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Dog Walking reviews in Glen Allen

  • C
    Pet Pleasers Inc
    I unfortunately didn't have the most positive experience with Tracy/Pet Pleasers or with the local dog walker to which I was assigned.
    As a new client requesting service, one must first email Pet Pleasers. I received a (prompt) reply from Tracy informing me that I would be contacted by a local dog walker.
    The local dog walker with whom I was contacted, although a very nice and straight-to-business type of girl, just did not seem to have very good customer service etiquette or a passion for her job.
    I left a voicemail for the dog walker when trying to arrange a meet-and-greet appointment. When the dog walker called me back to arrange a time she did not know my name or ask for me when I answered the phone (we had exchanged email a few times and I left her a voicemail with my name, she just did not seem to remember my name or know who she was talking to). This struck me as a little odd and a little inconsiderate. Oh well, not a super big deal.
    She showed up at my house 10-15 minutes late for our meet-and-greet appointment, and then proceeded to sit outside of my house for another 10-15 minutes, most likely preparing the paperwork for the visit. In her defense I did have to initially cancel and reschedule the appointment (I think this new time was a little less convenient for her), but it would have been nice to know if she was going to be late as I had plans scheduled afterward. Upon entering my house she was very straight-to-business. She greeted my dog, then layed out the paperwork. My dog was very excited and interested in meeting her, but she made little to no effort to give him attention, ignoring him and pushing him away as she worked on the paperwork. Her behavior didn't really give me the impression that she loves dogs or what she does. Not that there is anything wrong with this, just for me personally I prefer to have a dog walker who pays a lot of attention to my dog and spoils him with affection.... but to each their own.
    Shortly after the meet-and-greet and emergency situation came up with my dog because he ate something that gave him diarrhea. He needed to be walked every 3 hours or else he would have an accident in the house. I had no friends who were able to help out during the work day, so in a pinch I called the dog walker around 6pm and left a voicemail, apologizing about the short notice, and asking if there was any way she could fit my dog in for a walk between 11am and 1pm the next day. I didn't receive a response from the dog walker until 2 pm the next day, past the time that I needed her help. Hoping that she would get back to me before noon I didn't make other arrangements, and my poor dog had three accidents in the house that I came home to.
    To be honest, the situation with the girl above did not really bother me all that much. I am accepting of different personalities and different styles, and although a very nice girl, she just want the type of person that I was looking for to walk my dog. What frustrated me more was Tracy's response to my request for another dog walker--
    After this situation I emailed Tracy at Pet Pleasers politely asking for a different dog walker. I did not want to throw this girl under the bus, I simply just wanted a different dog walker who was more punctual with returning phone calls and appeared to like dogs more. Without asking about the situation, Tracy first replied back in a somewhat defensive manner. She then asked for more details about the type of person that I was looking for and said she would see what she could do. When I provided her with the information, she never replied back to me. This was the 3rd strike for me in regard to poor communication.
    Another thing that kind-of rubbed me the wrong with Pet Pleasers is that a portion of each dog walkers profits go to the Pet Pleasers company, so tipping is an option. I didn't like the feeling or pressure to have to pay an additional 'tip' to my dog walker... I would prefer this to be built into the service cost.
    Overall, Pet Pleasers seems to be a pretty organized and well-run company. I have friends that have used this company and it works for them. I just didn't have the best customer service experience... I didn't feel like my business or my dogs happiness was the main priority. At the end of the day I personally chose to work with another local service.

    - Heather Z.
  • A
    Dog Duty
    Sheila Roane (or one of her crew) has been providing these services for us for years, holidays, need to get to work early or stay late, short-notice, whatever - one of them is always available.  We trust them with our home and our pets and they've never let us down.
    - Edward S.
  • A
    Pet Pleasers Inc
    My little chihuaha is very skittish around strangers, but the person who comes to our house is fantastic and my dog warmed up to her right away. She is extremely flexible, my dog loves her and she obviously loves what she does. I would definitely recommend this service.
    - ALICIA C.
  • A
    Pet Pleasers Inc
    very good. when i got home she had left me a note of how my dog did. my dog seemed very happy when i got home
    - Bonnie R.
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Dog Walkers in Glen Allen

Companies below are listed in alphabetical order.

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  • Love My K9

    8177 Hughes Rd
    Mechanicsville, Virginia