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Furniture reviews in Haymarket

  • A
    We were looking to replace our entire suite of kitchen appliances. After much research, we decided on using Appliance Connection of Woodbridge. It turned out to be an excellent choice. Over the course of two consultations with our sales consultant, Elijah Harshbarger, we learned the pros and cons of different manufacturers' lines and were able to select a matched appliance set that checked off all of our requirements. Two weeks before delivery and installation, Appliance Connection sent an installation consultant to our house to check all of the places where the new appliances would go. From ensuring adequate door width to bring the appliances in and out, to measuring the cutout for the cooktop in our stone counter, to ensuring that the base for the wall ovens was adequate to support the new units, Appliance Connection left nothing to chance. Their attention to detail paid off when their four man team came with the appliances to install them. They came with everything needed to complete the job and the installations went forward without a hitch. They even moved our old refrigerator to the spot in our garage where we are now keeping it and reassembled it so that is was ready for us to plug in and use. Through it all, our sales associate Elijah stayed in touch to ensure that everything was done to our satisfaction. We could not be happier with the professionalism shown by all of the team that we interacted with at Appliance Connection and could not have made a better decision in choosing where to get our appliances.
    - Joseph K.
  • A
    Olson Piano Service
    This first part went well. The piano isn't perfect yet, but it is very playable. I suspect when Mr. Olsen returns next week he will leave the instrument in perfect condition. I'll write a follow up after Monday's appointment. The cost of the service was $135 a peice for each of the two tunings.
    - John S.
  • D
    My Guys Moving & Storage
    Well, the estimator was on time for looking over the house and contents, but after a week and multiple emails asking about the estimate and promises to get it to me, no estimate was received in time to make a decision or to consider their services. This when compared to other moving companies where I had the detailed estimate within an hour or two of the home visit. Not sure how I could possibly trust a company that can't even manage to get an estimate delivered in a week. Very strange, considering the number of highly rated reviews here on Angie's list.
    - Randall M.
  • A
    Modern Piano Moving
    Everything was perfect from the 1st call for information until the piano was delivered. They took the time to explain everything to me and eased my concern of having my piano hanging out somewhere for a couple of weeks. The piano was in great condition and I didn't have to lift a finger other than calling them and paying the check. The piano was in their care the entire time and not being passed between local movers & the long hauler. The movers were very knowledgeable and kept in touch by phone. They are very much worth the cost and it ended up being less than all other options. Will use them again if I ever have to move the piano long distance again.
    - Anna C.
  • A
    Honest repair people are hard to find. Lou, the owner, runs an honest business and I trust their advice and judgement. I've only had good experiences during my three year relationship with them. Charles and Lou have a lot of knowledge and heart. Specifically what they did, I bought three types of vacuums and had two of them service and repaired.
    - Carolyn and Yung G.
  • A
    Hudson Woodworking and Restoration
    I inherited a dining room set and buffet that was hand-made by my father.  The intricately carved wood needed refinishing, the chair seats had sunk to an uncomfortable height, and one of the cane chair backs had a hole in it  I entrusted my precious heirlooms to Hudson Woodworking, and I am very glad I chose Joe and Rebekka to do the job.  They quoted me a very fair price, and it was worth every penny.  The quality of the work is extremely good and everything was treated with care.  I received periodic updated on the progress of the work.  They did keep the furniture longer than promised but the end result was worth the wait.  I highly recommend Hudson Woodworking and Restoration, with the caveat that this is a small shop and work may take a bit longer than expected.
    - Genelle M.
  • B
    I once again have a hole in one of the same seams that was repaired in January. I have called now 3 times in 4 weeks and have spoken to two different customer service reps who said they would contact the repair person and have him set up an appointment with me for the repair. To date I still have not received a call from the repair person to set up the appointment. My last call to Belfort was 3/24 when I had to leave a message asking for a return call to give me a reason for the delay and a status. I still have not heard from anyone at Belfort.
    This is now my second poor experience with Belfort on the same furniture purchase made over 18 months ago. I posted on Angie's List my first issue (see posting) and felt it was important to again share my experience with them in this situation as well.

    5/6/2014 I wanted to take the time to update my experience with Belfort on this transaction as I did finally receive from them the opportunity to reselect a new sofa and pay the difference. I received a letter from Belfort's corporate office as well as spoke to a representative there who explained what they were going to do and apologized for their delay in addressing the issue with the sofa. I just completed the selection process and wanted to pay a compliment to the sales person who assisted me with it. I would highly recommend her for anyone who might be shopping at Belfort. Her name is Ludmila Krivenkaja please be sure to ask for her when you go in. She was a pleasure to work with and very patient as well. I would return to Belfort and use Ludmila's services again.
    - Vicki M.
  • F
    Within the first 12 months I noticed two open holes in the seams of the attached pillows on the sofa and as well as an open seam on one of the unattached pillows. Belfort sent out a technician who picked up the pillow for repair and determined they needed to send a different technician to do the sofa repair. That technician came out a couple of weeks later to sew the seams on the sofa. When I received the repaired pillow they sent the wrong pillow with the wrong material. I eventually was able to get the correct pillow after several weeks.
    Within another 6+ months one of the same seams on the sofa came apart again and at the same time I realized that the seat cushion of the chair and ottoman that I purchased had been damaged by the zipper of the pillow (that came with the chair) which it seems had been incorrectly installed. I asked customer service at Belfort to look into what could be done about the chair cushion. The customer service person, after several conversations, said there was nothing they or the manufacturer would do about the chair cushion or the defective pillow. I also have no confidence that the sewing repairs on the sofa will hold up over time as I believe there is a design flaw in the sofa. I expressed my dissatisfaction to their inaction.
    I have purchased a great deal of furniture from several other furniture stores over the years (IMI, Lazy Boy....) and have had that furniture for a minimum of 7 years and as long as 16 years and have never had the problems I am having with my purchase from Belfort. I definitely will not purchase from them again.

    ADDITIONAL COMMENTS: I could not allow Belfort's response to my posting to go unchallenged. To be clear, I received 3 phone calls in one day from two different sales team members who left messages saying they wanted to discuss my Angie's List posting. They mentioned sending me out a $200 gift card on my next purchase with them to help offset my dissatisfaction. There was never any discussion regarding and quot; a complete re-selectionand quot;. I have no idea what that means since I never had a conversation with anyone. I was unable to return their phone calls until the next morning when I did call one of the sales people back and had to leave a message saying I would be happy to talk with them. I have never heard from anyone at Belfort since then nor have I received a gift card or any other compensation related to this.
    - Vicki M.
  • B
    The kitchen is beautiful and the crew that did the installation was pleasant, polite, respectful and did a wonderful job.  We were very happy with the outcome.  Management at Ballsford Kitchens however was extremely difficult to work with and made this renovation an unpleasant experience. If you decide to use this company it is very important to remember that you are paying for it and that it is your renovation.  We found that if there was something we wanted and management did not agree they did their best to try an talk you out of whatever it was.
    - Sandee R.
  • D
    The repair cost less than the AL deal ($99 for $200), repair valued at about $150.  The repair was done poorly and looks bad.  Provider said he would return to fix it in a week or so and did call but never came out to fix the problem.  I would not recommend this company.  It was always difficult to schedule a time with him.
    - matthew b.
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Custom Furniture Makers in Haymarket

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