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Repair & Maintenance reviews in Jeffersonton

  • A
    Piedmont Appliance Repair, Inc.
    I contacted Piedmont Appliance Repairand left a message stating that my high efficiency washer was not working properly and needed repair. I was finding bits of melted plastic in the clothes when the washer completed the last cycle. I explained that I was able to get an appointment with Sears but that was 12 days away.
    Mr. Nichols from Piedmont Appliance Repair contacted me within 30 minutes. After explaining the problem, he stated that it would probably be cheaper to purchase a new washer as the repair would be substantial $600-$800 for parts (new drum, drive shaft, bearings, etc.) and labor. I appreciated Mr. Nichols candor as his suggestion was taking business away from him. He did offer to come by and provide an estimate. The story ends with the purchase of a new washer that evening. However, I now have a refrigerator magnet for Piedmont Appliance Repair. It will be my first phone call for the repair of other appliances in the future.

    - Larry M.
  • F
    Tolson Appliance Center
    RESULT: They sat on the unit for 2 full weeks while my email and phone inquiries for status on the work went unanswered. Did not respect my time and didn't have the basic courtesy to keep me apprised of delays. ACTION: Exasperated, I finally gave up and realized they were never going to inspect the unit and picked up (with a $45 refund, of course). FINDINGS: (1) No apology from service manager for 2-weeks of inconvenience and complete lack of action in scheduling work. No desire to right the situation. (2) Employed 2 HVAC techs - insufficient given searing triple-digit temps and flood of refrigeration calls. Also, helps when 1 of the 2 techs on staff isn't cut loose on vacation! (3) No desire to perform the work because it apparently wasn't profitable to do so. Would have appreciated this candor up-front! Do yourself a favor and think long and hard before looking to Tolsons to service your appliances. This mom and pop has some glaring and obvious deficiencies related to staffing resources, work scheduling, customer service and all critical follow-up.
    - Phillip H.
  • A
    Rick's Custom Welding
    This was the first time I had used his services. He gave me the best bid out of three. He was the most creative as well. He was timely and when he said he was coming, he came. If he had to reschedule, he called. He was also very knowledgeable and could do just about anything with iron.
    - JACK J.
  • A
    Wooten Appliance
    Professional. Efficient. Effective.
    - Norman P.
  • A
    All American Appliance Service Inc
    Cory very prompt, courteous and knowledgable.  Will return to install new parts at a later date. Explained thoroughly the pricing.
    - Linda H.
  • A
    Franklin Sewing Machine & Clock Repair
    He does grandfather clocks, pendulums, etc. He will work with the clocks until they are working and charges fair prices.
    - JACK J.
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Repairmen in Jeffersonton

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