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Storage Unit reviews in Lansdowne

  • F
    Terrible! This company is not to be trusted. The 'sales' girl (Alyssa Quiles) ASSURED me, no hesitation AT ALL, that they could fit two side by side 16' long containers in my driveway. She even stated they didn't need any room at all between them, that they could be touching! So I provided my amex cc info, and scheduled movers to load the containers the day after they were to be delivered. The day of the PackRat containers delivery, a driver named Mike (cockey SOB) shows up at my door and says "Ain't gonna happen!"... his exact words. I'm like.... okay well lets brainstorm. I point out that there is a bit of a grassy area on either side and I'm okay if the container sits on that. Should be plenty of space based on what I was told by Alyssa. Nope, no can do. So he was going to leave the one container and I told him I needed him to hold off because... this impacts my movers, my expected arrival date in NC, and my ability to interview in NC on Friday as scheduled. I asked him to let me make some calls to figure out what to do. He got in his truck and LEFT!!! He was there 5-10 minutes tops, had an attitude the entire time... and then he bailed on his paying customer! Leaving me without any containers at all for my move. I called and had a Customer Support guy talk to me and he ASSURED me he would work this out for me so that my move was "smooth as glass". I was beginning to feel comforted when he said one of the top Supervisors would be calling me soon. I got that call, from Alex in Wake Forest, NC. He told me the Supervisor of the Sterling, VA facility (Mark) would not deliver to my home AT ALL! He said they couldn't fit even ONE container in my driveway. WHAT? What kind of drugs are these people on??? MY DRIVEWAY'S MEASUREMENTS: 35' 4" Long 16' 2" wide if on the driveway alone 19' 3" wide if partly on the grass on either side of the driveway. That isn't large enough for even a single 8' Wide x 16' Long container?? I'm sorry, someone missed math class. And Customer Service training day. His statement is completely and utterly FALSE. But if it had been accurate.... why did the Sales girl indicated I could have two side by side when he's telling me NONE????? Their sales staff is THAT poorly trained??? I get the girl who 'sold' me the service messed up in telling me that I could have two side by side containers on my driveway. When I asked her if we needed to have space between them, she said no - they could actually be touching! So she screwed up - or purposefully misled me. I get it. But how are you telling me that you cannot fit even ONE container in my two car driveway???? And that you are not willing to try and make this right and work with me to try to keep my move on track as much as possible?? You are just basically refusing to talk with me (Supervisor at Sterling, VA location - Mark - wouldn't get on the phone with me and had his minion take care of screwing me over instead??) and he just basically refused my business. ???? Who the heck does that and how do they stay in business??? I tried to work with these people to come to a compromise: Leave one container today, Let me load it tomorrow morning. Come take it away tomorrow night and delivery a new container first thing Thursday morning so my movers could load that Thursday morning and I could be on my way not too much worse for the wear. But no!!! They said they couldn't schedule a time for the containers to be delivered or hauled away - which makes it impossible for me to try and orchestrate my move as much on schedule as possible despite THEIR mess up! For some reason they obviously just did not WANT to do business with me and I don't get it. And oh, by the way, the phone number that Customer Service rep gave me was bogus. I'm sure they'll say I must've written it down wrong but no. There is a reason these people put nothing in writing until AFTER they've collected your credit card! Do not trust them! Now, while I should be packing, I'm calling PODS to schedule my move with them instead. I have to reschedule my movers. And I have to call the person I was supposed to interview with on Friday because that won't be happening now. I'd better not lose this job opportunity because 1-800-Pack-Rat doesn't have their act together! This whole thing is baffling to me. How do people stay in business when they treat customers like this? Please.... do not use this company. They don't deserve your business or your hard earned dollars. I did my research first and saw mixed reviews. I figured I'd save a few bucks - what could go wrong? Well, now i know. Please learn from my mistake! Just save yourself this headache and use PODS.
    - Lori K.
  • A
    We recently moved and Victory Van provided the utmost in professional service. Our estimator came to the house and was very detailed in his assessment, which provided an accurate price. Since we decided to pack the house ourselves, he offered us free used boxes in their warehouse. All we had to do was go pick them up. This added value saved us hundreds of dollars. The movers were scheduled to arrive at our house between 8am and 10am. We received a phone call the day before to let us know that they would be at the house around 9am and they arrived right on time. There were 5 people in the crew and the crew chief, John, did a walk through with me to inventory the house and explain the process of how they were going to move everything. They wrapped all of our furniture well and took very good care of our items as they moved and loaded them on the truck. We have quite a bit of stuff but they worked quickly and carefully all day. Our house is 5600 sf and they completely emptied it in 6 hours, including a 30 minute break for lunch. Not one item was damaged in the process.
