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Garage Door Repair And Installation reviews in Fries

  • F
    I ordered a garage door installed using the Home Depot Web site configuration for Clopay doors in August 2011. The installation was to be in Fries, VA.  The online receipt said I would be contacted within 1 to 5 days for them to do pre-installation measurement. Never happened, and in the end it turned out the door order was lost somewhere in their system. On 2/25 I again entered an order for the door. On March 5, having not heard from them, I contacted the company  (Clopay, who actually manufactures the door and arranges the scintillation throughout their distributors -the Home Depot web site refers there once an order is placed.) who admitted that the order was confused in their system.  Again, I was told the distributor/installation company (The Overhead Door franchisee for Roanoke, VA) would contact me within 5 days. On March 22 I called Clopay and asked for a progress report, since they were again failing to do as promised. I was told that they had contacted the distributor and that I would receive a call from them that afternoon. The following day they called and  told me that they would be out to measure the following monday. At that time the man, who turned out to own the company, complained that Clopay only gave them $15 for doing the measurement and so they waited for other things in the area. That monday they neither called nor showed up. I called the company and the woman who answered the phone said she would relay the message to the installation company owner.

    I received a call from him apologizing for not showing up as promised, and assuring me that he would do so on either 4/2 or 4/3 and that I would receive a phone call the day before. Once again they have failed to do what they said they would do. 
    - Mark H.
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Garage Door Repairs in Fries

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