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Furniture Store reviews in Haymarket

  • B
    BELFORT FURNITURE
    I once again have a hole in one of the same seams that was repaired in January. I have called now 3 times in 4 weeks and have spoken to two different customer service reps who said they would contact the repair person and have him set up an appointment with me for the repair. To date I still have not received a call from the repair person to set up the appointment. My last call to Belfort was 3/24 when I had to leave a message asking for a return call to give me a reason for the delay and a status. I still have not heard from anyone at Belfort.
    This is now my second poor experience with Belfort on the same furniture purchase made over 18 months ago. I posted on Angie's List my first issue (see posting) and felt it was important to again share my experience with them in this situation as well.

    5/6/2014 I wanted to take the time to update my experience with Belfort on this transaction as I did finally receive from them the opportunity to reselect a new sofa and pay the difference. I received a letter from Belfort's corporate office as well as spoke to a representative there who explained what they were going to do and apologized for their delay in addressing the issue with the sofa. I just completed the selection process and wanted to pay a compliment to the sales person who assisted me with it. I would highly recommend her for anyone who might be shopping at Belfort. Her name is Ludmila Krivenkaja please be sure to ask for her when you go in. She was a pleasure to work with and very patient as well. I would return to Belfort and use Ludmila's services again.
    - Vicki M.
  • F
    BELFORT FURNITURE
    Within the first 12 months I noticed two open holes in the seams of the attached pillows on the sofa and as well as an open seam on one of the unattached pillows. Belfort sent out a technician who picked up the pillow for repair and determined they needed to send a different technician to do the sofa repair. That technician came out a couple of weeks later to sew the seams on the sofa. When I received the repaired pillow they sent the wrong pillow with the wrong material. I eventually was able to get the correct pillow after several weeks.
    Within another 6+ months one of the same seams on the sofa came apart again and at the same time I realized that the seat cushion of the chair and ottoman that I purchased had been damaged by the zipper of the pillow (that came with the chair) which it seems had been incorrectly installed. I asked customer service at Belfort to look into what could be done about the chair cushion. The customer service person, after several conversations, said there was nothing they or the manufacturer would do about the chair cushion or the defective pillow. I also have no confidence that the sewing repairs on the sofa will hold up over time as I believe there is a design flaw in the sofa. I expressed my dissatisfaction to their inaction.
    I have purchased a great deal of furniture from several other furniture stores over the years (IMI, Lazy Boy....) and have had that furniture for a minimum of 7 years and as long as 16 years and have never had the problems I am having with my purchase from Belfort. I definitely will not purchase from them again.

    ADDITIONAL COMMENTS: I could not allow Belfort's response to my posting to go unchallenged. To be clear, I received 3 phone calls in one day from two different sales team members who left messages saying they wanted to discuss my Angie's List posting. They mentioned sending me out a $200 gift card on my next purchase with them to help offset my dissatisfaction. There was never any discussion regarding and quot; a complete re-selectionand quot;. I have no idea what that means since I never had a conversation with anyone. I was unable to return their phone calls until the next morning when I did call one of the sales people back and had to leave a message saying I would be happy to talk with them. I have never heard from anyone at Belfort since then nor have I received a gift card or any other compensation related to this.
    - Vicki M.
  • B
    BALLSFORD KITCHENS INC
    The kitchen is beautiful and the crew that did the installation was pleasant, polite, respectful and did a wonderful job.  We were very happy with the outcome.  Management at Ballsford Kitchens however was extremely difficult to work with and made this renovation an unpleasant experience. If you decide to use this company it is very important to remember that you are paying for it and that it is your renovation.  We found that if there was something we wanted and management did not agree they did their best to try an talk you out of whatever it was.
    - Sandee R.
  • B
    GREEN FRONT FURNITURE INC
    This store requires a lot of patience on the part of the customer. You have to have patience to look through the items they have in stock to find items you may be interested in. You have to have patience if you want assistance from their employees as they are working with several customers at the same time. The store did have some decent pieces that I was interested in especially in their rug selection. However, I was frustrated in their customer service in the sofa section of the store and ended my trip there. I would go back if I have time to spend looking for a piece.
    - Andrew F.
  • A
    Warehouse Showrooms
    unknown
    - Harriet H.
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Furniture Stores in Haymarket

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