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Handmade vintage wool rug from Fine Estates

Oriental Rug Cleaning reviews in Glen Allen

  • B
    The rugs were cleaned, as expected.  They do do a good job of thoroughly cleaning our rugs. The biggest beef is the pricing of rooms that are all but full of furniture. And in the bedroom, that furniture can not be moved. Thus, there is a TON of square footage that I was being quoted/charged for that was not being cleaned.  No matter my discussion about a common sense price. . . . his view was a room is and room is a room. Well, guess it's a good thing we're moving into a house with hardwood floors and area rugs that I can easily clean!
    - John G.
  • A
    Our experience with The Eways family was excellent from start to finish. They were a pleasant surprise following our experience with a larger Persian rug company that included: 1) an inferior cleaning, 2) a significant overestimate of rug value, and 3) a corresponding exorbitant restoration estimate. The other company estimated our rug to be worth over $7,000, and they suggested restoring the rug at a cost of over $2,000. At first sight, Frank Eways Sr. called me to say that the rug was worth $3,500, and it was not worth the added cost to restore the rug. As a certified appraiser with significant experience serving as an expert witness on the value of Persian rugs, I felt confident in Mr. Eways' value assessment. Unlike his competitor, he recommended less expensive repairs, including removing an added fringe and exposing the original fringe, and repairing small holes in the rug. At not additional cost, the Eways company cleaned the rug (which it needed despite the cleaning by the larger company).

    Frank Eways Jr. met me at a convenient location in Charlottesville so that I did not have to drive the additional distance to their store. He was friendly, courteous, and a true professional. He performed the repairs himself, and the quality is outstanding. The fringe looks excellent, and the repairs are indiscernible unles you carefully look at the bottom of the rug.

    Overall, an outstanding experience. I highly recommend the Eways family for Persian rug cleaning and repair.
    - John P.
  • B
    I cannot complain about the outcome for any of the carpet/rugs cleaned.  They all look good and smell fresh.   I understood that the carpet would take at least 24 hours to dry due to the pet urine removal treatment (PURT).   That was not a problem. 

    What I was not prepared for was the cost of the PURT.  When I called to make the appointment, I was told about its availability and was glad to know there was special treatment for the stains & odor my dog had caused.  There was no mention of any additional cost other than the $60 charge for cleaning that one room.  It turns out that the PURT costs $70 per application and that my carpet needed more than one application--in fact, 4+ treatments were used.  A "treatment" involves mixing a commercial powder with one gallon of water which saturates not only the carpet but down through the padding and into the sub flooring in order to take away odor.  That procedure made sense to me.  My major complaint is that disclosure of ChemDry's exclusive PURT cost was not given at the time the appointment was made.  What I thought was going to cost under $100 ended up costing over $500. 

    I was not prepared for such a huge expense.  I also have doubts about the Carpet Protection ($30) and Carpet Sanitizer ($40) that were added into the services given.  There didn't seem to be any option to exclude those charges.

    IF I use ChemDry ever again, I will be more aware of the cost of services offered BEFORE any are provided.

    The head technician left me with two cans of ChemDry Spot Remover and told me about a product called Nature's Miracle ("almost as good as PURT") sold at Petsmart.
    - Virginia J.
  • A
    I love sheets that have been done by the laundry. Their prices are pretty competitive. They came and got the oriental rug and brought it back two weeks later. It is just awesome and the price was awesome. I would recommend them.
    - Cary N.
  • A
    unknown
    - Gordon T.
  • A
    unknown
    - Deborah and Eamon B.
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Rug Cleaners in Glen Allen

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