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Home Builder reviews in Keswick

  • F
    LIBERTY HOMES INC
    My fianc�� and I were overly excited to not only be purchasing our first home but to build our first home. The initial process of choosing a layout and color selection was great. Susan Stewart was exceptional to work with during the process. She did not deserve to be the person that I continuously had to reach out to with issues while my house was being built. So please know, this review is not directed towards Susan Stewart and the service she provides on a daily basis to keep clients happy while Liberty contractors continuously cut every corner there is to get the job done, or should I say, just to pass inspection. Building Process Issues: We signed our contract with Liberty on August 15, 2016 and our land never got cleared until September 28, 2016, and that only happened because I sent two emails checking the status on when they were expecting to clear before it actually was cleared. When my land was cleared, a pile of old red brick was found on my property. Before removing, we consulted with our neighbor to see if they were hers, and in fact they were. She asked that we keep them there and since they were hers, she would take responsibility in removing them. Instead, the masonry contractors took it upon themselves to start using the brick that was over 20 years old on my brand new house. So I kindly reached out to Liberty about the issue and instead of making the contractors fix their mistakes, I was reassured that the old brick would not be visible. Now note, the brick that was found on my property was very noticeably aged and red while the brick that I chose for my house was gray. Just another example of this company trying to cut cost to save them money, all while I still pay the same amount in the end. The placement of my well was practically placed in my driveway. Literally the well truck backed into my driveway then started drilling. I once again reached out to Liberty regard my concern of the well placement and the only solution was to change/move my driveway. I completely understand that the well must be 50��� from the property line but when the land is perked it gave a well area that would���ve required them to cut trees down so it wouldn���t be in my driveway. Instead of actually doing that, they had to place it in the driveway. Liberty Homes VA is so cheap that they would never put a large container at my house for all the trash and scrap material. Instead they used my yard as a dump. There were numerous inspection papers noting that the trash needed to be cleaned up. Trash was everywhere you looked, including beer cans from contractors. Yes, people, this is the kind of people that Liberty hires to do their work. Finally an inspection failed due to the trash around the house and my neighbor���s yard so, their fix was to make a square using orange tarp that still didn���t hold all the trash together. Additionally, there was never a porterpotty, so contractors were using my toilets before it even had running water, and yes, I���m talking about number 1 and 2. So yet again, that led to another email because the house was smelling so terribly. You couldn���t even walk into the house without being blown away from the smell because it sat for so long. When my fianc�� and I chose our carpet for our house, we chose gray. When the carpet was actually placed in my house, I had two different colors. So what am I to do? You guessed it, another email with noticeably attached photos of the different colored carpet. Instead of Liberty taking the issue into their own hands with their contractor, I was instructed that I needed to reach out to the carpet company directly and handle this issue. So me, the customer, has to call the contracting carpet company that Liberty chose in the first place to advise them on their mistakes? Does that sound like a good business practice to you? So without a choice, I reached out spoke with the owner and their excuse was that the carpet was dilated and refused to fix the carpet. So in return, I refused to close with Liberty until the matter got fixed. Once I did that, I spontaneously received a call from the carpet company owner trying to negotiate their mistakes in exchange for two chairs and a rug. Yet again, this is the kind of people Liberty has contracted for them. In conclusion to this issue, I did not agree to the chair/rug offer because I simply just wanted the same colored carpet. Two weeks later, I had the same color carpet. When I had my punch list walk through with Eric, the house was loaded with blue tape as we marked up needed touch up items. Most if not all punch list issues were in regards to paint and dry wall. The paint that is used for their homes is more like a chalk paint so smallest touch would rub right off. Above all door jams, about three inches, still needed to be painted and Eric���s pathetic excuse for that was because his painter was too short. The drywall was never sanded so you can see every rough spot. Also the paint on the corners rubbed off so you can see the metal on every corner. All of which were marked for correction and not even half got done. There was a hole in my tub about the size of a quarter, the only solution to that was to fill the hole. Once I had my final walk through, I was told by Eric that Peter fixed all that he could and the rest would be made after my one year inspection in the home. Issues since moving in: Serious sink holes were round my septic tank roughly after a month of moving in, which can happen to newly built homes so that���s understandable. Christian and Associates came out to look at the holes and ���fixed��� them but still to this day, they are still there. The septic system alarm has gone off a total of five time since moving in. Multiple people came out from Christian and Associates to take a look at the issues and initially, instead of finding the root cause of the problem they were just preforming quick fixes. One guy showed us how to manually drain the sewage if the alarm went off again but still never fixed the issue. In the middle of the night the alarm goes off once again, so I send another email really stressing to find the root cause and to get this fixed. I had only been in my house for a month and its unacceptable for this to keep happening. Finally, we got communication that we had a defaulted system and it was being replaced. That only took an additional month for all of this to be fixed. The racks in my closets started falling out of the walls 5 months later. The master fell completely out of the wall in the middle of the night. An email was sent to Liberty Customer Service