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Explore Our Solution Center for Helpful Sunroom And Patio Builder Articles

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Sunrooms And Patio reviews in Hampton

  • F
    I do not recommend H W Enterprises, Stacey Berland (owner) or Tommie Franklin (superintendent) to build, design, renovate or work on any type of construction project. They are not trustworthy, nor competent. They do not stay on site when work is being done. They often don't show up at all. She supervises work after it is done, resulting in rework. She contracts to install mini-splits, but actually gives the customer PTACs instead. We are 2 disabled Veterans, with 50 years of service between us. We hired HWE to do a major renovation. 1400 sq ft addition, 1 new bath, 2 remodeled baths, 12 new windows and driveway work. The job was so my recently widowed mother could come live with us. It was to be a 30 day job. On day 46, with about 40% of the work completed, she quit. We found out only when the trades & suppliers started calling us. She has received 73% of the job's cost. We will have to take her to court in order to recover the thousands of dollars she stole from us. Her erratic behavior is unnerving. Use someone - anyone - else. You have been warned...
    - Jerri S.
  • A
    Titan Contracting LLC
    REALLY well! :) We trusted them enough to leave them to do the work while we were not home! This is how much we trust Erik and his staff. We have never before felt that way. Erik feels like part of the family in a lot of ways. He cares that his customers are happy and satisfied and if they aren't he will work hard to make sure they are. We will use him again on a home we are thinking of purchasing in Burg. There are a TON of contractors out there. Very few we have found that are this good, this well priced and this dependable. HIRE THEM!
    - NIna D.
  • A
    Total Home Improvements
    After having a good experience with THI on my exterior work five years ago, I've always gone back to them to have other projects done. My experience with this company has been very positive. 

    The employees of THI are very courteous and professional.  They come on time and with a positive attitude.  The project managers that I worked with (I had the same person for two of my jobs and a different person for this latest huge remodel) were very knowledgeable of every aspect of the job.  They both did a good job scheduling all of the trades workers and keeping everything moving forward.  They both communicated very well with me and I always knew exactly who was coming, what they were coming to do, and when they would be there.  Did everything go exactly on schedule - well no.  I added several changes to the job, including gutting and redoing another bathroom at the last minute.  So we had to adjust time frames and expectations.  When we had a delay in the cabinet installation, due to my decision to rip out old plaster and replace with new drywall, Greg, the project manager worked swiftly and deliberately to catch us back up so we could finish as projected.  

    THI uses good sub contractors.  The floor, tile, electrical, and plumbing guys rocked.  They use small companies so there isn't a crew coming into your home.  The tile installer works alone.  The electrical company has two employees so the same two come every time and get to know your home electrical system well.  Same with the plumbers and floor installers.  I like that about THI.  Sure it isn't as fast sometimes as if a crew is sent in, but these trades people were truly professional, treating my house like their own.  I believe they did a better job than a bigger company would, and had more pride in their work.  To be honest, the owner of the dry wall company they used for my job was a bit rude, but Total Home Improvements quickly remedied that issue once I let them know.  All of the other sub-contractors were so very nice and professional and respectful.  I feel very fortunate to have met these fine craftsmen.

    My experience with the sales representatives has also been very positive.  I used the same sales rep for two of my projects and he partnered with another sales rep on the major interior renovation they just finished.  They worked with me on the design and we made adjustments along the way.  

    I do not have any experience with the painters, however.  i have a painter that I have used for years (also works alone) so I opted to have him do the painting for my job.  

    Anyway, I am happy with all the choices I made throughout this renovation and with the work that Total Home Improvements did themselves or had done to make this reno happen.  It was complicated, removing walls and installing engineered beams, etc.  I worked at home throughout the whole reno, so I basically set up in one room.   My advice to anyone considering a renovation is to be very clear in what you want to have done and be very specific in your contract and understand the allowances, etc. in your contract and make adjustments if you need to. I marked mine up on a word document so I could be absolutely sure we were on the same page.  It took several revisions before we finalized the contract.   Also be realistic with your expectations and understand that there will be puts and takes along the way.  Material gets delayed; you make a change and things have to be redone.  Be patient and keep in constant contact with your project manager.  Understand that these people are human too.  The project manager may have a dozen jobs at any given time.  

