I wish I could give -zero stars, did not realize they are nothing but a franchise. I called to have. Y door looked at, hoping it could be fixed, not replaced.. I was informed it had to be replaced at a cost of almost $2000, and would take 21/2 weeks to get the door, and i would receive an official estimate the next day. Well that did not happen. I called on Monday and was given the run around, the answering service said that that so and so, must be out to lunch, and would leave a message, called again 2 hours later, same thing sos and so not available, another message left,. Finally Tina called back, at which time I was informed they were working the quote, when I then informed her, I no longer wanted them to do the work and wanted my $85 credited back to my credit card, she SLAMMED the phone in my ear. Called back on Tuesday, letting Tina know that either they credited my credit card, or the bank would, response, let me call owner and I'll cal you back. Bottom line she did call back and they will credit my card. In the meantime, I will be using another company, who carefully inspected the door and determined I do not need a new door it can be repaired, and will be, for a lot less than a new door would cost. Please be careful if you decide to get a quote or have any work done by them.
I wish I could give -zero stars, did not realize they are nothing but a franchise. I called to have. Y door looked at, hoping it could be fixed, not replaced.. I was informed it had to be replaced at a cost of almost $2000, and would take 21/2 weeks to get the door, and i would receive an official estimate the next day. Well that did not happen. I called on Monday and was given the run around, the answering service said that that so and so, must be out to lunch, and would leave a message, called again 2 hours later, same thing sos and so not available, another message left,. Finally Tina called back, at which time I was informed they were working the quote, when I then informed her, I no longer wanted them to do the work and wanted my $85 credited back to my credit card, she SLAMMED the phone in my ear. Called back on Tuesday, letting Tina know that either they credited my credit card, or the bank would, response, let me call owner and I'll cal you back. Bottom line she did call back and they will credit my card. In the meantime, I will be using another company, who carefully inspected the door and determined I do not need a new door it can be repaired, and will be, for a lot less than a new door would cost. Please be careful if you decide to get a quote or have any work done by them.