and I was advised to reach out to Interior Design to get the matter fixed, which I did. A week later, no response so another email was sent to Liberty. Finally Interior came out and fixed the racks. Interior advised us that the reasoning for the racks falling out was due the drywall being paper thin. They did the best they could by adding additional clips. We shall see how far this holds up. The latest and current issue that I am facing is the plywood that was used for my roof is starting to buckle and push through my shingles. I reached out to Liberty Costumer Service and this is their response: Ms. Woodson, I did hear back this morning regarding your roof. I was told the following. The roof sheathing was installed using typical industry methods and does not have any structural defects. Some joints where the OSB is joined is visible more on some homes than others. The seams will be more pronounced at different times of the day and will depend a lot on the way the sun is shining on the roof. There is no defect in the structure of the roof and no it does not warrant any action. Please let me know if you have any questions. Thank you, Tammy Gray Customer Service Liberty Homes Inc. Direct Dial: (804) 972-0209 customerservice@libertyhomesva.com So in other words, my roof will not be fixed because there is no structural damage. However, per my warranty, I have a one year workmanship/two year systems/ten year structural which is the following: SECTION II. THE WARRANTIES PROVIDED BY Your Builder/Seller. A. One Year Workmanship and Two Year Systems Defect Warranty. Your Builder/Seller is providing a One Year Workmanship and Two Year Systems Defect Warranty for Your Home. This means that Your Home will be free from Defects in materials and workmanship for one year as defined in the Construction Performance Guidelines in Section X; and for two years Your Home will be free from Defects in the electrical, plumbing, and mechanical distribution system as stated in Section X. The Workmanship warranty shall expire one year from the Effective Date of Warranty; and the Systems Warranty will expire two years from the Effective Date of Warranty. As of today, I filed a notice of complaint through 2-10 Home Buyers Warranty to hopefully get some traction on Liberty getting their act together and sticking to their commitment. So with all of this being said, I strongly advise you to never let Liberty Homes VA build your home. Now it all adds up to me as to why Liberty Homes VA don���t have any reviews on their website and clearly there���s a reason why they have their Facebook reviews turned off. Ironic, right? Liberty has not once since this the start of this whole process committed to their mission statement: Our commitment to lasting value makes your home purchase a safe and secure investment for you and your family. By meeting the demands of today���s lifestyles and through the dedication of our team members you can be assured you have made a wise investment for your future and your happiness. This company is a complete fraud.
    - Candice W.
  • F
    LIBERTY HOMES INC
    My fianc�� and I were overly excited to not only be purchasing our first home but to build our first home. The initial process of choosing a layout and color selection was great. Susan Stewart was exceptional to work with during the process. She did not deserve to be the person that I continuously had to reach out to with issues while my house was being built. So please know, this review is not directed towards Susan Stewart and the service she provides on a daily basis to keep clients happy while Liberty contractors continuously cut every corner there is to get the job done, or should I say, just to pass inspection. Building Process Issues: We signed our contract with Liberty on August 15, 2016 and our land never got cleared until September 28, 2016, and that only happened because I sent two emails checking the status on when they were expecting to clear before it actually was cleared. When my land was cleared, a pile of old red brick was found on my property. Before removing, we consulted with our neighbor to see if they were hers, and in fact they were. She asked that we keep them there and since they were hers, she would take responsibility in removing them. Instead, the masonry contractors took it upon themselves to start using the brick that was over 20 years old on my brand new house. So I kindly reached out to Liberty about the issue and instead of making the contractors fix their mistakes, I was reassured that the old brick would not be visible. Now note, the brick that was found on my property was very noticeably aged and red while the brick that I chose for my house was gray. Just another example of this company trying to cut cost to save them money, all while I still pay the same amount in the end. The placement of my well was practically placed in my driveway. Literally the well truck backed into my driveway then started drilling. I once again reached out to Liberty regard my concern of the well placement and the only solution was to change/move my driveway. I completely understand that the well must be 50��� from the property line but when the land is perked it gave a well area that would���ve required them to cut trees down so it wouldn���t be in my driveway. Instead of actually doing that, they had to place it in the driveway. Liberty Homes VA is so cheap that they would never put a large container at my house for all the trash and scrap material. Instead they used my yard as a dump. There were numerous inspection papers noting that the trash needed to be cleaned up. Trash was everywhere you looked, including beer cans from contractors. Yes, people, this is the kind of people that Liberty hires to do their work. Finally an inspection failed due to the trash around the house and my neighbor���s yard so, their fix was to make a square using orange tarp that still didn���t hold all the trash together. Additionally, there was never a porterpotty, so contractors were using my toilets before it even had running water, and yes, I���m talking about number 1 and 2. So yet again, that led to another email because the house was smelling so terribly. You couldn���t even walk into the house without being blown away from the smell because it sat for so long. When my fianc�� and I chose our carpet for our house, we chose gray. When the carpet was actually placed in my house, I had two different colors. So what am I to do? You guessed it, another email with noticeably attached photos of the different colored carpet. Instead of Liberty taking the issue into their own hands with their contractor, I was instructed that I needed to reach out to the