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Pet Care & Health reviews in Harrisonburg

  • F
    All About Paws
    The boarding went fine initially, but turned into a nightmare. Because the owner of the dog was in the hospital I didn't know how long the dog would need to be boarded. The clerk said we could write it up (and pay) for the rest of the month. When I asked if I'd be refunded if we took the dog earlier, she said yes. But when we tried to do that we were refused. The owner called me and essentially said she didn't believe the clerk had said that "because it wasn't the policy". Failure to honor the statements of your employees is extremely unprofessional, and customers shouldn't put up with it. As the owner, she had the ability to make good on her employee's promise, but she flat out refused. I wouldn't use her business again.
    - Steven F.
  • A
    Virginia Veterinary Specialists
    Virginia Veterinary Specialists succeeded where my local veterinarian failed, and gave my 13 year old cat Maverick one of the best years of his life. I was referred to VVS in January 2013 after unsuccessful treatment at my local veterinarian. When Maverick's vitals crashed and I ended up at an emergency vet clinic, they referred me to VVS under suspicion that Maverick's original diagnosis was not correct. In fact, they were right. Dr. Jones, one of the internal medicine specialists at VVS, saw Maverick right away. She immediately went to work diagnosing his strange collection of symptoms, never once hesitating to seek the answer due to his age. She was just as urgent in her approach to treating my and quot;oldand quot; cat as I imagine she would have been with a younger cat. Sure enough, his original diagnosis was incomplete, and her course of treatment and critical care saved Maverick's life. He recovered completely and had a fantastic year with near-kitten-like quality of life.
    Unfortunately, Maverick was an unlucky cat, and in August 2013, he came down with a bizarre fungal infection not typically found in Virginia (unrelated to his initial illness). He was again misdiagnosed at my local vet, and I should have just gone straight to VVS. Once at VVS, Dr. Jones again worked with Maverick. She was absolutely puzzled by his case, as unlikely as her diagnosis would be - but she trusted what she saw, sent out for some tests, and sure enough - she was right. Maverick was hospitalized, and Dr. Jones let me spend the entire afternoon sitting beside his oxygen chamber as she tried to treat the infection. Sadly, the fungal infection was extremely aggressive, and Maverick just didn't have enough fight left in him. Dr. Jones was incredibly compassionate throughout the entire process, and always took the time to explain things thoroughly and answer every question I could think up. The staff made a paw print imprint for me on his last day, and let me spend all the time I needed with him to say goodbye. The crematory they work with produced a beautiful keepsake package.
    I can't say enough about how excellent the diagnostic care at VVS is, particularly with Dr. Jones. She nailed two very tricky diagnoses, and did so with care and compassion. I completely trust VVS. Dr. Jones is a brilliant diagnostician and one of the nicest, most caring vets I've ever met. The entire staff, from the front desk to the vet techs, is friendly and caring. I could cite a dozen other reasons why I am so happy with and trusting of VVS. The quality of care and diagnostics is worth every penny.
    - Shelly H.
  • B
    MAPLE LANE VETERINARY CLINIC
    Overall, we were mostly satisfied.  The only real negative was the seeming sentiment that "she's only a dog."  It was an attitude we expected from an animal clinic.  Anyway, when we dropped her off, I gave them a list of her "isms" (fears, attachments, her regimented schedule) and the general care that we give her.  We didn't expect them to play with her all the time, but we wanted to make sure she wasn't neglected either.  (She wasn't.)  We sent her food / water stand, a blanket (to feel at home), some toys, her food (food allergies) and had groomed her.  She is afraid of the dark, from her previous owners locking her in a car overnight.  (She was a puppy, was rescued and we adopted her.)  We asked the kennel nurses to provide a nightlight.  While they never said, "Okay, we can do that," they never said "no" either.  Her first night, we had storms in our area, and there was flooding close to the kennel, though not in the kennel.  Since she is afraid of storms, too, it was a miserable first night.  She didn't eat or drink for the first couple days, but she did eat and drink small amounts the rest of her stay.  They said she seemed a little depressed but was well-behaved.  We're not really sure they played much with her but she was in good spirits when we picked her up.  She gave kisses to her caregivers, and they hugged her good-bye.
    The price was good for a week's stay (we thought) and we were told in advance about the costs for lodging, the last day bath, and any shots which needed to be updated.  While they may not be our first choice the next time we need a kennel, we certainly won't mark them off our list.  We would just prefer a kennel that treats our girl a little more like we do!  As a veterinary office, they treat her as one would expect a clinic to treat their pet, with great care, but not quite as personal.
    - Donna D.
  • A
    SPOIL 'EM ROTTEN
    Gina was amazing. She came prepared with a notebook that included her corporate documents, bonding certificate, and photos. She visited with me for about fifteen minutes, then went back to my bedroom where Lola was hiding under the bed. We talked some more (she took copious notes) then she went back to Lola again, and climbed under the bed so she could pet Lola. She bought Lola a new tug toy that she just loves. I can't speak highly enough of Gina.
    - Martha k.
  • A
    MAPLE LANE VETERINARY CLINIC
    We had an appointment and we were taken into exam room right away. Smokey (kitty) was gone over from head to toe, everything was checked that could possibly be checked. He was given all of his boosters without any problems at all. He was hugged on, stroked and petted. Course, he wasn't happy to be there - but then what animal is?
    - Jean S.
  • A
    AUGUSTA/VALLEY ANIMAL HOSPITAL
    unknown
    - Cheryl M.
  • F
    ALL PHASE K9 TRAINING CTR
    unknown
    - Jesse H.
  • A
    ASHBY ANIMAL CLINIC INC

    They are super in every way. The Vets are totally professional and totally accommodating. The staff is very friendly and nice. It is one great operation.

    - Larry K.
  • A
    SPOIL 'EM ROTTEN
    unknown
    - Martha k.
  • A
    Massanutten Animal Clinic
    unknown
    - Shelly H.
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Pet Care Providers in Harrisonburg

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