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Fence Company reviews in Harrisonburg

  • D
    Kidwell Fencing and Home Improvements
    DECK FIASCO:

    I hired Kidwell Fencing to do a small deck project at my main home February 2013 and I was pleased with the quality of the work. Based on this experience I hired Kidwell Fencing again to do a larger job at my vacation home. I met with Kidwell Fencing in March 2013 and clearly told the representative that I wanted to replace my wood deck with a composite floor with vinyl railing. The representative took measurements and I picked out the color and materials. The representative also showed me pictures of finished decks with the colors I chose so I could get a good idea of what my deck would look like once finished. I WAS SO DISAPPOINTED IN THE FINISHED PRODUCT. My deck did not look anything like the pictures. There was no top railing and side railing was only attached to the deck flooring with one bolt. The railing was not secure in any way. I live 2 hours away from my vacation home. I made three separate trips to the home when I was told the work was completed and each time the work was not done and the quality was terrible. The railing caps were not glued down and one was completely missing. Part of the vinyl rail was cracked to the point where there was a hole. When I contacted Kidwell there did not seem to be one person that was completely responsible for the job. I talked to multiple people and each time I was not told the truth. The workers did not show up when scheduled. There was poor coordination and execution. After entirely too many back and forth conversations with Kidwell Fencing they completed the work in July 2013. In the end I was only 80% satisfied because the deck railing is stronger but now I have to look at a make shift top railing that still does not look like the pictures.



    FENCE MISTAKES:

    In March 2013 I hired Kidwell Fencing to also tear down my wood fence in the backyard and replace it with a 5-6' vinyl fence. It is really dark in the back yard so I paid $100 each for eight lights on top of the fence. I made it clear to the representative that I need lots of light in the backyard and I do not want to see cords. I want to be able to turn on the light switch in the house and the fence lights will come on. The first red flag was when my neighbor complained so the workers completely stopped and left the site. I was told about the incident a while after the fact. The fence looked really good once the workers came to complete the work. The second big problem was the lights. I clearly ordered electric lights and Kidwell installed solar lights. Once we get this cleared up the electric lights are low voltage and do not give out the amount of light I need. There are also cords. Kidwell Fencing tells me that because these are low voltage lights, they can not connect to the house electricity. I ended up spending a lot of money on lights and not getting what I wanted.



    At the end of the job the fence and deck looks good. I just really did not appreciate the drama from poor coordination and execution. I really wish Kidwell Fencing was up front and honest with me. In the beginning I would have understood if the shape of the deck prevented them from making a top railing look like the pictures. I would have also understood about the lights and made different choices. Finding out at the end of the job what Kidwell Fencing could not do is not the way I like to do business. I will not hire Kidwell Fencing again and I do not recommend them after this experience.
    - Martin O.
  • F
    Stronghold Fence Inc
    They never showed up for the appointment and never called me back at all. When I tried to call them, I heard a message indicating that their voicemail box was full and could not accept any more messages. I must not have been the only one having issues with their service.
    - JOSEPH W.
  • A
    P Saylor Fence Co
    It was a great experience. Their quote was extremely reasonable (one quote was three times as expensive) and they were prompt, professional and very responsive. Paul and Risa make a great team and they were an absolute pleasure to deal with. They even repaired another section of our fence and hauled away all of the destroyed fencing for us, and they did their work efficiently and in a very timely manner. I would highly recommend contacting P Saylor Fence Co. if you want your job done right and promptly at a great price!
    - JOSEPH W.
  • A
    DUTCH WAY LLC
    Claude Led a remarkable team, quality was amazing, perfection!
    - Robert K.
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Fence Companies in Harrisonburg

Companies below are listed in alphabetical order.

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