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Appliance Repair reviews in Hardy

  • F
    ATLANTIC APPLIANCE SVC
    First visit, we were told the unit had to be descaled. We had already descaled it, but he did it again using another of our descaling tablets. He charged us approximately $100 and left. When we tried to use the unit, it did not heat properly, so we called for service again. This time, the serviceman told us he had to contact Miele because he needed some computetized information that could help him determine the problem. He left saying he would call us back once he contacted Miele. He never called. We called twice before we got him to come back. Once he came, he told us we would probably need a new steam generator. He unplugged our machine and took it with him. When he returned with the machine, He said he souldered a diode and replaced the cord. He did not say he replaced the steam generator. He said the cord had been plugged into a 110v outlet. The machine required a 220v outlet. Apparently, the electrician who originally worked on our new house put in a 110v outlet. When he tried to connect the steam oven, he removed the plug from the end of the cord and replaced it with a 110v plug. Terrible thing for the electrician to do, but since our unit wasn't heating to capacity we believe the outlet/plug should have been the very first thing the serviceman should have checked. He then presented us with a bill for over $800. We will never use this service again. According to him, we have approximately $50,000.00 worth of high end appliances in our home. In the future if we need a repairman, we will drive our appliances to the miele-approved appliance repairman in Richmond if we have to.
    - Tim and Patti V.
  • F
    Chuck's Appliance Service
    Spoke to a woman who answered the business phone number. I explained that Sears had failed to show up at a service call that we had waited 4 weeks for and, and that I was desperate to have my fridge repaired. Then set up appointment for 7/22 at 2 pm at my home. They were a no show and no call. I called several times to find out if they were coming or why they did not show, but only got an answering machine. I waited several days for this appointment and then my husband stayed home to wait for the repairman. The customer's time is also valuable, and I think the way we were treated was terrible. Would never consider using this business.
    - Jennifer K.
  • A
    ATLANTIC APPLIANCE SVC
    These guys are great, I have used them for repairs to my dishwasher, my dryer, and my fridge - always prompt and knowledgeable. They had the fridge fixed same day and we have been good to go since - would definitely use them again!
    - Kristina W.
  • F
    Appliance Repair Svc
    I called for information and to set up an appointment to have my washing machine fixed. I had a very lengthy and nice conversation with the person who answered the phone (Bonnie?), who was going to talk with a technician and call me back first thing the following morning to see if someone could come out that day (they were going on vacation the following week, so my date of 8/2 is approximate; it could have been the week prior). I never got a call back, no further contact at all. I was very impressed with the approximate price she gave and her friendliness, but the lack of followup has me going elsewhere for service.
    - Lisa T.
  • A
    PROUD MAINTENANCE
    unknown
    - william k.
  • A
    Appliance Repair Svc
    The company was excellent. They got the work done in a timely manner and were very prompt. They were very thorough and made sure everything was working correctly.
    - Debi H.
  • A
    ATLANTIC APPLIANCE SVC
    unknown
    - Lisa T.
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Appliance Repair Services in Hardy

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