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Auto Service reviews in Fancy Gap

  • B
    North Point Motors, Inc.
    My Saab, purchased used, was in bad shape mechanically. I received a recommendation from a third party for North Point Motors and made an appointment. I spoke with Rick and made arrangements to deliver my car to them after hours. After his check, the car required a throttle body and flap, head gasket repair and a crank something-or-other. He gave me a and quot;worst case scenarioand quot; estimate and I told him to go ahead with the repairs.
    The head gasket had to be sent to an offsite machine shop. This became a HUGE problem, because it took five weeks to get my (only) car repaired. While working on the car, it was discovered that some valves needed replacement also. Rick had some used ones that he used (to save me money) but they also had to be machined at the offsite shop.
    Overall, I'm very happy with the work done at North Point and especially Rick's OUTSTANDING professionalism and demeanor. He gave me the option of installing new or used parts, explained issues, and let me know of options to save some money. He patiently answered my questions, which were certainly redundant for him, but he understood that this is my first Saab.
    My and quot;worst case scenarioand quot; estimate was $1700-$1800. but with the addition of the valve work went to $2300. Even so, I realize things come up and I'm happy with the work and will make North Point my go-to for Saab/Volvo repairs--as long as nothing has to go offsite for repairs.
    **Please note: The reason I couldn't give and quot;Aand quot; ratings across the board is the machine shop they use. I was told that they do and quot;outstanding workand quot;, but really, if the machine shop is that good and has that much work, they should hire more employees. Five weeks is much too long to be without a vehicle.

    - Ell B.
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