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Drain Cleaning reviews in Front Royal

  • A
    Phil H. worked very efficiently and thoroughly in mounting a system which we had purchased separately. He provided advice re: maintenance and answered additional questions as well. He constructed a creative solution to ensure that the project went smoothly and that the device will be easily accessible. Prior to the job, he was exceptional in providing ongoing communication and support. Price was very reasonable and he was punctual and proficient.
    - Stephen H.
  • A
    I thought the vent was clogged, since we attempted to unclog the toilet with three different types of plungers and snake. Plumber took about a minute to evaluate the situation and was able to quickly unclog the toilet with an extra long plumber's snake.

    - Ann V.
  • A

    I found them on Angie's List and thought they were really good. We ended up unhooking my dryer vent so it would not go outside. We turned it on really high and ran it and it thawed the pipe out enough so they did not have to go in and bring all their stuff in and everything. It took about an hour and it was not bad at all. They had a minimum charge for them to come out. They got out there quick.     

    - Vicki M.
  • A
    I had been having a lot of trouble with repeating clogged drains.  To make a long story short, the problem was diagnosed by my regular plumber but he could not resolve it easily.  He recommended PEED and they successfully fixed the issues.
    - John C.
  • D
    My Plumber has a flat rate for snaking a drain that includes video taping and a warranty.  The flat rate was seemed high ($415) but other plumbers had tried and in included the video taping so I paid in advance.  The plumber decided to use the floor drain for access even after I said other plumbers were unsuccessful that way.  After working for about 20 minutes, he also could not get through, said the snake hit mud and I had a collapsed pipe.  However, later when another plumber video taping did use the basement sink drain and he successfully video taped the whole pipe.  He, however, recommended jet cleaning for about $1700 (one thousand seven hundred).  I did not sign a contract for this and after a day or so realized I had paid for snaking and still didn't have the original contract done.  I made many calls to the company requesting the original contract be completed (snake the drain in the basement floor).  Today another plumber came and when he was going to try the floor drain, I recommended using the drain under the basement sink.  (These two accesses are less the six feet apart).  He felt he could use the floor drain but was unsuccessful again.  When I insisted on using the drain the camera went through, he said he could but it  was an additional charge since the first plumbers used the floor drain.  I did get a contract and there is NO discussion on which access.  I feel if either one had tried to snake with the same access as the camera (per my suggestion), I would have at least a slightly faster flowing drain.  Otherwise, all I got was a $415 video taping.   It appears, if incorrectly or not, that they were trying to find a way to get more money from me.   After all the calls and stress I have gone through, I can highly suggest if you need a plumber, use someone else.
     I did feel strongly enough about this that I filed a complaint with the BBB.
    - Katharine H.
  • F

    I received a phone call from a My Plumber representative one evening last week. She was selling their inspection service. She said the $49 cost of the comprehensive inspection of my home's plumbing would be deducted from the cost of any work that needed to be done. I told her that I wasn't experiencing any plumbing problems other than a slightly slower than usual drain in my kitchen sink. She said they would find out what was wrong. I had had the same problem in my bathroom sink drain a few years ago and so I had an expectation of what the cost of clearing the drain would be.

    Two plumbers arrived at 8:15 for an 8:00 appointment this morning.

    They briefly ran the water in the kitchen sink that had the intermittent slow draining issue. That was the only issue I had mentioned in the conversation I had with the telephone solicitor/scheduler who had called me last week. They conducted a perfunctory inspection of the bathroom sink/toilet, water pressure outside and the element in my hot water heater. All this, no doubt, to find some other way to sell one of their overpriced products or services. Less than 20 minutes after arriving, they got around to telling me that clearing the drain in the kitchen sink would cost  close to $500... far above the cost I expected based on similar work done a few years ago. I paid the $49 for their 15 minutes of checking around. That's the equivalent of $196 an hour. I asked that they let the office know I do not want them to call me again to solicit my business. I then called two other plumbers from Angie's list and asked the cost of clearing a kitchen drain. Both of them offered a price that was at least half of what My Plumber quoted and more in line with what I expected from the last time I paid for the same work.

    I had not called My Plumber, they called my home telephone number. In light of the fact that they charge an inflated price for work that other plumbers do at a reasonable cost, it is even more inappropriate for them to be solicit that overpriced service by calling people at home in the evening with news of their "special." There is nothing "special" about overcharging people. But the most telling indicator of how very little this business cares about good customer service is that, when I called the scheduler back to let her know I did not wish to be contacted by their sales people ever again, she didn't sound surprised and she didn't ask "why?" That surprised me almost as much as did the plumber's off-the-chart price quote. I would never recommend My Plumber to anyone. In fact, I will strongly advise anyone I personally know to immediately end any call they receive from My Plumbers sales team. There are many good plumbers in our area doing honest work at a fair price. My Plumber is not one of them.

    - Kelli H.
  • B
    The work was very good, however the bill was not itemized and we paid over $200 to reset a commode that took less than 30 minutes. The price was a fixed price which was not stated up front. I expected under $100 ($50 for the service call, and $50 for labor and parts). I would only use them if the terms and conditions were better stated up front and agreement was reached that it would be an itemized bill.
    - wr d.
  • F
    I shut off my water main, took the valve parts to the hardware store and for about $6 & 20 minutes time, my toilet valve was ME and has worked fine ever since. I had another company come & snake the sink. He was here for close to 2 hours checking all my plumbing...from 2nd floor to the basement & charged me about $150. Call anyone but Michael & Sons.
    - Maureen M.
  • A
    This is the second time Donald Monroe, a plumber working for Michael & Son, came to my house.  Donald replaced a leaky bathroom faucet and cleaned out the sink drain.  I provided the materials - a Delta faucet kit - and Donald was able to reuse the old brass & wood handles that Delta no longer carried.  The installation was perfect - faucet works smoothly, drain is clear and runs fast.  Donald cleaned up the sink and removed the discarded faucet & packing material.   Donald is an excellent plumber with exceptional customer service ability.  In the future I definitely will request his service!!  Thank you GG
    - Ginger G.
  • A
    They were able to provide a solution over the phone, without even charging us! They are very nice people. We will definitely use them in the future!
    - Marla B.
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Drain Cleaning Companies in Front Royal

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