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Explore Our Solution Center for Helpful Basement Waterproofer Articles

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6 Questions to Ask a Basement Waterproofing Contractor

Unfinished basement
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What to Expect with Basement Waterproofing

basement, flood, sump pump
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Have a Foundation Crack? Consult a Structural Engineer

Unfinished basement with cracks

Basement Waterproofing reviews in Lansdowne

  • A
    Lux Foundation Solution
    Lux foundation repair did a wonderful job at my home. I have 4 pipes coming into my home that had deteriorating seals around the pipe. The seals had deteriorated to the point that I had a large plastic box under the pipes so that after every rain I would collect the water that otherwise would have destroyed our finished basement. After small storms, I would collect a couple gallons, after very large storms, I would collect over 8 gallons of water in the box. I spoke to one contractor who suggested excavating the outside of the home. No small task since the pipes enter about 6��� below grade and it would have involved removing several established plants. I was surprised with the estimator from Lux informed me that they could solve the problem from inside the home. I was surprised that the estimator was very confident that he could not only fix the problem, but guarantee that it would fix the problem. The work team arrived on time, quickly did their work and left. When the next storm arrived, I checked the box���.no water at all. Was it painless? Yes. Was it worth the money? Yes.
    - Kenneth N.
  • B
    Basement Masters Waterproofing
    At times it was a mixed bag, but overall good. There were some great things Basement masters did, and some areas of improvement. Where they were great - Quality of the work and ability to adjust and meet our needs was outstanding. On the first site visit, they presented awesome ideas on how to improve our basement by moving the sump and installing drainage by the water heaters, no other company offered these ideas. Walter, the on site manager, was great. His team showed up at the same time every day and they really worked their butts off, and Walter is very polite and professional. Our basement was exceptionally challenging, and Walter checked in with me each morning and evening to explain progress and trouble shoot issues. Basement Masters also readjusted their schedule to help us when our basement was actively flooding. Randall, the rep, was great about replying the night we had the flooding to figure things out. I'd give them an A for the quality of the work. And most importantly, the basement has been COMPLETELY DRY! Areas of improvement - Communication, big time. Emails go unanswered, questions missed, etc. On our initial consult, my husband came home from work and we waited for the team member to arrive for several hours. We finally had to reach out to their team to learn he was stuck at another job, but wouldn't have known if we didn't reach out. When it came to email communication, they have a lot of work to do. It was very frustrating at times to ask 3 questions, bulleted out an in an email, and not get responses. I had to follow up almost every time to get a reply (and I waited 2-3 days each time). Additionally, billing was a mess. I was never billed for my deposit, which would have helped to spread out the large bill. Then, 3 MONTHS later, out of the blue and without warning, my credit card was charged $6k on the day I was literally sitting down to purchase a car. The timing couldn't have been worse and I couldn't believe that 1) I wasn't billed sooner, and 2) that I didn't get ANY heads up. Finally, when we inquired about pricing to extend our sump drainage, we told their team we'd get back to them on whether or not to pursue the additional work. Somehow, their team interpreted this as a sign off and went ahead and extended the sump line without our consent. That said, for their mistake, they adjusted the pricing considering we were going to do the work ourselves and save the money, which we really appreciated. Final bill: Appx $8k to trench the entire basement, move sump and get new sump, trench and extend new draining to front of property. Initial quote was less, but there were additional charges (about $1500) when we discovered that the foundation was a bit beefier than usual, which was fair. Overall: Despite poor communication, the work was good and we were very impressed with how the team problem solved and presented ideas/options to us. Day to day handling of the project was great. If I hired them again, I would be prepared to wait for emails and would be even more proactive about getting answers I need, as well as monitoring the billing process to make sure it doesn't all happen on one day. But again, Walter and team are great and are worth hiring.
    - Porter B.
  • A
    Lux Foundation Solution
    Outstanding. They dug to the bottom of the foundation and patched the entire length of the crack, inside and outside. The outside patch was heavy black epoxy with a very heavy rubber patch 3 feet by 8 feet. They did some drain work at the base of the foundation. The pit was about 6 feet deep. The yard looked better after they had finished than before they started. They returned the inside basement wall insulation to original state along with an inside patch. Work crew of 3. I had three companies come to inspect and give me an estimate. LUX was the best price. One company suggested an inside patch only which would not last the life of the building. Very professional and hard working. After cleanup it appeared as if no one had done major work on my house. They were the best contractor and lowest price.
    - Zan V.
  • A
    Basement Masters Waterproofing

