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Home Remodeling reviews in Gloucester Point

  • F
    CASE DESIGN/REMODELING INC
    They told us the job would take 3 weeks from beginning to end and that was giving themselves room so if it didn't take that long they looked even better. They came the Friday before the Monday that the work was to start and went over all the measurements and the plans with their team. It was specified that when they took out our cabinet the cabinets would be hung in our garage everyone said that was not a problem. Later they told us that was a favor and NOT IN OUR CONTRACT. Next, the foreman went into the kitchen and tried to take up the linoleum and it was so hard, he started making phone calls asking for help and claiming it would be delayed. They had little tiny tools and it took them 3 days but they had allotted themselves a week. We were ahead of schedule. They told me the tile guy wouldn't be able to come on Thursday, he would have to come on Monday. The tile guy didn't come until Tuesday the next week. Once the tile guy came, they asked me where the island was to go because the cabinets weren't in I was shocked when we were waiting on cabinets after being told the job wasn't going to begin until our cabinets were in. They began the installation of the cabinets in week 3. In the meanwhile the foreman went on vacation! They talked me into putting wheels on the island, so then they charged me extra for the wheels, and any designs diamond shaped tiles made into the floor and that was 2500.00 change order. Then the change order allowed them more time but we still didn't have materials in and were waiting. People left early for lack of materials to work. They botched my carpet, mismeasured everything. Stuff were spread all over the house-I had no kitchen sink and no way to access my washer and dryer it became miserable. So I moved to a condo in the 4th week. When the cabinets came in, they were the wrong size because they didn't add the depth of the countertops. They told me my options were to cut my crown molding from 4 in to 2 in or they could cut my upper cabinets 2 inches off the bottom or they could realign the cabinets resulting in too low. I asked them to send the cabinets back and they said, "NO." They brought me some 2" crown molding to choose from and told me they would put the other molding up in my living room. Even though its been 5 weeks, my appliances are still not in and they tell me they can't put in the appliances until the countertops are in. They won't be in until next week. I have to go out of town and can't change those plans. There is no way they will be done. I have even done some of the work myself, such as take down the wallpaper. The foreman promised it would be my "dream come true" and instead its a nightmare! Not only is the work bad, they have lost their temper with both of us. Uncaring, disrespectful, domineering, and patronizing. I told them I wanted them out by next week, they are waiting on materials. I want them to do the job and leave! I would never use them again or recommend them.
    - SAMANTHA C.
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Home Remodeling Contractors in Gloucester Point

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