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Home Security System reviews in Herndon

  • D
    Courtesy Electric Inc.
    He was almost another contractors price, which meant the discounted Angie's list price was still almost double another group. He also told me I needed an entire electric panel upgrade and that it had no grounded. I sent video of my setup to my brother and my E Eng boss and they both agreed he was 100% full of it. I felt very embarrassed by almost being swindled by a *really* nice guy, who turned out to be quite dishonest. Same guy contacted me after the fact saying he started his own company and had lower rates. Didn't bother contacting him back.
    - Julie K.
  • D
    1st Security USA
    D - Be your own judge but this is how we felt about our interaction with Jeremy. I expect a strong refute to this since that is what we got in his email. I called the company to schedule an appointment and was told someone would contact us. I called again the next day since I had not heard and spoke to Jeremy who said he had called but there was no message on our machine. We scheduled an appointment time and he called requesting if he could arrive significantly early and we said yes. After a brief greeting at the door he came in and immediately set his stuff up on our kitchen counter. We said the table would be better but he did not want to change so my wife and I had to bring in chairs to the kitchen since the presentation was long. Our question were answered after the initial ���I���ll cover that in a minute���. We then walked the house and determine what devices would be best in each location. Some of his recommendations were different than other companies and he said the others would not work in those locations. He then determined the costs. From the time he entered our house we felt like he presented a high pressure sales pitch which turned us off. He did not however demand a signing of a contract. Since we assumed his contract would require us to provide a lot of personal/financial information we requested a copy of a blank contract so we could review it prior to providing our information. This is when everything went wrong. He said he simple could/would not do that and despite a lengthy discussion he simply refused. It made us think that maybe something was not right or he was hiding something. He said that we must give him all our information and fill in the contact before he would send it to us which defeat the purpose of trying to protect our information until we were sure we could sign his contract. Once he had all our information he said that we did not have to sign it but he just would not understand our request for privacy prior to our accepting his standard contract. We felt that we could not move forward with this company especially since there are a lot more equally qualified. Your experience may be different so, good luck.
    - Sterwart G.
  • F
    Protect America Home Security
    Almost every piece of equipment originally provided has had to be replaced, some several times, in the two years we have been under contract with Protect America. We have experienced repeated false alarms due to malfunctions of the equipment, including door and fire sensors. Eventually the company agreed to have someone physically come to our home to check everything out (installation is DIY, and quite easy). This professional affirmed that everything was correct, made a few tweaks, and left. Unfortunately this did not really help and we continue to have difficulty with the system. Service through the call center is of mixed quality. Some reps are excellent, most are fine, some are very frustrating. If the system itself functioned correctly, the service would be entirely sufficient, but they aren't up to the task of making up for its many failures. We are working hard to get out of the remainder of our contract, and strongly recommend against working with this service provider.
    - Daniel B.
  • A
    JW Home Improvement
    Great. A week before someone came out to the place to assess and view the work needed to be done. He was kind and very professional. I was informed of what to expect. Then the fallowing week someone came to do the work. He came early, listen to my concern, thought through the problem at hand quickly sizing up the situation and headed to the nearby Home Depot to purchase needed items. He was exceptional to work with. I rarely felt so trusting at at easy with a handyman. He went out of his way to resolve the problem where prior handyman I have hired have been in a hurry and have not. He left nothing loose and not taken into consideration. I was impressed at his steadfastness and undivided focused attention to get the work done and Done Well. !
    - Holly H.
  • A
    Provider was able to get creative and allow me to purchase my Frontpoint Security system from Angie's list to save $100.  I was thrilled.  Later on I added in CO Monitors with the vendor directly so I'd recommend a system that included those.  I thought overall the system was just OK, I felt it wasn't sturdy enough and I was very uneasy with installing everything myself.  The motion detectors were extremely persnickety and showed "tampered" with a lot which then meant I passed over them to lock down the house.  The other thing that drove me CRAZY was waiting for 60 seconds for the system to arm itself versus entering a 4 digit code arming the system and hearing that "doors and windows" are on.  Overall, Frontpoint customer service is out of this world and so was their return process, so I would suspect most people would keep this system.  Unfortunately, I went back to ADT just until Frontpoint works out some kinks like better pricing per month and someone to come out to install the system.  I mean, if it is wrong and something happens it only takes one security event to be disastrous.  I can't afford that.   
    - Renee T.
  • C
    Eastern Safe & Lock Inc
    Vendor arrived early, a good plus. Vendor did not have enough key blanks on hand to make me 6 keys, only 2 made. Once re-key done I noticed lock on loosely, had vendor redo that. Next vendor was ready to leave, I pointed out grease he left on my door. He cleaned that up. His attitude was very good during rework/cleaning so I tipped him $10 bucks. I'm such a d*** softie!
    - CRAIG G.
  • C
    ADT Security Svc Inc - Sterling
    We have had ADT service for several years. It's expensive but works ok. Recently we got a new door to replace the door that contained the original sensors. When I called to ask for a replacement the number of  $fees to come out was ridiculous for a service that should be covered under regular maintenance. We were looking at about $300 for coming out to replace a sensor for loyal customers for years. The company apparently is large enough to afford whatever losses they incur due to poor customer service and maintenance.
    - Kathlyn S.
  • B
    Guardian Protection
    Kevin, our sales person, was very thorough & did a great job designing system. The installer was timely, courteous, helped us with add-ons and did a great, clean job on installation. First sales person never showed, which is why a "B" for overall. Kevin did a good job making up for it.
    - Laura B.
  • C
    ProMark Security, LLC
    I called the service center when my alarm would not activate. They said they would have a technician call me. Technician did not call. They are also slow to respond to an alarm. Other providers I have used in the past have called promptly when alarm was activated.
    - Mary Anne O.
  • A
    Absolute Electric LLC
    I asked for a weekend time, they provided. he arrived in the window of schedule, knew roughly how the problem had been reported, and had the common solutions to try first, which fortunately worked. he listened to and answered all my questions. simple job well done. I did not do enough comparison shopping to know if the price was good. but weekend hours are somewhat hard to get. anyway job well done and I learned about wiring in the process.
    - FRANCIS M.
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Home Security Companies in Herndon

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