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Landscaping reviews in Great Falls

  • A
    Very well, I couldn't be happier. They were very thorough and made sure the year was cleaned up nicely. They had some very complicated branches that were very high above our fence and they flawlessly cut it down without damage to anything.
    - James R.
  • A
    We enjoyed working with HEMAX from the very first phone call to the final walkthrough. Henry, Max, and their team were a dream to work with. We first called Henry to get a quote and he came out on time and listened and provided input on what our backyard could handle. He sent us multiple designs that we tweaked a few times and then provided a final estimate that was about 25% lower than anyone else we met with. We'd decided on over 500sq ft of paver patio with a fairly complex stair design to keep our grill plus a lot of rounded cuts. The quote was still so reasonable. We also added on a 30' swale with some regrading of our backyard because it held water due to low spots. After choosing all the stone colors and finalizing the design we paid our deposit and anxiously waited to get started. This is a place where HEMAX really stands out- it was rainy the week we were supposed to start and they were proactive about contacting us and telling us they'd reschedule our start as soon as possible. I cannot tell you how many companies just wouldn't show and we'd be left guessing. I digress. Once the work started their men were here from basically 8am until 6pm every day working incredibly hard. Each day they cleaned up the site and even tried to put back a section of our fence so our dog wouldn't get out. They were meticulous in their work and the perfectionist in me appreciates that! They were even able to work in some changes we had mid project without missing a step. As they were finishing up they worked on the swale and French drain and were able to finish that up within a couple days. All in, the work took about 10 days- exactly within Henry's original estimate. We've been living with the finished product for a week now and we fall in love with it more and more each day. The attention to detail is unparalleled. Their communication is amazing- Henry would email back within hours of me contacting him, no matter how small my question. Hands down I would (and will!) hire HEMAX in the future.
    - Zack P.
  • F
    Michael Todd came out and evaluated the situation and provided the proposal. I provided 50% down for the deposit and then they automatically set a date for the job. I emailed to see if they can come sooner then the scheduled date. Received no response. The date of the original job passed and no further communication was provided. I wrote 3 additional emails to get follow-ups on when the job might be rescheduled and did not hear anything in early May to mid-May. On June 1, I received an invoice to pay the remaining amount for the job. I looked out my back yard and the broken branches were still there. I called the office, and the woman was apologetic and said they would look into this immediately and Ashley (president and owner) will call me and get this resolved. It's almost another week, and haven't heard from them. I called today to ask for my refund. I explained the situation and Berta who was the original scheduler said she didn't get back to me because she never heard back from Ashley (this is now a month ago). I asked why I was invoiced, and she stated after the scheduled date she invoices the customer unless told otherwise. I asked why she didn't check that the job actually got done and my job never got rescheduled. Very disappointed. Now I'm trying to get my deposit back and she can't tell me when that will be. I used Angie's List to find this provider :(
    - Karen Z.
  • A
    The HES Co. team members are all very professional and courteous. They were on my property from about 7 am to 12:30 pm and John Quierolo and his skilled team of 4 never stopped working the entire time! The two tree cutters (surgeons really) are extremely skilled and safely removed the trees one section at a time. In addition to cutting down two very large, dead trees, the team also did a lot of trimming of other trees and overgrown shrubs. When the HES team were ready to leave, all the sticks blown on my yards from the winds of March and early April were also picked up and removed, the yards raked and the driveway and yards blown clean. I HIGHLY recommend HES Co. for any tree work needed.
    - RUTHANNE G.
  • D
    Steve was workmanlike about his design. He was punctual about meeting and showing his design and implementing his work. His crew was respectful and went about their work efficiently. However, he transplanted two older mature box woods which proceeded to die. I told him about it and expected him to replace them. He said that he only guaranteed the new plantings. He said he would come by and take a look at my dying box woods. He never communicated after that with me, and I presume never came by. At some expense and inconvenience, I replaced the box woods with much smaller box woods that were considerably smaller and less mature than the dying ones. I spoke to a nursery about my dying box woods and they said the plants probably went into shock and should have never been transplanted. I am disappointed in Steve's follow-up. I wonder if he would insure the other plants, but fortunately they are still alive except for one which looks doubtful.
    - jeanne l.
  • A
    We could not have been more pleased with the final output. Rob (lou's brother) and his team did an excellent job. They were very professional. They even agreed to add few plants on our request without changing the original price. They really showed a very customer service oriented mind set. My wife and I are very pleased with their work and agreed to call them back for our yearly maintenance. I will strongly recommend them.
    - Sanjay S.
  • A
    Couldn't have been better. Scheduled work so that ground was dry (truck had to drive into common property), and they arrived when they said they would. Expertly removed the dead ash trees that were threatening a homeowner's house, and their clean-up made it appear no one had been there. Great communication, friendly and professional crew.
    - Steve L.
  • A
    Fantastic. They were right on time, worked me into their schedule at a time that worked perfectly for me and they did excellent work. They checked with me if they had questions and promptly addressed everything-wonderful!
    - DEBRA V.
  • A
    They did a good job and were responsive to our detailed requests. The company is all about customer satisfaction, which goes a long way. Still waiting for the supervisor to drop by and rectify a small matter, but I am confident we will see him/her soon.
    - Donna A.
  • A
    Excellent - Lou and Rob were very easy to work with, hard working and finished the job on time after working for 3 days straight - always willing to listen to our ideas and accomodate our requests. When we were going on vacation after the work, they watered our sod beds to make sure they got enough water. Would recommend them to everyone!
    - Sanjit G.
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Landscaping Companies in Great Falls

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