    We moved to a house in the same neighborhood but we had a 5 day gap between our move out date and our move in date. Because of this, we needed Victory Van to store our items for 5 days. Rather than unload the truck and reload it again a few days later, our items were stored on the truck in their secure warehouse. We felt great about this plan as it reduced the possiblity of any of our item's being damaged.
    On move in day, the truck and movers again arrived right on time and with the same crew who originally loaded the truck. John, the crew chief, did a walkthrough with me to explain the move in process and get the details on where everything would go. Again they worked quickly and carefully to get everything unloaded and were very mindful of our items. Unloading the truck took less time than loading and this time they didn't take a break for lunch. They did a great job of cleaning up after themselves and thanked us for using their company.
    We have since unpacked everything and not one item was damaged. Victory Van made moving, which is never easy or fun, a much easier experience for me and my family. I would absolutely recommend them to any person or company who has an upcoming move.
    - David N.
  • A
    I had a pretty good experience with them overall. Everything they did was above-grade professional. Even the guys handling the furniture, most of them didn't speak English, were all very courteous. They would ask us where to go with the furniture. My wife had labeled all the rooms with simple words on them. They would assemble the furniture and did no damage at all. We had like 17 boxes. They were just nice guys. We had a mistake early on because we had locks all over the apartment, so they were waiting very patiently for us to get the keys. There was an accident and my wife got stuck in the traffic. So, I asked the guys to break the locks. They didn't pressure us to do that or anything. They just stayed there. Everyone was very nice and very professional. There actually was one little problem. We have a piano and there are two pins that held the music stand in; the pins were lost. We don't know if they lost the pins or we lost the pins.
    - Denise K.
  • A
    From the first time Eric came out to give us an estimate to the final drop off, our furniture and items were treated with nothing but care and professionalism. They took extremely good care of our furniture, clothing, china, collectibles, and antiques. They handled all of our items as if they were their own. When they arrived the first day (5 Dec) Nick and crew did a walk through to see what all they had to pack. He broke the crew into three groups. Nick didn't do the typical, or what one would expect, he pitched right in and worked just as hard as his crew(Johnny, Sylvia and Dave). Additional workers came to help and they all pitched in, no slacking by any of them. They had blankets to put on the doors , and placed cardboard on the walls so as to not mark the walls or scratch the doors. Also each time they came they laid plastic runners on the carpets and the steps, red carpets at the door. The care they took to make sure they did not track in dirt or mark anything was quite impressive. Our items were placed in storage crates and taken to JK storage. The guys did an excellent job of wrapping and placing packing around our items. On 11 December 2012 we met them at our storage unit, right on time, actually we followed them to the storage unit. When they came out of the truck I was moved to tears to see it was the same great foursome who had taken such good care of our things at our home. This is when we met Joe, who was the driver of the truck that brought our items to our new home, another JK professional. When they opened the back of the truck we were impressed once again at how well the truck was loaded. All of our household goods were stacked carefully, no crates. They took great care of the items we had packed, even repacking a few that they wanted to ensure did not get broken. They are the ultimate professionals.
    On 14 Dec, at exactly 8 a.m., Joe arrived at our home in Missouri with our household goods. The unpacking crew (4 men) arrived about forty five minutes later. Another professional group, Joe pitched right in and started to unload the truck. They worked tirelessly, Joe and three of the guys unloading and bringing to the house and one young man putting the furniture together. Only problem was after they left I realized, the guy putting the furniture together, failed to put the post under one of the queen beds, a mirror was not placed on the dresser. Overall I was quite pleased with the unpack. I must admit though I was not as impressed with the ST Louis crew. Joe, the driver, went above and beyond, in my opinion, as he offered to fix the bed and place the mirror but we told him we would take care of it. Joe stayed about an hour and a half after the unpacking crew left helping us out and locating box numbers that we failed to mark off. The JK Moving and Storage Staff is by far the best we have ever had, having moved 5 times while my husband was in the USAF, JK service, care, and professionalism far surpasses any other move we have made.
    - Pamela E.
