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Find Top-Rated Great Falls Home Security Companies

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Home Security System reviews in Great Falls

  • C
    There's a great Angie's List package for FrontPoint, but the package had a different number/combination of sensors than what I needed. I needed more door/window sensors, and I didn't need any motion or the key FOB. When I called FrontPoint, Dave (the salesperson) stated that that wasn't a problem, and that FrontPoint would give me what I needed for the Angie's List package price. He said it was possible that I would need to pay a small additional amount (because I needed a lot of door/window sensors), but that it would be "no more than $40 or something low like that." I told him that I would purchase the Angie's List package, and we scheduled a call for later in the week to finalize everything. I purchased the package. When the time came for our scheduled call, Dave didn't call back. Instead, one of his colleagues called a few hours later, and said that Dave was wrong about customizing my sensors for the Angie's List package. He said the Angie's List package is what it is, and the company couldn't honor what Dave told me over the phone. He offered to give me a different deal, but it was nowhere near as good as what Dave had promised. I told him that I thought this was unprofessional of the company not to live up to what their sales employee committed to (which they could verify, as I'm sure our call was recorded). Luckily, Angie's List refunded my money fully, so thank you, Angie's List! I ended up going with 1st Security, whom I had initially contacted before purchasing the FrontPoint deal. Jeremy came out to my house to explain 1st Security's system (co-branded system with alarm.com), and gave me an amazingly good deal with the best pricing possible. The thing that amazed me was that 1st Security's pricing (both upfront equipment cost and the monthly monitoring charge, with full access to smart phone system) was LESS than FrontPoint option that Dave's colleague offered me. Yes--it was less than FrontPoint, even though 1st Security's pricing includes FULL installation by a professional (Larry, who was amazing--spent hours at my house making sure everything was right and teaching my husband and me how to use the system). Even more amazingly, 1st Security's monthly rate (again, less than FrontPoint) includes service, meaning that there is NO house-call charge, the way there was with my previous alarm company. If anything breaks, etc., they will come out and fix/replace it! Jeremy and Larry were both awesome--helpful, courteous, professional, prompt, etc. I highly HIGHLY recommend them and 1st Security. If you're thinking of going with FrontPoint to save money, don't bother--call 1st Security.
    - Angie K.
  • A
    Jeremy came out to my house to explain 1st Security's system (co-branded system with alarm.com), and gave me an amazingly good deal with the best pricing possible. The thing that amazed me was that 1st Security's pricing (both upfront equipment cost and the monthly monitoring charge, with full access to smart phone system) was LESS than the do-it-yourself options like FrontPoint. Yes--it was less than FrontPoint, even though 1st Security's pricing includes FULL installation by a professional (Larry, who was amazing--spent hours at my house making sure everything was right and teaching my husband and me how to use the system). Even more amazingly, 1st Security's monthly rate (again, less than FrontPoint) includes service, meaning that there is NO house-call charge, the way there was with my previous alarm company. If anything breaks, etc., they will come out and fix/replace it! Jeremy and Larry were both awesome--helpful, courteous, professional, prompt, etc. I highly HIGHLY recommend them and 1st Security. If you're thinking of going with a DIY alarm company to save money, don't bother--call 1st Security. They will also match other companies' prices!
    - Angie K.
  • A
    Instillation was as simple as peal and stick the sensors then call the number provided to activate the system. I ordered two wrong sensors but a quick call to tech support and new ones were sent out.

    - Patricia B.
  • F
    ADT failed to migrate our alarm service from a previous residence to our new home despite providing reassurances to the contrary, they could not figure out how to reactivate an ADT alarm system in the new home despite having ADT equipment in place, and they have continuously billed us for serve at two properties despite repeated attempts to cancel the service at a home we sold earlier this year.
    Additionally -- and this is important if you are considering an alarm system from ADT -- their sales representative explicitly told us that we needed to upgrade our alarm system indicating that the previously installed ADT system was not compatible with their new technology and hardware. This was simply untrue and the selling tactic of the salesperson was dishonest and misleading. Their customer service is simply not up to par with their technology (which is fine by my standards).
    - Scott M.
  • A
    After three months of service, I am very satisfied with this provider and had recommended it to my friends.  Really like the fact that I can use my iPhone app to arm and disarm the system - I was able to monitor the system while we were traveling out of the country.
    I also like the fact that the devices are not connected to any phone line or wifi network - that make me feel safer.  We had one false alarm so far - my daughter forgot to disarm the system - and the police arrived in about 5 minutes.  We are happy customers!
    - YING H.
  • A
    We have called them to change the different things in the package.  They were very helpful.  They were very friendly.  They provide very quick customer service.  If we had any question and called, they would arrange for someone to call us right away.  They had a very knowledgeable staff to help us.
    - Batul A.
  • B
    One thing I do not like particularly is that they bill your credit card. I have been thinking of looking for another monitoring service. I was not happy with the installation, I had to call them back and rework a couple of things because they had literally strung some wires across the ceiling in our room downstairs. One of the sensors was not installed correctly and periodically set up false alarms and we had the police come twice because of that. They are usually trying to upsell many things. I came across a price-increase in the monitoring service which I feel was totally uncalled for.
    - Steve M.
  • A
    Went perfectly from start to finish.  We evaluated multiple vendors, and were thoroughly impressed with Vintage.  The price combined with the professional installation was terrific.  They were able to identify in less than 10 minutes how to wire from one end of my house to another, in the finished basement, with only 1 small hole in the ceiling that was about 2" wide.  Incredible.  Their system also includes iPhone apps for managing and reporting on the system while out of the house which was a big plus for us to help manage our busy lives and our kids' entry to and from the house.

    Would definitely use again!
    - Christopher M.
  • D
    Opted for professionally installed service, instead of having to do it yourself.
    - Radha I.
  • A
    Communication and customer service responsiveness and availability are superior to the industry standard.
    - Hamid I.
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Home Security Companies in Great Falls

Companies below are listed in alphabetical order.

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