    My tape measure broke the other day so I guess their work is done!  But if I have any other home improvements I have Total Home Improvements on my speed dial.  Seriously, it got frustrating at times - it was a 6 month major renovation after all.  But any frustration on my part was situational and the project manager was experiencing the same frustration.  Together we worked through any issues or decisions as they arose.  

    After the job was complete i'd say it was done pretty close to perfectly.  I have an old house and there's only so much you can do with an old house.  In my opinion Total Home Improvements did as much as could be done to maximize the footprint of my house, updating it from its 1970's look while maintaining the character of the home.

    Thanks for reading my review.  I wish you luck in your home projects.
    - Anna J.
  • A
    Residential Essentials by Gary Miller
    From the very beginning Gary listened closely to what we were looking for in this bathroom re-model. He made excellent suggestions when we were unsure aesthetically where to go as well as what practically works and doesn?t. But he did not impose his ideas on ours. We could tell he thought things out very thoroughly and would not waste time or resources. Gary can make most anything work if the homeowner is willing to pursue it. Our 1911 house indeed needed much work.

    Our first floor bathroom had to be stripped to the studs, ripping out all wiring and plumbing, ceiling, walls and floor. Even the wiring down to the circuit breakers in the basement. We literally re-started from scratch, creating a new smaller bathroom and a beautiful, very functional hallway closet. What makes the bathroom most dazzling is the hand tile job Gary did, artistically placing each small tile on the walls and in the shower stall. It is unique and truly a work of art. While everything is new and beautiful, it retains an old house charm, even an antique feel to it. My wife choose all the fixtures, tile colors, curtains, and lighting and Gary listened very closely to what she wanted and put it together, again and literally, like artwork.

    Unlike other contractors we have used for another bathroom job, he did not cut corners or surprise us with "add ons?. He clearly explained everything he thought needed to be done and gave us options and choices. We feel like we not only got top quality craftsmanship in style but the ?bones? of the job, what?s underneath what you see, is very well done, too. 

    Another important factor for us was trust. Gary was very forthcoming and proved himself completely reliable. His helper, Kyle, worked very hard and they got the job done in a most timely manner.

