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Fence Company reviews in Gloucester

  • D
    HERCULES FENCE
    These comments apply to the Peninsula Office of Hercules Fence, 1807 Geo. Washington Memorial Hwy, York County VA.
    Company hired subcontractors out of Washington DC, who came down and hurriedly installed the fence in one day.
    First thing we noticed was the gates were sagging, some panels were installed with the screws on the inside, some on the outside and one pedestrian gate was installed opening to the wrong side so you had to step into a flower bed to exit the yard. We notified the company and the subcontractors came back out. We told them to fix the gates but that if that was all that was wrong there was no need to remove the cemented posts to reverse the panels so the screws were on the same side.
    Within a few days the gates began to sag again and we called the company. We asked for a representative of the company to come out and see if the quality of workmanship was up to their standards. When the men came out that were employees of the company, (not subcontractors) they told us there were several issues with the fence. The site lines were not correct which required pulling up posts and reinstalling. When they pulled up the stakes they found that the posts had been cemented in but the cement had not been watered in. They basically reinstalled the whole fence. Shortly after the subcontractors had installed our fence, our pond pump stopped working and my husband hooked it up to an extension cord until he had a chance to trouble shoot the problem. After the fence was completely redone, we lost electricity in our house. We called Dominion Virginia Power and when they came out they traced the problem to the fence. They dug up the yard directly under one of the fence posts and discovered the electric line to the pond pump had been completely severed and the large electrical cable coming into the house had been scraped on both sides. The Dom Va Power representative said it took a while for the cable to corrode enough to cut off the electricity to the house.
    Prior to beginning the work on the fence, the company called Miss Utility and the utilities were marked.
    The issue with the electric remains unresolved because we aren't sure whether Dom. Va Power will attempt to collect from us for the work done to repair the electric.
    Several times the workers showed up at the house unannounced. They indicated the and quot;office was supposed to calland quot;.
    The price was good, the fence seems to be good quality, the salesperson was pleasant, the workers who came out to fix the problem did a good job and were friendly and the company did resolve the problem, however, I am not sure I would want to hire them again, and if I did, I would insist that no subcontractors be used.
    - Beverly R.
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Fence Companies in Gloucester

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