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Home Health Care reviews in Glade Spring

  • A
    Rock Of Ages Home Care Assistance

    UPDATE 6/10/15 while things started out great (see original rating below), they went down hill quick.  They couldn't do invoicing correctly to work with insurance, I ended up doing it for them.  They couldn't find reliable personnel that could either cook, knew how to actually be a caregiver as mom got sicker or show up on time, if at all.  We went through at least 6 people in a 4 month period!  They don't match your needs to personnel, just get warm bodies.  And worse that staffer named Teresa actually didn't show up half the time and then quit with no notice and was still on staff with them when we fired them on June 1st!!  Additionally when checking on their personnel with the sheriff's office I was told to not let one of the ladies in the house due to some prior "issues" the sheriff's office had with her.  So Rock of Ages is not vetting their personnel or doing a thorough background check on them.   I would have loved to added to the good reference we gave them within the first month of using them but don't want anyone else to have these issues we had and still trying to take care of a very sick family member, it was beyond stressful.  While Pam and Heather are very nice I can't recommend this company.

    2/20/15 We have used them about a month now and things are good.  We have a morning caregiver from 8-12 and an evening caregiver from 4-7 that is pretty much 7 days a week. The strange hours didn't phase Pam and Heather, they found us three great people that come in and help with moms exercises, ensuring she takes her meds, general daily activities that mom wants to try and pushing her to get stronger and stay mobile.  They clean the house, cook (that was very important to my parents), laundry and if mom has a "spell" they are there to help out and make sure she doesn't hurt. 

    They have given us all peace of mind and are so caring, friendly and understanding to our needs, its great to have them as part of our family. And they truly have become part of our family.

    The only issue I've had is paying in advanced but I can totally understand that concept for a business like this and its just something WE need to adapt to and get into a routine.  We LOVE these ladies and can't say enough about how awesome they are.  They are truly a blessing for us and I would highly recommend Rock of Ages Home Care Associates to everyone!! 

    - Jama M.
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Home Health Care Providers in Glade Spring

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