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Appliance Repair reviews in Hampton

  • D
    G H Appliance Repair
    I requested a quote via Angies List over a week ago and have not receive a response as of today. Very disappointed, especially since Angies List rates this company highly. Even a response saying they do not serve my area (Hampton) would have been appreciated.
    - jack l.
  • A
    Way Cool Appliance Repair LLC
    James was amazing, kind, humble, honest, knowledgeable, efficient and professional. From his first phone call to job completion was less than 36 hours even though he needed to order parts. I would hire him again in a heartbeat. I plan to let everyone in our community about the great service I received. Thanks, Way Cool, you really live up to your name!!
    - Jacalyn F.
  • D
    Lerman Appliances
    In mid May, 2018, my sub zero refrigerator door stopped closing tightly. It is an old machine, but had worked perfectly until this point. I immediately consulted Angie's List for an expert in sub zero repairs. Lerman Appliances was listed as being expert in the repairs of my refrigerator. I called the company, explained the problem, and the estimator came out on May 21, 2018 and gave me an estimate for the gasket he said was worn out and needed replacement so that the door would stay tightly closed. An estimate for $404.06 was provided. I agreed to the job. Mr. Lerman and one of his employees came out a couple of days later. However, as Mr. Lerman approached my kitchen, he said, "And you're going to need a new door closer as well." He had never mentioned that to me before, and I thought then, that the door was not going to close tightly when he finished, and I would then be charged again, for the other part and labor. I was correct. The door would not stay closed and Mr. Lerman told me it was because the refrigerator need a door closer AND the floor under my refrigerator had settled and was no longer level, we had to replace the floor! (The matching freezer stands on the same floor and is absolutely level). I paid the invoice I had agreed to, but Mr. Lerman said he could not come back to do any more repairs until the floor under the refrigerator was level. Therefore, I called a company that had remodeled a property of mine. Two men had to move the refrigerator and level it in the existing space. that cost was $450! They showed me that each shelf was absolutely level (using a professional level on each shelf). I called Mr. Lerman, who had agreed to come back and finish the work after the floor was finished. By now, it was August and we were using the top of a hand truck under the handle of the refrigerator to keep the door closed. Nevertheless, it was not absolutely tight and my food had been spoiling for over two months. Mr. Lerman had agreed to come back and finish the job when the floor was level. I told him that I would pay for the many new parts that were needed to keep the door closed, but since he was an expert in sub zero refrigerators and freezers, had given me a definite estimate to fix the refrigerator door (which was paid in full) that I would agree to pay for the parts he had not told me about, but that I was not going to pay for his labor. I felt he had misquoted the job, and knew that just a gasket would not be enough to fix it. I called the office the next day and told the young woman on the phone that I would only pay for the parts - and not for labor - that I would only pay for the actual cost of the parts to Mr. Lerman, but not the "retail" cost. She told me that I would see the invoice from the parts company and that's what I would pay. Mr. Lerman and his installer came out, installed the new parts, but told me that the door would not close tightly until it "wore itself in" which would take a week or two. So, when he left, we still used the hand truck to keep the door closed. After a couple of weeks, it did start to hold more tightly, and finally, began to act like a refrigerator door again. I called the company and told them that it finally seemed to be working, and asked for the invoice for the parts. Instead, Mr. Lerman made his own invoice for the parts, and absolutely refused to show me the one from his wholesale source. I looked online for the cost of the parts listed on the invoice. All of them were cheaper from the online sellers than they were as listed on Mr. Lerman's invoice. I told him I would not pay his invoice but any time he kept his word, and showed me the actual cost of the parts, I would pay him THAT amount at once. He refuses to do so, he has threatened collections, and to come and take "his" parts out of my refrigerator. I was without a fully working refrigerator for four months. Mr. Lerman knew he did not give me an accurate estimate for fixing the refrigerator door when he sent it to me. He knew I would need a door closer and other parts but did not let me decide if I wanted to go ahead with the repairs, or maybe get another estimate. Instead, the job not only cost the original $404.06 I paid him, but $450 to fix the floor that had nothing to do whatsoever with the function of the door staying closed, but now he insists on another $361.35 for parts that do not cost that much. I just want the invoice from the wholesale source to see the price Mr. Lerman paid so I can pay him and move on.
    - AILEEN L.
  • B
    G H Appliance Repair
