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Find Top-Rated Fredericksburg Gas Repair Services

There are 2 top-rated gas repair services in your area.

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Gas Leak Repair reviews in Fredericksburg

  • D
    I own a duplex in Fredericksburg. Tenant reported a gas leak and found Plumb Magic to come a few days later. A neighbor acting as property manager was onsite to handle the appointment. Long story short, the technician misdiagnosed the issue and was about to open up walls to run new gas pipe. Luckily the owner intervened and properly diagnosed the issue. My neighbor acting as property manager was texting with me throughout the appt. She indicated that the plumber said that he had explained everything to me. He had not. And that the estimate was being sent to both of us and as soon as it was approved, work would begin. I never received such estimate. The work happened. My texting communication with her in the affirmative was based on her assumption that the estimate had indeed come through to me. And her communication to the plumber to proceed was based on the assumption that the estimate was in my hands and my affirmative messaging to her was fully informed. But it was not. I waited and waited for it and assumed it was still being prepared and that what she was texting to me about what they were planning to do was the best option. So I continually affirmed the proposed solution. Still waiting for the actual estimate. When I finally got the estimate, the work had already been performed and it was no longer an estimate, it was in invoice. Rates higher than I have ever paid for gas work in either Virginia (Alexandria) or Maryland (Frederick). Basically, I lost the option to just pay the service call fee and compare pricing. Which I may not have opted for. But sometimes a property owner just wants to know that they are not being price gouged. Or that the difference in pricing is not worth the wait. Or heck, that they are actually getting good, fair, market-rate pricing! I also had to have them fix the invoice as there were several errors. Some I let go, but I did have them change the errors in the billing and work site contact and location information. The owner blamed my neighbor for the communication issues. And that is classic poor customer service. What people who are not good at customer service do not realize is that these small conflicts, if handled well, actually turn into strong customer loyalty because they build an actual relationship and real trust. But his last words to me during what I hoped would be a relationship-building call were that he was going to send me back to the office manager "so we can get paid". Wow. True colors.
    - Bethany B.
  • A
    Great job; professional & knowledgeable.  Looked at what I wanted done the week prior and provided a competitive estimate (had other plumbers quoting up to twice the agreed upon price for our job).    Showed up at the scheduled install date and time when they said they would, after calling en route to confirm I would be there to let them in.  Arrived with the parts required to split the existing gas to the house, install a whole house regulator, and run a new pool heater on a separate line at a higher service pressure (which also included another regulator at the heater and hooking that up to an existing line).  Overall, happy with what they did for us.  I would call them again and feel good about recommending them to others.
    - Christopher B.
  • A
    I have had the best experiences with the Plumb Magic crew.  I think I have met most of them so far!  They came and ran a gas line across our house to the generator that was installed.  The day before they came out for the gas line, our outside spigot broke, and was pouring water in, so I had them fix that after they installed the gas line, as well as a leak from a previous plumber.  Then they came and set all the fixtures for the final install in the basement bathroom, as well as re-piped the sewer ejector pump vent and waste line to be more efficient, and cleaned out said pit since debris was left in there.  A month or 2 after that, the ejector pump died that previous bad plumber installed, so they installed a new one.  Michael actually came by to bring the pump,and check the job.  Next was a leak in the ceiling of the basement bathroom on a Sunday after Christmas.  So they came out the following Monday to repair it.  I have called them on many weekends and gotten on their schedule for non-emergency issues the next business day.  
    If I had used Plumb Magic from the beginning of my basement finishing project, I could have saved myself a lot of money, and headaches!  Plumb Magic will now, and forever be my go to plumbers!  I have recommended them to several friends and will continue to.  Thank you!
    - Lesley B.
  • A
    The representative that provided quote was extremely professional and took the time to explain everything to me and my wife. Great first experience with company. Our first appointment was cancelled due to an emergency call, which was inconvenient for us. However the owner called me directly and did everything he could to reschedule and make it right. They showed up on time for the next appointment and did a great job. Very friendly team and they didn't mind having me watch the work being done. Highly recommend this local company for all your plumbing needs.
    - Jason C.
  • A
    Very well.
    - Bill T.
  • A
    unknown
    - Robert C.
  • A
    unknown
    - K L.
  • A
    Excellent. Have been using this company for about a dozen years.
    - Susan P.
  • A
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    - Arthur E.
  • A
    Fantastic! They had a really good price compared to other plumbers in town, and their employees were very professional.
    - Ashley A.
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Gas Repair Services in Fredericksburg

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