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Water And Smoke Damage reviews in Fredericksburg

  • F
    911 Restorations
    The 2 upstairs bathrooms had water and mold damage and 911 Restorations brought in a crew of 5 to tear out the floors and equipment in the bathrooms. They took some of the trash but left a bathtub that broke when pulled out in the backyard. Also put a toilet wrapped loosely in plastic in the garage until they were ready to reinstall it. However it made the garage smell. They were NEVER on time, any day. Was supposed to come at 9 and showed up 10:15 or 10:30 for the 5 days they worked. There were usually a team leader and 1 other tech but on the day for the bathrooms to be ripped out there was a team of 5. On this day, money was missing from the master bedroom. I made a police report and spoke with the team leader and the owner of the company, Richard Snyder. He originally stated that he needed to investigate and would be in touch in a few days. After giving him many days I called and got his voice mail which was full and not able to leave a message, this happened twice. I spoke with him this morning and he stated that they werw not going to reimburse me for the stolen money because there was no proof that his workers stole it and not my daughter or her friend that live with me. As a business owner myself ,all businesses have insurance to cover things like this. But he refused. Very unprofessional and rude.
    - Dawn A.
  • F
    Jenkins Restorations
    Jenkins promised the world before they were hired . They never explained they sub contracted everything out . It took over a year for the work to be done . I had to fight with them every step of the way . There is some work that still needs to be done but the warranty is basically useless . They will not respond in a timely manner . They were painting my house and doing siding work in the dark . I had nail pops all over my house . My next door neighbor called me to tell me at work that the roofing guys were jumping on the trampoline instead of working . Jenkins would add on extra costs if they had to pick up materials for you . The project manager told me if I didn't have it in writing then it wasn't said . Nothing is level in the house . The project manager would get where he wouldn't respond to me I would have to call his boss . I had rain coming in my front door because it wasn't done correctly . The vinyl fence that was tore down by the fire department was replaced by Jenkins they tried to piece it together and cut it too short . After numerous complaints to them they gave me the money for it and told me they couldn't fix it . Now after 2 years my living room wall has a crack in it that appeared by itself from something protruding inside the wall . I feel this company caught me when I was distraught and deceived me . They were difficult and didn't mind ripping you off . I wouldn't use them to build a dog house !
    - Michelle S.
  • A
    Stratan and his crew were excellent! They did a through assessment of my apartment after my neighbors water heater broke and flooded my apt. They did a move out for me which entailed moving all of my stuff out of the apartment.  They were efficient, effective, personable and hardworking. I would recommend them anytime. They were great! 
    - Laurie N.
  • A
    Jenkins Restorations
    They quickly removed the damaged drywall and insulation and water soaked carpet and pad.  They cleaned the area prior to leaving the first day, while taking great care to not harm our furniture or other items.  When the drying was completed they removed all fans and the dehumidifier and all other waste completely.
    - Steven L.
  • D
    Advanced Painting

    We bought a house in Stafford County and wanted to have it repainted prior to our moving in.  We also wanted to add some crown molding, a backsplash in the kitchen, and mount the TV above the fireplace.  We found Steve on Angie's list and after much discussion with him and the other two contractors, we decided to hire Steve.  The main reason we decided to hire Steve, is he said that he would be onsite for the entire project and had an experienced crew that could complete the project in the allotted time.  We had new carpeting and hardwood floors being installed after his was completed.  He knew this up front and we paid for him to come behind the other installers to 'touch up' the walls if needed.  (All part of the contract.)  Prior to beginning the project, we met Steve at the house to give him a key and go over any final issues.  Well, it went downhill from there.  You see, he did not show up as scheduled, and then called and stated he was delayed in the previous project, but would make up the time to get back on track.  Two days passed with minimal work done in the house.  the fourth day of the project, Steve finally showed up with a crew - his lead painter and several new workers he just hired.  (We did not know this until we had him come back to at least complete the painting and touch-up when his lead painter laughed at the common mistakes made by the 'day labor' like not painting between the medicine cabinet and back wall, not painting behind the toilet tank, not painting above a door, etc.

    I ended up taking a week off work to supervise the project as Steve could not be counted on to be onsite and oversee the project as Steve never showed up to the job site except to check on his folks, bring supplies, and then leave.  The only time Steve did anything was when he came back to 'fix' the issues so he could get the rest of his money - less the uncompleted tasks.  One year later, the crown molding joints are exposed and need to be recaulked and repainted, the backsplash was never done because his tile person could not get to the site within the timeframe and the old paint color is showing through on some walls - which appear to have only one coat instead of the two coats he agreed to in the contract.

    Would I hire Steve again, NO!!!!  He's a nice guy, but when I found out that he 'double booked' me with a 'more important job' and focused on that job with his permanent crew, I was p*****!!!  Next time I do something like this, I will write into my contract that the person we're hiring will be the person doing the job or they forfeit 50% of the price.  I know it's wishful thinking, but not to be upfront and honest with me and my wife is disrespectful and dishonest.  We live in an 50+ retirement community and our neighbors wanted to know how Steve and Advanced Painting performed.  I'm sorry to say that we did not provide a very good recommendation.  I certainly hope the 'more important job' was worth it.

    - Michael O.
  • A
    Dannex Construction

    From the start I was impressed with the Danny who came out and did the estimate.  He was friendly and took down notes of everything we wanted done and even recommended a few things that we should do.