    Went well and James was very professional! The washer would not drain and spin and the dryer would not heat! I already had the new heating element and washer parts; yet the price was a bit steep or so I thought, but in all honesty, I am not an expert at this stuff, so....
    - Robert C.
  • B
    Way Cool Appliance Repair LLC
    James came and checked dishwasher, told us we needed a new sensor. We were somewhat surprised that James wanted us to pay for everything right then and there. Made us feel somewhat uncomfortable. However, when the Sensor was ordered and we had James back about a week later, everything went fine and our dishwasher is back to normal
    - Ingeborg M.
  • A
    American Appliance Repair
    Went straight to the site by removing front panel from bottom of washer and showed me how to open the catch, clean it and put it back so if it happens again I can do it myself. Costly for the 15 minutes he was there but the knowledge for next time was well worth it. He also advised on future service for other appliance issues. After initial inquiry for quotes he called within 15 minutes and came out right away, on the next business day. Prompt, courteous, and knowledgeable. Will absolutely rehire.
    - Jane C.
  • F
    American Home Shield ��� Home Warranty
    The technician came that they dispatched from Appliance Medic and was very courteous. The problem was that I requested service on Monday and they called on Wednesday, when I asked to be contacted via email, but couldn't get to me until Thursday because they are not from this area and only come here twice a week. At any rate, turns out I had a drainage problem which would require a plumber. The Tech said to wait about 1.5 hours before calling AHS to schedule a plumber. I did and the CS person I spoke to said the ticket was not in the system yet but as soon as it was, they would dispatch a plumber. I advised her that the only company that works on my major home systems was Service Mechanical (one of their service providers) and that she needed to contact them. She said that they might not be available and I told her that they would be, although it might not be for the next day. I also said that I have used them for 14 years and would not allow anyone else to service my major systems and to NOT give the work order to anyone else. OBVIOUSLY she did not listen and when I came home from business today, 14 Apr 17, I had a VM from some other plumbing company about a service ticket for the clog they received from AHS. I did call the company and left a message apologizing for the confusion and I will be calling AHS and this time will be asking to speak to a supervisor. I have had an AHS policy for about 9 years and have NEVER had this problem and if I cannot get the service providers that I want, who are all service providers for AHS, I will be taking my business elsewhere. I feel that Customer Service is not a dying art it's DEAD!!!
    - Virginia M.
  • A
    Coastal Appliance and Kitchen Repair
    Had never dealt with Coastal Appliance before this repair action.  Kurt was courteous, extremely responsive, and very well priced.  Washer was in a rental house.  I gave him the renters phone numbers and Kurt coordinated a response call that very afternoon.  He explained what was wrong to the renter in a polite and professional manner.  Additionally, I have a heat pump fan assembly go bad 5 days ago - - no doubt in my mind who I was going to call.  Coastal Appliance is now my go to repair company.
    - william t.
  • D
    Sears Appliance Repair
    I hate them. I wouldn't use them in future if I didn't have this agreement on treadmill. They didn't show up one time. I had stayed at home all day and they didn't show up. They just didn't show up or call it in. We bought a refrigerator from them too and they delivered the wrong stuff. We had cleaned out our old refrigerator and then they brought the wrong refrigerator. When they brought the right stuff, they didn't have the installation people to set up. So, they brought it and couldn't install it. My wife had to take two days off.
    - KENNETH I.
  • F
    SEAR'S ROEBUCK & CO

    The sears warranty game.  First never buy a Sears stove/washer without a warranty - you'll get plenty of use out of it.  Bought a top of the line Sears top load washing HE machine.  Had trouble after 6 months and called for warranty repair.  This is how the Sears game is played.  A week after you call a tech comes out - not to make a repair - but to diagnosis.  Then another week passes to get parts worth $300 - wrong part. Then another week passes to get parts another $300 dollars worth - wrong part. Finally after 4 weeks they get the right part and make the repair, missing the obvious water leak.  A month later, I a spot a field mouse in a canoe and call for repair.  Another week passes. This time the tech orders $1,000 worth of parts and rebuilds the entire machine.  Now if you have the type of household where you can go 6 weeks without your appliance get the warranty - I used my back up LG washer when the Kenmore died so no great loss. Now the Sears is the backup.  This has also happened with a Kenmore electric range which took 6 weeks to determine the lower element had died - something I told the technician on the first visit (and even had the part); she replaced the computer three times. 


    - Theodore D.
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Appliance Repair Services in Hampton

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