    I cannot recommend Gary enough. He can do high end, top quality work like for our home, or more affordable work using more affordable materials. He is completely honest and just simply needs to hear from the customer what they want and what they can afford.
    - Allen K.
  • A
    Screen Makers LLC
    My handyman had my old screens rescreened by Screen Makers but didn't tell them that I had cats. These screens were easy for the animals to push out of the tracks due to a too small spline (?). Also, the screens were coming out f the frames at the top. There is a division of opinion regarding whether the cats were climbing the screens and that was the cause.
    When Screen Makers were contacted about my displeasure with the screens (which were less than two years old and had been very expensive, in spite of the fact that new screening was put into the old frames), Gabe came out promptly, gave me a very good estimate for totally new screens (especially compared to what the handyman had charged me) and didn't charge for labor. He said they would be ready in 10 days and would not pull out of the new frames. 
    Gabe arrived to change out the screens exactly when he said he would, worked hard and completed putting up the new screens in several hours (there are more than  a dozen screens on my porch; they are about eight feet tall and several feet wide). He charged exactly the amount of the estimate. Gabe is friendly and professional. All in all, I couldn't have had a better experience (unless I had know about his company and gone directly to him the first time!)
    - Barbara J A.
  • A
    Total Home Improvements
    Overall it went great!
    We obtained several estimates for our projects.  THI gave us the BEST estimate and they made us feel as if we were their top priority project.  They were so patient with us, showing us prior projects that they had completed, taking us places to pick out our granite, and bringing us over SEVERAL cabinet doors different color and styles.  It took us (me) forever to decide. We (I) must have changed our mind at least a dozen times and they were not only patient but gave us the pros and cons on each choice. 
    We encountered a problem with the floor and the owner took time himself to crawl under our house, go up in the attic and spend over 2 hours at our house trying to give us the best advise. 
    Joe was our project officer for the patio and Barry was our project officer for the Kitchen. I would have questions that I could not lay to rest and would text Barry on a Saturday or maybe even a Sunday and he pantiently and promtly would reply back.  He was professional, and kind.  He tried to always make me happy even if it meant to change a wine wrack to shelves, or an 18 inch light to a 24 inch light, or the light over the sink. 
    Their electrician Ricardo did superb work.  Their tile layer, Wilson was accomodating and did flawless tile work.  Their painter Kenny did such a great job that we hired him to paint the rest of our celings. My husband and I have never seen a better painter, a little expensive but high quality/perfect results.  
    Their project coordinator, Carol, become part of our daily contacts.  She devoted countless hours to our project to ensure it went smooth, all our needs were met and everyone on the team did their part. She was the core of the project; an  amazing woman!
    We feel we have made  life long friends who will help us with any home project we may have in the future.  We don't have to worry about them taking advantage of our money.  My husband and I would HIGHLY recommend this company, it's a family owned business that treats their customer as their own family.  Thank you THI team!
    - Elizabeth C.
  • F
    Case Handyman & Remodeling
    It was one of the worst experiences I've ever had.  My wife and I were looking for "a turnkey" operation to build a downstairs bedroom/living space and to upgrade/remodel other portions of our home.  We wanted a firm that would work with us through design to completion.  We understood that we would pay more for this service but wanted someone to oversee the entire effort.  We selected Case Remodeling based on advertising and some references. Case convinced us that they had adequate "in house" resources and used few if/any subcontractors.  My wife communicated with the designer and described what we wanted.   We clearly articulated that we wanted good craftsmanship and quality products.  It started out well. Based on the initial work, I made what proved to be a bad decision.  I negotiated costs and decided to pre-pay a large portion of the work based on discounts.  It quickly went "downhill" from there.  Soon some of the better craftsmen were replaced by less qualified personnel; shoddy materials were selected for the work; there were delays toward completing scheduled work.  I met frequently with the owner and senior managers expressing our dissatisfaction with their work.  Promises were met but few kept.  There were a number of problems with subcontractors who told us privately that they were not been paid.  Several stopped work until payments were sorted out.  My complaints were not addressed; I appealed telephonically and in writing to Case Headquarters expressing my disgust; they essentially did nothing to rectify the situation.  We had lots of work that had to be redone.  I paid for an independent review of the work that I documented and provided to Case but they quibbled over the smallest items and only corrected a few things.  In the end, we just decided to "cut our losses" and cease working with them.  My wife had health issues and it was really troubling her.  I have had to redo much of what they did.  The bedroom addition was poorly engineered and I had to hire a new HVAC contractor to add ducts and other features to improved circulation.  My patio has been redone several times as the proper subflooring was not done.  I paid independently to have the hardwood floors redone.  I still have problems with the plumbing due to design features.  Just last week we learned that electrical outlets were improperly installed with resultant electrical issues.  Some cabinets that were supposed to be hardwood turned out to be press board.  It turned out that the owner of Case Remodeling also had a separate painting company.  That was not clear when we started the engagement but added confusion later.
    firmsFor a long time, I wrestled with how to deal with this horrible engagement.  Repeated calls to local management and the franchise owner proved fruitless.  I consulted with attorneys, contemplated legal action but just decided to move on to spare my wife the agony and delays associated with seeking redress.  We also wanted to enjoy our home.  I thought about publicizing my story to warn others about my experience.  I even purchased (and still own) the web URL: as a place to tell my story.  In the end, I strongly feel that businesses like Case Remodeling should not be in business.  I am the founder and CEO of a company and pride myself on doing reputable work.  So should others.  Lessons learned:
          • --- Do a more thorough job of vetting contractors:  check with agencies, customers, etc.
                      • --- Do not prepay for work.
                      • --- Hand select/review all materials.
                      • --- Demand to see drawings, schematics, etc.
                      • --- Evaluate each segment of work.

    - JACK E.
  • C
    Titan Contracting LLC
    We shall see! I really believe that they want to help at this point. Not sure why it took coming to this to get them but ok. As long as they repair the wall, we will be very happy. Will update!
    - NIna D.
  • A
    Outback Construction
    Great personal service.  Well monitored.  Good foreman.  Great owner.  Would recommend for any advertised work.
    - Daniel Z.
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Sunrooms / Patio Enclosure Builders in Hampton

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