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Basement & Foundation reviews in Lanexa

  • F
    JES Foundation Repair
    Overall, we are VERY disappointed and feel like we were ripped off for the amount of money we put into having our home repaired in a timely and professional manner. The work was scheduled to take 3-4 days. We were told by the JES salesman before we purchased any services AND by the foreman working on site that the crew would work full days until the job was complete (including Saturday if needed). The first day (Thursday) was ok. A crew of 3 workers arrived at 8:30am and worked until 4:30pm. They raised the chimney and told us that we would need to find a way to close the remaining gap (which is still significant). We were told that the chimney is now permanently stabilized, but that it's the house is not vertically straight and resulting in the remaining gap. Even though we are paying to have both the chimney and the foundation raised, they told us we will have to hire someone else to close the gap. The second day (Friday), the crew left at 3:30pm. The foreman on site told us they would return the next day (Saturday) to continue the project. We canceled plans we had made in order to be at the house to oversee the project...however, no one showed up. The crew of 3 workers returned on Monday and Tuesday and worked until 4:30 and 5pm both days. On Tuesday, we were told the project was going to take longer than expected to complete. We were told we had to call the main office to let them know we wanted the workers to continue working on our house until the project was complete (otherwise, they would have been assigned to their next foundation repair job, leaving our house incomplete). On Wednesday, the ���last��� and final day, additional workers came and worked alongside the original crew all day. Another crew arrived after 4pm to ensure the project was complete before dark. All of these men worked until 7:30pm that final day. They broke a vent under the house and would have left it broken if we hadn't said something before they left and had them fix it before they left. Bottom line...we paid over $22,000 for foundation and chimney repair services by JES. We are VERY disappointed with the overall service. We called and let the main office know all of these concerns, however nothing has been done to rectify the poor quality service for the amount of money we were willing to pay for timely and professional service. DO NOT USE JES unless you are willing to pay a higher cost for poor customer service and a company who does not rectify things when they go wrong. We are very disappointed with the overall service and feel like we were jipped for the amount of money we paid. We were sold professional service by the salesman, but feel like we have gotten anything but that. We would NOT recommend JES to ANY of our friends or family. We were also told we would be able to get a $50 restaurant gift card as part of a promotion they were doing, however we have yet to see that and it's been a week since the service ended.
    - sarah f.
  • A
    Virginia Basement
    Mr. Hicks was prompt and professional.  He was obviously an expert in the field and he provided multiple solutions for our basement leak.  He was able to share photographs of other jobs that he had completed to expain what work needed to be done.  We walked the inside and outside, we looked at areas that I was concerned about.  He was more than willing to share his expert opinion and brainstorm with me.   I was really grateful for his honesty.  Truly, I was taken aback by it.  He put me, my family, and our finacial situation first!  When my husband and I are ready to complete this project, Virginia Basement is the only company that we will consider.  Mr. Hicks has earned my respect and appreciation.  I look forward to working with him in the future.
    - Carolynn G.
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Foundation & Basement Contractors in Lanexa

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