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Decks reviews in Lovettsville

  • A
    American Exteriors & Masonry
    We got a nice deck for a good price. Work was done in a reasonable amount of time. There were a few hiccups along the way, but Carmen worked with us to resolve them. Their general approach to design and pricing compared well with competing contractors.
    - Max S.
  • A
    Angel Home Enterprise
    The work was performed on time (though it took long that estimated due to add on work); the crew was hard working, professional and cleanup each day, gave me a chance to practice Spanish! 
    The add on work was fairly priced and done in a timely manor.
    Given the need to do some creative problem solving (the replacement deck was on a 150 year old log cabin, so nothing was standard) and that this was on a weekend cabin so I was not there all the time, I would have no reservations in recommending this contractor for future work.
    - Ronald M.
  • A
    American Exteriors & Masonry
    You get what you pay for and American Exteriors delivers! They exceeded my expectations in quality and timeliness. Carmen and his staff were courteous, and prompt. They were very respectful to my family, my time & my property. The deck turned out beautiful and when they were done there was no trash or debris left behind. Top notch quality & service. Highly recommend!!!
    - Chris D.
  • A
    Moss Building & Design
    It was great to get all these things done at once.  Repairing the deck, drywall, and reinstalling the light fixture all in one day was fantastic.  Andy worked fast and efficiently so we were able to add some other items to the list.  I was very happy to address a number of small things that needed attention.  I will definitely reach out to Moss again for future work.
    - Val W.
  • A
    Loudoun Deck & Fence Co
    Overall experience was very good.  They did a good job.  He cares about what his doing.  They were professional and punctual.  There is only one downside, his crew is mostly Spanish speaking and he speaks Spanish but I don't.  So there was a little communication hiccup there.  The crew has to basically call him to get a translation of an issue that arose but that was all worked out and they did an excellent job.  I would recommend them and I will use them again but I wish he'll have bi-lingual crew.
    - Jonathan T.
  • A
    Atlantic Deck & Home Renovation Inc
    We called Atlantic for an estimate in early March, and a representative came out within days to discuss what we wanted to do.   
    At the beginning there was a fairly serious misunderstanding regarding preservation of existing plantings around the old deck, but in my view the contractor behaved responsibly.  Atlantic welcomed my input in the design stage, and I'm very happy with the final product.  The workmanship was very good and the cofmpany president was my point of contact and the one providing the final inspection.  I would definitely use this contractor again.
    - Craig H.
  • A
    The Cottage Keepers Inc
    Darren is very professional. He delivers what he promises in the budget and timeframe he proposes. He is able to do just about anything and gets it done right the first time. I appreciated knowing that I do not have to go behind him and point out areas that still need touch up as I found I needed to do with others. He cares about our home and is considerate that we still live here while the work is being done. i.e. He and his crew clean up everyday and left in better condition than he found it.
    - Carter J.
  • C
    Deckscapes of Virginia LLC
    Originally we were going to just enclose the existing deck but every contractor suggested it be removed.  Because of the 3rd story small porch off the master bedroom the roofline of the deck was a design nightmare so we decided to go with a two story deck of the same size, with a gazebo roof to match the house over the second story and the upper story incorporating the sitting area into the upper deck.
    The Pros
    1.  The workmen showed up practically every day at about 8AM and worked thru to 5:30 or 6:00 PM.  One day their truck broke down and they didn;t come-i had to call the company and they then had to determine what had happened to the crew.  The crew was very polite not disturbing in the least; they made some effort every day to keep the worksite neat.  For the most part, the quality of their work was excellent.  There was an issue with some trim work on the ceiling of the first level and it was addressed by the site foreman the next day.  
    The Cons:
    1.   When we initially were looking at the final contract and discussed our budget for this project, once that number was out there we worked off the extra stuff (really GLAD we didn;t use their electrciian- I thought their quote was too much for the scope of work). Once we got the final price down to our budget and were ready to sign it was "oh, i forgot the $2500.00 for the removal of the old deck".  so that just blew it right past the upper limit of what we had agreed to spend.  I make a point of having some idea of the cost of a project based on several estimates of work and never tell contractors how much i have to spend because they will always spend it all and then some.
