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Hospital Care reviews in Gainesville

  • D
    This was the second time we had a baby delivered at Novant Prince William Medical Center (formally Prince William Hospital). Our experiences were night and day, as the first delivery was excellent. The second time, the service and treatment was horrible.
    We went to Novant Prince William Hospital for the planned delivery of our baby via cesarean section. The operation and/or delivery of baby went excellent, all of the doctors, nurses and staff were awesome. The immediate post operative care by the nurses was superior and effective. As far as that portion of our experience they were excellent.
    However, once we were transferred to the Birthing Center (Maternity Ward), our experience changed dramatically. On the positive side, the baby did receive proper and attentive care. However, the treatment of the mother was absolutely sub-standard, especially considering she just had a cesarean section. Specifically, the mother did not receive proper pain management for 24 hours after her surgery. Obviously, this resulted in extreme pain and discomfort for the mother. The doctor had ordered specific pain medication, which two different shifts of nurses failed to read, follow the orders, or administer said medication. Various items (i.e. heating pad) were asked for and never brought. Once we spoke with the treating doctor the next day, numerous nurse supervisors spoke with us about the errors and attempted to remedy the problem. To the supervisors credit, they were very professional, friendly, and apologetic. Additionally, attitudes from some of the nursing staff were less then friendly and probably contributed to the lack of attentiveness and communication. It is very easy to see which nurses are just going through the motions of their jobs and which ones legitimately care. The mother and child must be treated as a whole to effectively complete treatment.
    We spoke with two lactation consultants. Both were very responsive in coming to our room. One was very personable, relaxed, and generally helpful. However, the other consultant lacked interpersonal skills, and made comments which felt like she was passing judgment about the choices we were making.
    Overall, we would not have another baby nor recommend Novant Prince William Medical Center for birthing needs, as there are numerous other hospitals in the area.
    - Steven S.
  • A
    They're all very caring. They're kind of restricted with doctors to operate if you will. There's an association with my doctor at the hospital. Everybody seems to be very concerned of my health and they took very good care of me.
    - Basil A.
  • A
    - Gloria M.
  • A
    - Gloria M.
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Hospitals in Gainesville

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  • Eye Center

    15005 Shady Grove Rd Ste 100
    Rockville, MD