    So we bought this house six weeks ago. All the rain we've had recently flooded the basement. I had previously contacted Basement Masters for an estimate on a basement egress window and liked the inspector and price they quoted so had decided to go with them. Due to that positive experience (we haven't had that window installed yet), I called them again the same day of the flood. They sent a professional out quickly, Randall, who took a good look at the ground/walls and suggested some remedies. I felt like he was attentive and knowledgeable. He got an estimate to us quickly. Knowing our situation (having just bought the house and having this flood), Randall thought of us when he had an unexpected opening and moved us up in line by four weeks. We had the work done today, after just requesting to be added to their schedule yesterday! It's all done....have to let the cement cure of course. They sent a knowlegeble and professional technican, Walter, out to do the job. Walter explained what he was doing, answered all of my questions and then explained it all over again to my husband when my husband got home. Walter seemed to take pride in his work, rather than to be someone who is just working for a paycheck (not that that's wrong either) but it was nice to see a man who was proud of what he was doing and put something of himself in to the job.

    Their staff at the office are very personable and quickly respond to my questions and concerns as well. I have had only positive experiences with this company and would highly recommend them. Given the unexpected expenses we've incurred with this flood, we're holding off on the basement egress window until the spring, but definitely plan to go with Basement Masters Waterproofing when we do have it done. Very, very pleased with their work.  

    - Margaret P.
  • A
    Basement Detective
    Roland Hook and the team from Basement Detective were great to work with.  They came in, diagnosed our problem, offered a couple of solutions, and once we chose a solution they were thorough and completed the work on time.  They answered all of our questions and we would recommend them highly.  Anthony the owner visited our house several times during the work and understood our concerns and we could tell he really cared.

    - Stephen S.
  • A
    The Flood Masters LLC
    Gustavo and his crew are awesome! My basement was finished back in the 60's but it had flooded a number of times throughout the years, which had caused rotting studs, buckling wood paneling, and just general yuckiness. I decided it was time to tackle the problem and called a number of waterproofing contractors and demo crews to get bids. The estimates ranged from 32,000 to the 11,500 I paid. Gustavo gave me a very good price for the complete demo of the basement and worked with me to not only match another companies price but also added another sump pump to make sure I was covered given the amount of square footage of the basement. He and his crew started the next week. They were on time, tidy, friendly, and VERY efficient. The whole job only took 3 days when it was originally projected to take a week. Each crew worked non-stop and stayed until the job was finished. Each day, the basement was left neat and clean. The cherry on the top for me was, after the waterproofing, the crew checked to make sure we were happy with the work and even made a point to sprinkle room freshener in the basement. They definitely took pride in their work. Gustavo's estimates are very detailed and there are no hidden costs...everything is broken down in detail (I also got an estimate from him to put the basement back together). I would definitely recommend flood masters. Thanks Gustavo and crew!
    - Denice t.
  • A
    All Aspects Waterproofing
    My family has been going through stressful/frustrated situation for last 6 weeks as we found a water under the carpet 6 week ago. I am a naive as house owner and have no clue about "water dynamics at housing". We called 2 to 3 water proofing companies and couple of handymen and every one has different forecasts, especially those 2��waterproofing��companies who came to do estimates are more interested in my��valet than finding out the root-cause. Actual problem was simple, we just found square foot size of wet carpet and water under the carpet 6 weeks and the reason for this was crack/break on sewage pipe. Unfortunately 2 handyman companies and 2 other water proofing companies could not focus on finding out the root-cause and did not care about checking what exactly the problem is.
    I made a right thing calling "All Aspects Waterproofing" and with in short notice they could able to schedule the appointment with Mr. Zeeker, Sr. Inspector. He drove 3 hours to reach my home and he did arrive prompt and his approach is clean and clear.
    **ASK FOR Mr. ZEEKER**. He is thorough professional and��specialist.��

    - Praveena K.
  • A
    Homepros Contracting
    Our foundation had ben leaking for some time before we noticed mold. We hired Home Pros to fix our water and mold issue. they did just that. They installed a exterior drain system along with injecting the foundation with something that stopped the leaking. I don't know what that stuff was but it works great!
    - Adam B.
  • A
    Budget Waterproofing Inc
    Great. I'm very pleased with Bill and his team. I have hired them several times since and will again.
    - Susan C.
  • A
    Aquaguard Waterproofing
    Gary was fantastic. He arrived on time and was very professional and courteous. Very nice meeting. We will hire this company for future work. Highly recommend.
    - Susan C.
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Waterproofing Contractors in Lansdowne

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