    As soon as the estimate was sent to us, I addressed a few things that were missing and they immediately included them.

    We wanted the house painted before Christmas and they were able to fit us into their busy schedule!

    The first day, Gina, the Project Manager, came with the working crew and she went over the contract and we gave her our paint choices.  The working crew got started immediately.

    We overlooked the project each day and if we had a concern or wanted something touched up, the crew was able to fix it immediately.

    The working crew also took the time at the end of the day to clean up their mess and vacuum.

    The project took 5 days to complete - started on a Tuesday and finished Saturday.  We were thankful they were able to finish on Saturday!

    Overall, everyone was extremely polite and we are satisfied with the job they did.

    We will be using Dannex Construction again!

    - Ty B.
  • A
    American Home Shield ��� Home Warranty
    I have had American Home Shield for about six or seven years and seldom used them. I read where people said it was a scam, but my wife did not want to cancel our contract. This past year I had an outside water line leak and AHS repaired it. The repair was a major job--estimates I received were around $4-5,000--but by using AHS I paid only a small charge of less than $200. The contractor was very professional and did a good job. A few months later my furnace died and I decided to replace my entire HVAC system. I called AHS but did not go with their contractor. AHS, however, then called and sent me a check for part of the replacement. It was not a lot but it helped with the final bill. I am glad I never cancelled the contract.
    - John H.
  • A
    Resurrection Builders, Inc.
    Excellent and thorough. Price could not be beat. Came out Friday for estimate and started work the following Tuesday. Completed work ahead of schedule and left property cleaner than when they arrived. I couldn't be happier.
    - Jeffrey H.
  • A
    Advanced Painting
    The work was outstanding, as noted above.
    I will request their services again in the future.  I trust them to work at home with only my wife home...I've no concerns for her safety or security around him or his crew.
    Steve inspected all of his work.  He even did a walk through with us to ensure we were happy.
    - Bob H.
  • F
    SERVPRO sent me a contract without a quote for services. The contract outlined I would be responsible for all cost associated with their service, NOT the insurance company.
    Since SERVPRO is a Prime Vendor of USAA Insurance, and USAA is my insurance provider, I wanted USAA to validate a quote prior to signing anything. After talking to SERVPRO about the contract and the absence of a quote, I had a conference call with USAA and SERVPRO. I was told by USAA that the contract provided by SERVPRO is something USAA does not control. The USAA claim representative informed me that I must sign an authorization allowing access to the property before SERVPRO could start the job.
    IMPORTANT: I told both USAA and SERVPRO that I would never sign an open ended, legally binding, contractual agreement with no clearly identifiable cost ceiling without a caveat statement outlining monetary limitations and ceilings.
    I then insisted SERVPRO send a quote to both USAA and myself. I never received a quote from SERVPRO.
    I said I would sign the contract, but would add a statement to the remarks section of the contract. My statement specifically outlined that I would only allow work to be performed that the insurance company covered and that I would not obligate my self to any cost beyond what the insurance company allowed.
    I signed the contract and sent via email it to SERVPRO immediately after the call. The SERVPRO owner called me and said I and quot;modifiedand quot; the contract by writing in the remarks section. He declined to perform the work and hung up.
    At this point, it's Friday evening around 6:00pm and both USAA and SERVPRO WENT HOME FOR THE WEEKEND!
    SERVPRO and USAA left us with standing water in our house for the rest of the weekend! In reaction to being abandoned by USAA and SERVPRO, I began making arrangements to move to another residence. The insurance covering the contractor that caused the water issue placed a couple house fans on the floor with two dehumidifiers. The house started smelling and was unsafe to occupy.
    Monday morning, I wrote SERVPRO again and requested a quote for my self and USAA Insurance. The owner called me and said he had already and quot;respectfullyand quot; declined the work and informed USAA. In the end, SERVPRO outright told me that since I didn't sign the contract in its current form, they would not provide services.
    USAA said, by going with a preferred vendor, the cost would be assessed and submitted by the vendor directly to USAA and that I wouldn't need a separate claims assessor on site. If this is true, shouldn't both USAA and SERVPRO already have the cost issues worked out? Why did I receive a contract from SERVPRO worded in a way that obligates me for unlimited cost? I signed the authorization to access the property and perform the work that USAA approved, but they did not accept that I limited the cost to insurance only.
    SERVPRO acted very shady... When they believed I was using the contractors insurance, SERVPRO initially told me the cost was at minimum $12k to $14k, then SERVPRO told me it was only $5k to $6k after I filed with USAA. So where did the difference go! Was I going to get billed for it? The contract SERVPRO sent me was written in a way that obligated me for an unknown amount.
    What's important here, is that I never received a quote from SERVPRO and they wouldn't give me a written document outlining any kind of cost estimate. They spent three hours in my home working up a quote, taking measurements and pictures, telling me that I have extensive water damage, yet never produced a written quote or statement of work.
    This week, I paid $6k for a moving company to pack my entire house and move me into another residence.
    I have to use the contractors insurance for this damage and it's like pulling chicken teeth to get them to do the right thing!
    To be fair, I will also write this review on USAA for abandoning my family in our greatest time of need.
    If you support veterans, please consider taking your business elsewhere.
    - John D.
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Water And Fire Damage Services in Fredericksburg

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