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Home Health Care reviews in Lovettsville

  • A
    Grace in Motion
    My entire experience with Grace in Motion's president, Rick Peterson, has been very positive and supportive of figuring out my special needs in an electric scooter and finding the best one to meet them.  He spent a lot of time going over the options and talking with the manufacturer to determine what could be done to provide the right scooter for me.
    When my scooter arrived he delivered it to my home, which is an hour from his shop.  After a little over a week of using the scooter, it appeared that there were some problems in insufficient power/torque to handle my specific situations, which were all within the claimed specs for the scooter  He came out, again, to my house to see what was happening, agreed that something wasn't right, called the manufacturer and they agreed to send a new scooter to exchange with the one I had.
    The new scooter came to his shop the next day and again he drove all the way out to deliver it and take back the original scooter.  The new scooter does have better torque/power and I am very happy with it.  And I am so impressed with how responsive Rick was to this situation.
    I truly appreciate all the time and effort Rick Peterson gave to help me get the right scooter for my special needs.  He is truly a caring, patient, dedicated person who wants to help people get the right product for their needs.
    I wholeheartedly recommend Grace in Motion as the place to go to find one's mobility aids.  You are treated with respect, kindness and they strive to meet your needs.
    - Skye P.
  • D
    Sunrise at Countryside
    Mostly my father was ignored.  He fell out of bed 4 times and the only thing they did was ask him if he had pain and then call me.  They refused to allow bed rails as that is not their policy, but they offered no other solutions.  Each time he was found on the floor. God knows how long he'd been there.  When he pushed the button for assistance, it took at least 30 min for anyone to respond.  The food is terrible and there are no special dietary needs adhered to.  My father has diabetes and he certainly did not get a diabetic diet and was always offered large bowls of ice cream for dessert.  One time his primary doc suggested he go to the hospital to get a blood infusion because his blood pressure and iron were low.  They called an ambulance (911) and didn't even tell him they were doing it.  Two paramedics came in looking for him and when he saw these uniformed men, it scared him because he thought it was the police coming to tell him my mother had had an accident.   This is why I gave an 'F' for communication.  The office staff (case managers) are disorganized and do way more talking than listening.  He would have been better off at home.  I will never send a loved one here again.
    The staff is very friendly and always greets visitors with a smile, but don't let that fool you.  Once you're in there, they ignore you.
    - Cindy S.
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Home Health Care Providers in Lovettsville

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