    2.  I had been shown pictures of a huge open porch and told that the drainage system in the ceiling would be hidden and look like a soffit. Well, the K gutter sort of does but the two drainpipes thru the deck ON THE INSIDE OF THE PORCH on either side of the doorway were certainly not "hidden" and looked ridiculous. We had to pay them an additional $1000. for a poor design correction and had to come up with the idea to hide the downspots inside the columns (2 of them) ourselves. Design Experts?
    3.  During the site visit by two company representatives to discuss the issues in item #2 my husband asked about the painting of the 2nd story ceiling and was told it would be rolled and brushed rather than sprayed.  We were both very glad that it would be addressed appropriately so we would't have overspray on the screens, deck or house.  The painters didn't show up on their scheduled day and came on a Saturday-I caught them hauling a compressor to the back of the house and was told they were spraying-I told them to stop and called the company-and got a "so and so misspoke" and we either take the spray paint job or they will give us a credit and we can deal with it ourselves.  We took the credit and had it painted appropriately by a local company who did a great job.  
    4.  They kept constantly insisting that my electrician "better get the work done or we get paid regardless of when the inspection is done" even though twice we had to cancel his work with us because the deck was not ready to be wired.  My electrician did a great job on the deck and got his work done on time (he finished on a Saturday so the work would be complete and ready for the final inspection) and at considerable savings to me.
    5.  They insisted on a property plat for the permit.  i sent them what i had-it was not a surveyors plat but something that all the homeowners got when they purchased their house and had been accepted by the county numerous times before for permit submissions by other homeowners, as i informed their representative when we sent it.  And then i heard nothing until i finally called and asked what was going on since the start date was looming and i needed to submit the drawings (which i had yet to see or receive) to the homeowners association.  Deckscapes suggested just moving forward without the association approval because their start date was so close-it was not my problem as i had given them what they needed and they dropped the ball and i refused to do it and had to request expedited service from the architectural review committee for the review.
    6.    The lawn-they wanted to leave their their debris trailer parked in the driveway outside the garages which made it difficult to get the cars in and out of the garage.  they delivered materials and put them on the lawn next to the house (we requested this so that we could get in and out of the garage).  They killed a 15 x 30 stretch of lawn alongside the driveway and a similar stretch in the back of the house where they piled up additional materials for use on the project.  Stuff happens but there was no attempt at either laying some sod or having the spray-seed truck come by and try and get some new grass growing.
    When it is all said and done the double gallery is really beautifully done.  As a former business owner, i always stood by what my employees said i would do for the fee quoted unless the difference was ridiculous.  There was no difference in the cost of the paint job done on the roof but the cost of goodwill was significant. It seemed, since the project was near completion, they seemed more focused on getting paid than whether or not the customer was satisfied.
    Many of the issues here suggest a lack or organization (checklist of what needs to be done), poor communication (does anyone know how or when anything is done?) and focus on getting paid mores than getting the job done right.  While any one of them would be considered minor, after 3 or 4 issues the whole flavor of the project began to change, and not for the better.
    - Rose F.
  • A
    ATi Services of Tampa Inc
    Everything was great with Jack and his workmen. Jack's first visit and ongoing communication about the projects ensured I was very informed about the nature of the work done, the costs, and the expected outcome. Although I did not ask him to do so, he definitely looked for ways to save me money. The gentlemen who performed the jobs were always on time, courteous, and friendly. The work done was exceptional and I am very pleased.
    - CAMILLE G.
  • A
    American Exteriors & Masonry
    The project too a few months to complete overall given the scope, but all elements exceeded our expectations. The quality of workmanship was outstanding!
    - Richard M.
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Deck Contractors in Lovettsville

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