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Well & Water Pump Repair reviews in Glen Allen

  • A
    Great! Israel, the technician, was very professional and courteous and explained everything that he did. Plus he gave prompt and expert first aid to a young lady involved in an automobile accident in front of our house. I wouldn't hesitate to recommend this company to anyone who wants quality work done by fine employees who are willing to go above and beyond the call of duty.
    - Terry M.
  • A
    Curtis Drilling Inc
    After calling around I found Curtis and they did a fantastic job. Clay has been one of my favorite people to work w/ and he had me back up & running w/in a few hours. I'd highly recommend them. Thanks!
    - Justin H.
  • A
    Green Air Inc
    The first call went well, and subsequent call a few days later went even better, they were able to replace the motor for the heat pump with parts available on the truck. Matt took the time to review my digital thermostat with me we programmed I together . I am so impressed with the quality and responsiveness of this company. I had to call during evening hours and it was easy to talk with the technician on call. I can't say enough good things about the quality and integrity of this company, they truly listened when we had an emergency and their responsiveness was world class!
    - Beth L.
  • A
    Ended up in a tough spot w/ a blown well pump... Nancy was very understanding in helpful getting Clay & Brandon out as soon as she could, which given the holiday weekend was hugely important.  
    The team diagnosed the issue quickly and had me back up and running in just over an hour.  
    Fair price, excellent service & a quick turn around equals straight A's from me.  Keep up the good work Matthews Team!  
    - Justin H.
  • A
    Since they have been doing our annual maintenance, we have stopped having any problems.They are very knowledgable and professional. I have had considerable experience with well companies and we have a complicated system. They are very responsive and reliable--worth every penny.
    - Patricia H.
  • A
    Short Pump Heating, Air & Plumbing
    After experiencing the first heat wave of 2015 back in late May it was immediately apparent that our two existing 15 year old air residential conditioner units were on their last legs and needed to be replaced very soon.  We also knew that our original hot water tank and two furnace units were approaching the end of their economic lives.  As a result we were willing to consider replacing some or all of this equipment at the same time for the right "bundled discount" offer.
    After checking out all related reviews on both Angie's list and Consumer Reports websites, as well as consulting with neighbors who had recently replaced their a/c and furnace systems, we starting gathering quotes from several reputable local service providers. The list of equipment air conditioner and furnace manufacturers we considered included American
    Standard, Carrier, Bryant, and Rheem. 
    From beginning to end we could not have been happier with our experience working with the collective Short Pump Heating & Air Team.  Our initial desperate phone call to schedule a home visit was answered promptly by their friendly customer service team.  In less than 24 hours Matt Seay arrived at our home, inspected our systems, and confirmed our assessment that a total system replacement was the most cost effective solution given the age and condition of our existing units.  Matt provided us with extremely competitive bundled and unbundled quotes for two new Carrier 2.5 ton air conditioner units, two Carrier high efficiency gas furnaces, and a Bradford White hot water heater.  Equally important, Matt confirmed that this equipment could be ordered and installed within a week once we made a final decision to proceed.  Matt was extremely professional, polite and responsive as we exchanged numerous follow on phone calls and email messages.  We were very impressed as well when Ryan Lancaster, one of Short Pump?s company owners, promptly visited our home to personally conduct a technical inspection, confirm the correct size of equipment required, and to go over all installation related logistics.
    We ultimately decided to give our business to Short Pump Heating and Air for the following reasons:
    1) their competitive pricing that included a one year preventive maintenance contract
    2) their use of highly respected Carrier brand equipment,
    3) their superior warranty terms,
    4) they are a local firm,
    5) our very positive interactions with Matt and Ryan.  Short Pump H&A's responsiveness really set them apart.
    On day of our scheduled installation the Short Pump team arrived promptly with several vehicles and crews ready to go by 8 am.  Ryan Lancaster was on hand as well to oversee all work.  To a person, every Short Pump team member was extremely courteous and professional.  By early afternoon they had removed all our old equipment, successfully installed our new a/c and furnace units, cleaned everything up and even trained us on how use our new systems.  We couldn?t believe that we were already enjoying a cooler more comfortable home!  This could have easily been 1+ day installation given the extensive scope involved.  The fact that Ryan had two full crews on site to ensure our immediate comfort speaks volumes about his company's client-first perspective. Suffice it to say we were beyond impressed by the outstanding service received throughout our installation experience. 
    In early December we had our first semi-annual preventive maintenance service visit from Short Pump Heating & Air.  Once again we were treated to a very positive customer service experience!
    We would strongly recommend Short Pump  Heating & Air to anyone in need a reliable, high value, and hassle-free solution to their current HVAC problems!!
    - Gregory S.
  • A
    The company was very responsive, showed up when they said they would, no mess or problems. They also checked the air pressure in my well pressure bladder.  Will use them to maintain both my carbon and softer system.   Also good to know they can replace a well pump should it fail.
    - Susan M.
  • A
    Advanced Landscape Solutions
    Except for a small scheduling issue the estimate and job went very smoothly.  Phones were answered promptly in the office and Kenny showed up as scheduled for the estimate.  Since we were anxious to get the job done, he was able to work us into his schedule before Christmas even though the normal lead time was 4-6 weeks.  The only issue is that they showed up without notice to perform the work.  I expected to be notified before they came out so that i could be present.  Despite this small inconvenience, the work was performed to our satisfaction and so far my drainage issues are a thing of the past.  Kenny was most knowledgeable on drainage issues and also provided us with an alternative if the dry wells did not take care of the problem.
    - Ed R.
  • F
    Even after explaining all this to Matthews that they were at fault and did not fix anything and wanted to charge me erroneously and tell me I was wrong when I was right spot on with what was going on, they preferred to leave me with no water and a winter storm coming on this Wednesday.  Keil plumbing is coming here tomorrow to fix all this .  I have nothing but good things to say about them, Woodfin, Dominion and Stemmle I have used over the years.  Things happen for a reason and Matthews>>>> I <<<<<<do not want to do business again with you.  Nor do a couple other people who have had issues in the past as well.  You should be ashamed of yourselves.
    - laura e.
  • A
    This provider actually serviced the well at my daughter's house. She was desperate, in the middle of laundering clothes, and the water shut off. She called Matthews Co, and a serviceman came right away. The adjustment was minor, but worth the service and labor charges to her! Thanks, Angie!
    - Anita C.
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Well Pump Repair Services in Glen Allen

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