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Chimney & Fireplace reviews in Fincastle

  • F
    Black Goose Chimney Sweep Inc
    I found this company to be extremely unprofessional both in scheduling the original appointment and in following through.  48 hours prior to the cleaning date, I was told not to make a fire in my wood stove.  I did as I was told and had a very cold house during the coldest two days of the year so far. The morning of the appointment, I took off from work and cleared the area around my wood stove for the cleaning.  They had promised to call on their way out to my house so when I hadn't heard from anyone by 9:30 AM, I called to inquire if they were on their way.  The person who answered the phone said she did not know but would get someone to call me back.  By 10:30 AM, I still had not received a call.  I made another call to the company but half way through expressing my concern that I had still not heard from anyone, my call was cut off.  When I called back I was put on hold.  I finally spoke to another person who began asking me the same questions I had already answered the first time I called.  She told me she would get someone to call me back.  The owner finally called me some time later and began making excuses about computer glitches and other non pertinent information. They had no one coming to my scheduled appointment and made no effort to make this right.  I found the whole experience was outrageous and totally unprofessional.  When they offered to make another appointment in two weeks time I told them no way.
    - Joseph D.
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Chimney And Fireplace Contractors in Fincastle

Companies below are listed in alphabetical order.

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  • Frontpoint

    1595 Spring Hill Rd
    Vienna, Virginia