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Flooring reviews in Haymarket

  • A
    Prospect Hardwood Flooring
    Prospect Hardwood Flooring including Mike and Polly were very responsive and helpful at the beginning of our project. The installation team was very patient with us while we chose our floor color and helped with mixing stains to create exactly what we were looking for. The crew was punctual and very professional throughout out the process and we are overall very pleased with the new floors. Our disappointment began with the moving of the furniture and ended with the lack of concern and followup once the project was completed. Mike let us know that they would move the furniture out and back in for an additional fee. I do not believe the team was trained to move furniture correctly. We had two pieces damaged and we also ended up moving about a quarter of the furniture back in ourselves as the timing Jodi (who took over for Polly) offered did not work with our schedules and we did not want to wait another full week to get the furniture back in. When Mike came out about a few concerns we had with the final flooring we do not feel he listened and took the time to understand our concerns. He felt our concerns would be easily addressed and had the team come back out to do the touch ups but there was no communication between Mike, Jodi and the team as they did not understand what needed to be done when they got here or have the right product on the truck to do the work. It did get done later that day but not without a lot of frustration. We expressed our disappointment regarding the damaged furniture, the confusion about the touch ups and that we ended up having to move the last of the furniture back ourselves. The communications after that from Jodi were defensive and somewhat evasive and we never heard anything from Mike although he was copied on all communications. The lack of concern and follow up for our complaints, after the project was completed, from both Jodi and Mike is the only reason that we would not use PHF again.
    - Vicki M.
  • A
    MWM Restoration
    There are not enough stars to rate this outstanding team! We highly recommend MWM for any project you have! Sadly our home suffered a chimney fire mid December 2016. It was deemed to be caused by a structural flaw in the construction of the chimney when the house was built in 1978. Because of the single digit temps in December, the chimney demo & rebuild could not even begin until March 2017 so the mortar could set properly. The delay was out of MWM's hands, but they diligently kept the place secure, dry, and protected. In addition to the Fire Insurance claim, during the initial estimation process, damage was found to the roofing & siding from two back-to-back Hail storms earlier that summer. Working closely with our insurance company, we hired MWM Restoration to make all repairs covered by both claims, as well as a ton of extra out-of-pocket upgrades and remodeling add-ons. Malik with MWM acted as overall General Manager for the entire project and made sure our best interests were covered at every turn. Tim his estimator, worked hand-in-hand with our insurance company to make sure everything was accounted for. Malik's right hand man, Benito led his extremely fast & efficient interior demo, reconstruction, framing & finishing crew throughout the process for an outstandingly beautiful result. Alex led the exterior work and produced a beautiful and consistent result. They were all very kind and respectful throughout the entire process. Absolutely nothing was missed. They amazingly hit our target date to move-back-in of July 1st. Total Insurance repairs plus all our extras came to well over $175k. Huge project, and a HUGE SUCCESS!"
    - Pansy P.
  • F
    PriceCo Floors Inc
    In 2016, My wife and I had decided at that time after reviewing the proposals to hold off for a year on having main level, stairway, and hallway done since we were going to put our property on the market, and start looking for a new house. After not finding house that we liked, we have since decided to stay another several years. We are now needing our basement down in LVP flooring due to water damage, and also include main floor in this work to be done in hardwood. After setting an appointment a week in advance to have him come out for the new measurements, Ash calls me several hours to the appointment to tell me he is going to pass on this after reviewing the quote provided in 16'. News flash for contractors with poor time management and scheduling, make that call several days prior to what had been schedule since most people are moving things around in their schedule to accommodate. Their loss at work that was going to be between 14-17K, but what do I care, good contractors around here are a dime a dozen.
    - Mark T.
  • F
    Garage Hero
    From all the other poor reviews, it appears as though we ended up in the same boat. He was the lower of the 3 prices we received, although not by a huge margin that would have made me question things. Crew was punctual and professional. They didn't have much of a choice since I fully intended to be there. When it comes to contractors, I'm involved every step of the way unless its a member of the family. I have yet to run into any that would give me a reason why I should fully trust them in this area. Several weeks after the floor was completed we noticed the sealant on the top that was supposed to be impenetrable was not accurate. In fact it started to peel away in certain smaller sections. When Dave returned to review these, he indicated that another coat needed to be applied, so he went ahead and did so. Along with that, he came back to realign some of the garage cabinet doors. Well, needless to say I'm disappointed that the peeling continues with the top sealant, and I continue to have issues with the cabinet drawers. We had asked Dave to return again to look things over, and he provided one excuse after another for not coming out. After several weeks of listening to those, same thing happened to me as others on here, the communication stopped. Based on my feedback and that of others reviewed on here, I would stay clear of this person, and his business.
    - Mark T.
  • A
    HATCHER'S FLOORS, INC.
    They did not have the wood to repair the flooring that I needed to have done. They had a $500 minimum, which was good, but they didn't have the wood. They wouldn't do anything for less than $500.They guy was good, he was thorough, and he explained everything. The guy was professional, knowledgeable, and he was up front. No hidden agenda's. I would use them again if I had the wood.
    - Kathy P.
  • A
    On the Level Contracting & Trucking, Inc.
    The transformation is really amazing. I wish I had taken "before" pictures. They applied the stain and antique style glaze so expertly it looks as though we purchased new cabinets. I noticed to my amazement that the workers kept trying tenaciously and working longer and longer until they got the look just right without my asking them to go to all that trouble. They were courteous and cooperative as well as very helpful. I am not including the cost here as it was part of a much larger contract but generally their costs are very fair and affordable.
    - Sophia R.
  • A
    Clawes Carpets Inc (12753 Braemar Village Plaza)
    We received quotes from a few different places.  Not only was Clawes final price able to beat the others but the service was a huge selling point for us.  Valerie was outstanding.  She really paid attention to what we were looking for and provided tremendous service.  Their selection was fantastic as well.  This location also had a play area for our children which was a bonus.  Will definitely use them again in the future. 
    - Bryan V.
  • A
    Kemper Carpet & Flooring
    Kemper Carpet and Tami Titus supplied and installed the carpet in our new home in Haymarket.  She and her well trained staff showed us several excellent options that were within our budget.  They helped us choose the best quality carpet that met our needs.  They worked with our contractor to schedule the delivery and installation and all went well.  We highly recommend Kemper Carpet!
    - Eugene K.
  • A
    Lacey Home Repairs
    Mr. Lacey came out to the house quickly. I didn't know if I would need to cancel the hard wood install. He sealed the floor where there was pet stain and will come back to install brackets for bifold doors. Mr. Lacey was very professional and knowledgable. While we were waiting for paint to dry he installed a new fire alarm.
    - Charles W.
  • A
    Ayoub Carpet Service
    My service began with calling the office and the young lady who set up my service was one of the most professional and helpful customer service reps that I've encountered in some time.

    The two gentlemen that performed the cleaning arrived on time and did a thorough preview of the areas to be cleaned as well as trouble areas. They then placed wall protectors on all corners that the hose would be in contact with and hardwood floors were also covered where contact with the hose might be an issue. Extremely thorough job on everything. Each leg of furniture received a plastic slip under them for protection. Smelled fresh. The two gentleman who performed the services were extremely helpful, polite and hard working! For a small additional fee, they repaired 3 spots on my carpet that needed to be cut out and replaced with carpet remnants that I had kept. The repairs are perfect.
    - Sharon Z.
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Flooring Installers in Haymarket

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