carpet company directly and handle this issue. So me, the customer, has to call the contracting carpet company that Liberty chose in the first place to advise them on their mistakes? Does that sound like a good business practice to you? So without a choice, I reached out spoke with the owner and their excuse was that the carpet was dilated and refused to fix the carpet. So in return, I refused to close with Liberty until the matter got fixed. Once I did that, I spontaneously received a call from the carpet company owner trying to negotiate their mistakes in exchange for two chairs and a rug. Yet again, this is the kind of people Liberty has contracted for them. In conclusion to this issue, I did not agree to the chair/rug offer because I simply just wanted the same colored carpet. Two weeks later, I had the same color carpet. When I had my punch list walk through with Eric, the house was loaded with blue tape as we marked up needed touch up items. Most if not all punch list issues were in regards to paint and dry wall. The paint that is used for their homes is more like a chalk paint so smallest touch would rub right off. Above all door jams, about three inches, still needed to be painted and Eric���s pathetic excuse for that was because his painter was too short. The drywall was never sanded so you can see every rough spot. Also the paint on the corners rubbed off so you can see the metal on every corner. All of which were marked for correction and not even half got done. There was a hole in my tub about the size of a quarter, the only solution to that was to fill the hole. Once I had my final walk through, I was told by Eric that Peter fixed all that he could and the rest would be made after my one year inspection in the home. Issues since moving in: Serious sink holes were round my septic tank roughly after a month of moving in, which can happen to newly built homes so that���s understandable. Christian and Associates came out to look at the holes and ���fixed��� them but still to this day, they are still there. The septic system alarm has gone off a total of five time since moving in. Multiple people came out from Christian and Associates to take a look at the issues and initially, instead of finding the root cause of the problem they were just preforming quick fixes. One guy showed us how to manually drain the sewage if the alarm went off again but still never fixed the issue. In the middle of the night the alarm goes off once again, so I send another email really stressing to find the root cause and to get this fixed. I had only been in my house for a month and its unacceptable for this to keep happening. Finally, we got communication that we had a defaulted system and it was being replaced. That only took an additional month for all of this to be fixed. The racks in my closets started falling out of the walls 5 months later. The master fell completely out of the wall in the middle of the night. An email was sent to Liberty Customer Service and I was advised to reach out to Interior Design to get the matter fixed, which I did. A week later, no response so another email was sent to Liberty. Finally Interior came out and fixed the racks. Interior advised us that the reasoning for the racks falling out was due the drywall being paper thin. They did the best they could by adding additional clips. We shall see how far this holds up. The latest and current issue that I am facing is the plywood that was used for my roof is starting to buckle and push through my shingles. I reached out to Liberty Costumer Service and this is their response: Ms. Woodson, I did hear back this morning regarding your roof. I was told the following. The roof sheathing was installed using typical industry methods and does not have any structural defects. Some joints where the OSB is joined is visible more on some homes than others. The seams will be more pronounced at different times of the day and will depend a lot on the way the sun is shining on the roof. There is no defect in the structure of the roof and no it does not warrant any action. Please let me know if you have any questions. Thank you, Tammy Gray Customer Service Liberty Homes Inc. Direct Dial: (804) 972-0209 customerservice@libertyhomesva.com So in other words, my roof will not be fixed because there is no structural damage. However, per my warranty, I have a one year workmanship/two year systems/ten year structural which is the following: SECTION II. THE WARRANTIES PROVIDED BY Your Builder/Seller. A. One Year Workmanship and Two Year Systems Defect Warranty. Your Builder/Seller is providing a One Year Workmanship and Two Year Systems Defect Warranty for Your Home. This means that Your Home will be free from Defects in materials and workmanship for one year as defined in the Construction Performance Guidelines in Section X; and for two years Your Home will be free from Defects in the electrical, plumbing, and mechanical distribution system as stated in Section X. The Workmanship warranty shall expire one year from the Effective Date of Warranty; and the Systems Warranty will expire two years from the Effective Date of Warranty. As of today, I filed a notice of complaint through 2-10 Home Buyers Warranty to hopefully get some traction on Liberty getting their act together and sticking to their commitment. So with all of this being said, I strongly advise you to never let Liberty Homes VA build your home. Now it all adds up to me as to why Liberty Homes VA don���t have any reviews on their website and clearly there���s a reason why they have their Facebook reviews turned off. Ironic, right? Liberty has not once since this the start of this whole process committed to their mission statement: Our commitment to lasting value makes your home purchase a safe and secure investment for you and your family. By meeting the demands of today���s lifestyles and through the dedication of our team members you can be assured you have made a wise investment for your future and your happiness. This company is a complete fraud.
    - Candice W.
  • A
    TEAL CONSTRUCTION
    Troy, John, and other workers were helpful, professional and competent throughout the project. After years of struggling with another company to replace faulty materials and workmanship, we finally bit the bullet and had T.E.A.L remove the defective wood and replace it with TREX. The finished product is beautiful. We recommend them highly.
    - Diane K.
  • A
    DOBSON HOMES
    Excellent. He is a man of integrity and builds a beautiful home
    - Ray K.
  • A
    DOBSON HOMES
    Excellent. He is a man of integrity and girls a beautiful home.
    - Ray K.
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