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House Cleaning reviews in Front Royal

  • F
    A&B Home Services LLC
    I spoke with Brandy Monday, Nov. 19th and we made arrangements for her to clean my house at 4pm Tuesday evening (Nov. 20th). She called me around 3:45pm on Tuesday and said she was on her way but was running a little late and she would be here around 4:15pm. I told her no problem but I needed to go out and pick up some food but I would wait for her to arrrive before I left. I waited until 4:45pm and then I called her to see when she would be here. She did not answer so I left a voicemail message. She never did show up at my house and II never received a return phone call. I have had 5 surgeries this year and I am not able to clean my house. My entire family is coming for Thanksgiving and I will be very embarrassed for them to see my house so dirty. I was counting on Brandy to help me out and she really let me down. I would never hire her again.
    - ruby m.
  • A
    Alice Whirley Cleaning
    It went excellently. Alice and her crew are terrific!! All they do is done very professionally and completely. They are prompt and responsive to the needs of the customer. They aim to please and do so.
    - Tony I.
  • F
    3D Cleaning of Virginia Inc
    I am giving 3D Cleaning an overall F because of the attitude and arrogance of the owner, Darlene.  I have used this service since January 2016, and have been satisfied with cleaning crew and the service provided.  They showed up on time and did a reasonably good job.  The problem started when I needed to make a change to the schedule during a period when Darlene was out of town or unavailable. I left a message with one of her office staff requesting the change and asked some questions, which the person taking the message could not answer.  She said that Darlene would call me back the following week when she returned. Darlene made a change and put me into a slot that was much later than I requested and did call me to tell of the time or ask if it was convenient.  I called the following day and talked to Darlene, who said her message did not say to call back, so she didn't. When I told her this was not the case and I was expecting a call to advise me if  the arrival time I requested fit the schedule, she immediately became very defensive and hostile and told me that I had three options: 1.  Take the original schedule,  2.  Keep the revised schedule which was hours later that what I wanted. Or, 3. Find a new service. She was very nasty and said she was having a bad day and would call back when she calmed down.  She did call back several days later and I told her that we both probably had a bad day and this was just a simple misunderstanding on both our parts and I would stick to the original schedule.  Darlene led me to believe that she did not want to deal with me in the future and said I should find another company to do my cleaning. She further said that when she makes a decision she never changes her mind.  I thought that the customer was always right and my giving in to her rigid ultimatium would set things right.  Apparently 3D Cleaning has so much business that they can dictate every detail of the service to their customers and if you dare question them or try to make a change that is convenient to you,  they refuse your business. They bill themselves as a company based on Christen values.  This is not Christen philosophy, it is the height of arrogance. If you want to walk on egg shells each time you have to deal with Darlene, use this company, otherwise stay clear.
    - Boyd B.
  • F
    Alice Whirley Cleaning
    They always missed behind the toilet, left mildew around sink faucets we caught them not cleaning everything. They would spend about 1.5 hour in the house and there is no way things were getting cleaned
    - David J.
  • A
    Final Touch Cleaning
    Fantistic!  From my first phone call asking for an estimate through the initial cleaning today, I have received top notch service.  I was able to schedule an appointment soon after getting the estimate.  The appt was confirmed the day prior to arrival.  Followed by a text letting me know they would be here within 30 minutes.  I was having electrical work done that ran longer than expected.  The crew worked the first hour or more in the dark without electricity.  Amazing!  They came in and got straight to work.  I'm not sure this house has ever been this clean.  Top to bottom they tackled it all.  When finished one of them went through the house to check everything. I did not do a walk through.  Two super minor issues (not really worth mentioning).  The tub (which doesn't drain well) didn't rinse well and left some residue.  I've had to straighten some of the pictures (super anal and a small price to pay for such a great job).  This crew and company seems to first rate.
    - Shannon S.
  • A
    Clover Hill Cleaning Co.
    Shannon is thoughtful and compassionate and helped me make difficult decisions on keeping or donating items.  She is respectful and hard working.  I was amazed at the results.  I have a three story house and she was able to clean it in 3 days.
    - Annette b.
  • A
    Final Touch Cleaning
    I hired 3D Cleaning before I hired Final Touch Cleaning; and what a gigantic difference.  Final Touch is thorough, punctual and extremely polite.  The lead on my crew is Ruby, and she is a joy to speak with; always wanting to please.  If any homeowners are stuck with 3D Cleaning, I truly sympathize with you.  With Final Touch, I have never had one instance where I had to go behind them cleaning, or see things missed after they leave.  And the price is definitely the cherry on top; very affordable.
    Hats off to Edwin and his team of professional house cleaners.
    Thank you
    Patty Bearden
    - patty b.
  • A
    Alice Whirley Cleaning
    Alice and her daughter Annie are excellent cleaners. They are thorough, courteous, and have good knowledge about how to clean and cleaning products. Their price is reasonable. If they choose to expand, we encourage them to choose their staff carefully, because they have a quality, courtesy and professionalism that is important to protect.
    - Annemarie W.
  • A
    3D Cleaning of Virginia Inc
    Three ladies showed up promptly at 8:30 AM and proceeded to do their individual jobs: vacuuming, dusting, mopping, cleaning bathrooms and toilets. They finished at 9:50 - a three bedroom, 3 bathroom house.
    - Deborah M P.
  • D
    Commonwealth Cleaning Service
    A list was given to cleaners of what needed to be done in order to have the house cleaned. I went back later in the evening to check this house and it looked as if it was never touched. Please note however that this house did have a lot of stink bugs and they did get all of them up, but they were asked to wash down the walls and the windows as well as the window sills of where these bugs had been, they did not, the 1/2 bathroom did not get cleaned, they did not even clean behind the refrigerator after I pulled it out for them. The fireplace was not even swept, they just left the pile of dirt liek it belonged there. The bedroom windows were not even touched. They did sweep and mop the floors but were still dirty. I had used this copany many times and was very disappointed in their ability to provide thier service this time. We as a government business will not be using this company again. The owner of the company is a very pleasant person, but I believe that the workers need better supervision when cleaning homes.
    - Hilda M.
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Home Cleaning Services in Front Royal

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