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Cell Phone Service reviews in Locust Grove

  • F
    TracFone Wireless Inc
    I called tracfone as I was getting an incorrect userid/password. The self fixing password function did not work and gave error. Called and was told it would take at least 24 hours for them to reset password.

    Received email with new password which was "password", still could not login. I had been able to log in when account had been first set up. Called customer service and they said they would reset password. I asked what would that do as you just did that and it didn't work. No response. Requested supervisor after 4 different tech support people could not do anything except complain about how slow their system was and that the application just "blew away" and we had to wait for to restart. Told by Sr Manager there was nothing they could do and it would have to escalate to support team and it would take up to 48 hours. I told him that was unexceptable, resolve tonight or I was done. He said hold on he would get me to tech support, on hold and then came back and said he could not transfer me to support but generated a trouble ticket and within 48 hours I would be contacted. Told him never mind I'd get a real phone Total time on phone with worst customer support was 41 minutes
    - Stephen M.
  • B
    - Elizabeth M.
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Cell Phone Companies in Locust Grove

Companies below are listed in alphabetical order.

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  • Verizon

    100 Riverbend Dr
    Charlottesville, Virginia