  • D
    We were given Boxcart's information from our Realtor.  We called them to make an appointment for them to stop by and give us an estimate.  Leon (Boxcart rep) came to our house and explained some options.  We chose to do a declutter/move.  This is where they take all of the unnecessary items from your home in order to make it easier to stage for sale or lease.  With this, we filled 4 containers in March. 
    We ended up leasing our home on June 15, 2012.  We had to be out of our house by June 13, 2012 in order to get it ready for the tenants.  We again called on Leon; he made things happen almost instantaneously.  At this time, we are very happy, because we chose to use their packaging service.  A crew of three individuals arrived to pack our belongings and get it ready to be moved the next day.  They worked for about 10 hours straight, so we provided dinner.  
    It is now June 14, 2012, we now have 14 containers to store for about 2 weeks while we await our new home to be completed in construction.  Our new home is completed June 27, 2012.  We call on Leon, yet again; he makes things happen right on time.  We only had to wait 3 days for our belongings to arrive on June 30, 2012.  However, we were never informed that we would be paying another $2975 to receive our containers.
    OK, now things are going to get a little uncomfortable.  It is now the 30th.  The Boxcart team calls arrives at 1000 AM to offload the first five containers.  We did a walk through with the Lead and told him where everything should go; they seemed to understand. However, we had to explain over and over where things went due to a language barrier.  Even though all of the boxes were marked by the Boxcart packing crew, we still had to keep watch on the delivery team while they moved boxes out of the containers and into the house. 
    We ended up telling them to put all of the cardboard boxes in the garage, because we got tired of telling them where everything went.  Although VERY professional, it would have been easier had there been an interpreter with the crew to tell them what we informed them of on the initial walk around as to where we wanted things.  It was 95+ degrees outside, and we had just lost power due to the nasty storm that blew through on June 28, 2012, so there was ZERO A/C to be found except in our cars.  The crew worked steady from 10AM to 6PM with only one or two breaks.  KUDOS to them, I know I could not have done it. 
    Now, we are unpacking the boxes all to find very simple items wrapped in a ton of paper (plastic utensils, carving boards, etc...)  We found this to be more of a $$$ producer instead of a necessity.  We start getting into the boxes labeled clothes, and find dozens of shirts and pants that have to be dry cleaned and pressed packed in a box like sardines.  We are by no means happy about this, for now we have to take them back to the cleaners to be pressed again.  This is going to cost around $1000.00 to be cleaned and pressed. 
    We learned some things on this move about paying someone else to pack items, if you can DO NOT DO IT.  We cannot say enough about the office staff, which we dealt with for payment and scheduling, and Leon for making everything come together immediately.  Finally, after everything settles, we get our credit card statement.  Our card has a very large balance and most of it is from BOXCART.  It has been about 2.5 weeks since the move was finalized.  I contact BOXCART to ask why the final sum was so high, and am told that I would need to call back to talk with the accounting department; at this time I request 1 invoice and was sent many invoices for the one move.  Our schedule gets hectic, and another week goes by.  Finally about 3.5 weeks have gone by now, and I am able to contact BOXCART again.  This is where I had the opportunity to talk to the owner himself.  He was very defensive of his company (rightfully so), but lacked any compassion for our situation, and understanding of why we were concerned.  He asked me the question "What do you want me to do?"  I told him that "I did not know, but that we were never informed up front that we would be charged twice for the use of the containers."  He told me "You signed the contract, so you obviously knew what was being done."  I told him that we felt mislead, and cheated for not being told up front that we would be paying double to use their containers.  I told him that had we known this up front, obvious decisions would have been different during our planning stages for this move.  We could have moved our entire house, with packing across the country (yes, I have estimates on this) for the price we paid them to move 52 miles.
    Overall, we have found that this company is not what they represent when "giving the layout" of what they do, and how they do it. Our suggestions to anyone using this company...READ THE FINE PRINT, ask questions on EXACTLY what you will be billed for, and have someone that can speak another language if you cannot.  And ultimately...we do not recommend using this company at all as they are very misleading...find another mover !
    - Clay R.
  • A
    Everything was great. I got the pod faster than some other providers, and the delivery team did a great job of placing it.
    - Susanne H.
  • A
    It went terrific and very smoothly. I am very happy with their service. The people doing the work and the supervisors were excellent to work with.
    - Manfred K.
  • B
    - RUSTY P.
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Storage Units in Lansdowne

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