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Water Softener Installation And Repair reviews in Jeffersonton

  • D
    Several years ago my hubby and I purchased a water purification system from this company. As part of the purchase agreement, the tech was to come out to our house every six months (by appointment) and replace the UV bulb in the light that kills bacteria.  A few days prior to the appointment, I called the company and told them that they needed to come out after 3pm, as no one would be home until 3pm. They agreed. The technician arrived at 2:45pm, and called me on my cell phone, telling me that no one was at home to let him in. I reminded him that the agreed upon appointment was for AFTER 3pm, and that someone was on their way home and would be there at 3pm. I asked the technician to wait until 3pm. He refused to wait, and he left. My son arrived home at 3pm, called me and told me that he was home and that the tech was not there. A few days later the company billed me $75 for the appointment. I called the company to explain what happened, asked them to reschedule the appointment, and they said that they would only reschedule the appointment after I paid the $75 "penalty" fee for not having been home at the agreed-upon time, (but my son WAS home and the tech had already left)  and that they would charge me for the return trip as well. They were quite rude about it, insisting that my son was home and refused to let them in. I know that is not the case - he was on his way home from work to let them in, and there is no way he could have been home from work before 3pm. 
    I have refused to pay the $75 fee, and now I can't get anyone to come and service this unit. I spent several thousands of dollars on this unit and no other company will touch it. So now I have a unit that is not functioning the way it is supposed to function, and am considering having it pulled out and replaced. I've had several other "experts" in the field tell me that this company "over-sold" me and sold me a lot of stuff I didn't need in the first place, so I'm not very happy at this point in time.
    My advice to you is to save yourself this kind of grief and avoid purchasing anything from this company!
    - Linda M B.
  • F
    Talked to him on the phone, briefly, because he was on a job, and wanted to know if he could call me back later that evening. He never did and I ended up going with another plumber.
    - Randall J.
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Water Softener Companies in Jeffersonton

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