can't believe you would insinuate that this is somehow our fault when someone else could have done it." He was so inflammatory, that I gave the phone to the HVAC technician who was witnessing my conversation, and he explained to Mr. Hancock that given that the house was only occupied for a year after his company's installation and sat empty for two, either their install failed within that one year and the prior owners called someone to fix something that should have been covered, or this was their original work. After several other verbally abusive statements after I informed my HVAC person that I was just going to file a complaint, Mr. Hancock's response was "you don't even know who you're talking to." Clearly the man gave me his name when he picked up my call - when my HVAC tech told him that we did know to whom we were speaking, he asked our technician if he was "familiar with Lowe's." My tech replied he was and Mr. Hancock told him (and I quote) "then drive over to one and buy a bag of sand and pound on it." Then hung up on him. He went on to state that Mr. Hancock was SO rude that he wasn't even able to tell him that the rest of the install looked very good, just that it appeared that they left the job to test the system with the intent of finishing and probably just forgot. When discussing this with my husband, my point was that whether or not they were agreeable to provide some sort of help with the cost of the repairs was of a small concern compared to the absolutely appalling way both the technician and myself were treated by the owner. As a person whose husband and father both own small business, I am shocked that anyone would treat anyone - customer or not - in such an unprofessional, rude, and derogatory manner. If he had kindly said "I understand your concerns and maybe it was the fault of our technician, but after 9 years, I don't think we can help you" I might have been slightly irritated but would have accepted that decision and moved on; however, that was not the case and after being verbally berated and embarrassed to see the same happen to another HVAC professional in my home, I felt compelled to let others know that you should beware of using their company - the customer service from the owner is absolutely atrocious.


    As a follow up: I spoke with the prior owners on July 25, 2014, and they confirmed that they did not have anyone out to service that unit prior to moving or during the time that it was vacant in 2006-2008.

    - Anne F.
  • A
    Michael & Son Services Richmond
    I would have to say, the man they sent, Glen, was able to figure out what the problem was and the cheapest route. The fact that anyone I have talked to on the phone are pleasant, attentive, and get right to the point. The fact that the system is working since 2005. The service contract is going to be great as well knowing that I can call them without having to worry about when someone is going to be here. They were efficient to try and save me money, which was very great to me.
    - Linda L.
  • A
    Atlantic Heating & Cooling
    Jason was who we interacted with and he was very good.  He sat down and explained everything to us and worked with us all the way through the process, and has even checked in a couple of times since the work was completed.  When the house was built, there was only one system.  But the duct work made it very inefficient, so they installed a second small unit in the attic, in addition to replacing the main one.  There was a mis-hpa during the work, that someone working in the attic miss-stepped and put his feet through the ceiling on the second floor.  But they got a contractor and quickly made the repairs and repainted it, so even though there was a problem, they fixed it.  The ceiling is a continuous ceiling, so they had to repaint the second floor!  I couldn't be happier with they way that they handled everything.
    - Jennifer H.
  • B
    VASSARS PLUMBING & HEATING
    They replaced a furnace. We had some troubles with the furnace. Vassar's was very responsive and had lots of trouble diagnosing the problem. After they narrowed it down to faulty equipment, they went back to the manufacturer and installed a new furnace.
    - MARLA C.
  • A
    Admiral Air Conditioning & Heating
    unknown
    - Peggy L.
  • A
    W T Curtis & Son Heating and Cooling
    unknown
    - Kay A.
  • B
    Woodfin

    I chose another provider


    - vernon f.
  • A
    W T Curtis & Son Heating and Cooling
    unknown
    - Stephen O.
  • A
    Mannix Heating & Cooling
    unknown
    - Thomas C.
  • A
    W G Speeks Inc
    .
    - Karen H.
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HVAC Contractors in Maidens

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