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Pet Care & Health reviews in Luray

  • A
    They are great. Out here in the country, and they are your neighbors, it's great. If something were to happen to me, they are the kind of people that would pick up my dogs.

    Garrett and Nina are very responsible people.
    - Donald F.
  • A
    We were having renovations done on our house, and weren't living there at the time, so needed a safe place for our kitty to stay.  We boarded her with Mystic for a few weeks.  The owners were very nice, and let me come visit her often and play with her.  As long as I stayed with her, I could let her run around the back area.  They kept her on a raw food diet, and even their daughter would play with her, making sure she got exercise.  Altogether, we were very happy with the experience - great facility, friendly owners, and they really cared about our little girl.
    - Ruth B.
  • F
    I want to tell you about my recent experience with Mystic Pet Resort and Spa in Luray, Virginia.  It was only the second time I have ever left my four-year old kid with someone else overnight.  Now it's important for you to know that I refer to my dogs as my kids because that's exactly the way they are treated.
     
    Mystic presented itself as a five-star facility in both appearance and their actions.  This is the reason I specifically chose them to take care of my dog, Chance, while I was away for a week on a scheduled trip out of state.
     
    Well as things often happen at the most inopportune time, the camper I was towing broke a leaf spring leaving me stranded three states away from home.  After finding a heavy-duty towing service and arranging the repairs, it was time to call Mystic and notify them I would need them to keep my Chance a few more days.
     
    Devastated that I wouldn't be able to pick her up as scheduled and knowing that it would be a few more days before seeing her, the next thing to happen simply took my breath away.  When I called Mystic Pet Spa and Resort, they informed me that they were booked up and would not be able to keep Chance even one day longer.  They also told me if I couldn't pick her up on time they were going to call the animal shelter and report her as an abandoned pet!  And this is who I entrusted to take care of my Chance!  I cannot even describe the feelings of frustration, abandonment, and betrayal they have caused.
     
    To make matters even worse, Mystic also informed me that they would not take my credit or debit card as payment over the phone even if I could arrange someone to pick her up.  In addition to dealing with my travel difficulties, I have had to Money Gram funds to a friend who agreed to pick up Chance  for me.
     
    After speaking to a kennel owner near Front Royal and explaining my situation, she told me she did not have any more room at her boarding facility, but would drive to Luray, pick up Chance, and keep her in her own home until we were able to get home in a few days!  Score / Mystic = 0, Cavalier Kennels = 100.
     
    While many boarding facilities may look good on the outside and even on the inside, be very careful who you trust to take care of your children.  That is unless you simply have pets.  In which case, I guess it wouldn't matter much anyway.  
    - Amanda C.
  • A
    They were wonderful and supportive. They were very very nice, they let me wait in the car with him.
    - deb p.
  • A
    unknown
    - Teresa T.
  • A
    unknown
    - Amanda C.
  • B
    I thought they were very good. Three of the four times that we have been there were good. Their communication is not the best. They do a very good job. I will continue to use them.
    - deb p.
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Pet Care Providers in Luray

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