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Water Heater Repair And Installation reviews in Falmouth

  • A
    I really enjoy working with Plumb Perfect...and I can't say that about too many companies now days. Thomas James is always prompt and professional. He gives great quotes and he also takes time to answer questions, even if you have several within a span of two days! He will answer everyone and help to accommodate your needs. I am glad that I found Plump Perfect and will use them for all of my plumbing needs. He even sends "Thank you" postcards in the mail after your service!
    - Leslie R.
  • A
    The plumber showed up on time and did not block the driveway like most do. He was professional and knowledgeable. The water heater was quickly drained and he inspected all the visible lines in home. As he went through the house he explained all the items that were out of date, what were likely to be issues in the near future and even spotted a few items that were no longer compliant with current building codes. If I need a plumber in the future, I would contact Plumb Perfect Plumbing again. It's nice to know a local, independent business that I can call on, if needed.
    - James S.
  • A
    Plumb Perfect Plumbing (Thomas James) arrived on time and did a great job with the inspection.  He gave recommendations and was very professional.  I even received in the mail a handwritten thank you note...which is rare in today's world.  Thomas taking the time to write the note lets me know that he cares about his business and the services he provides, I would definitely hire him again!
    - Leslie R.
  • A
    I couldn't pass that up so took advantage of the special and made arrangements to have the work done.  Thomas James of Plumb Perfect Plumbing arrived on time and performed all the work that had been advertised including the water heater flush, as well as an entire inspection of all plumbing fixtures/pipes inside and outside the house.  He was wonderfully professional, yet friendly and courteous.  He also answered all my questions, and took the time to give me a couple of quotes for future work I'm interested in having done.  I highly recommend Mr. James and his company and wouldn't hesitate to call on him again should the need arise.
    - Rita P.
  • D
    Tech inspected and tested water heater. After the inspection I was told that the cause of the issue was electrical and because of this  they would not to pursue a repair. That is understandable and I have no issue with that. Visit took 30 minutes. I was charged $150 for a 30 minute visit. 
    I understand that the company and its employees must be compensated for diagnostic time. But $150 for a 30 minute visit for time and labor only is outrageous.
    I left a message with customer service to discuss the charges. My call was returned by an associate. Despite the fact that I  described my issues to him in a calm and polite manner, the associate responded to me confrontationally and aggressively. 
    Their business model is predatory and I will not do business with My Plumber again nor would I recommend their services to anyone I know.
    - James T.
  • A

    I had a window time between 8-12 for a free estimate. Russell rang my doorbell at 0800, I cannot recall a time when I didn't have to sit around and wait for a service person to arrive. Russell was friendly and knowledgeable and never pushy. Everything he said was right on the money. All of the work was done in a timely manner, very efficient. I could not be happier. excellent service. I will use them again.

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    - Dannette S.
  • A
    I highly recommend the Home Care Agreement with Michael & Son Services. They have made a few trips out to "fix problems" I was having with my HVAC. I place that in quotes because at least 2 of the trips were issues that I could have prevented. One being a closed damper causing my unit to overheat and go into safety shutdown, and another was a tripped condensation drain EZ Switch that was only tripped due to cleaning it. Other occasions were to replace a thermocoupler, install and attic fan, and HVAC check-ups. Did I mention all trips had a knowledgeable and courteous technician, who was prompt, efficient, and thorough, all covered under the cost of the agreement? I definitely will be renewing my plan, and you should too.
    - Christopher T.
  • B
    I had Plumb Magic out previously to get a quote on some remodeling work and I was impressed with Michael Taggert's professionalism so when I had this minor issue, I went directly to Plumb Magic.  The plumber that was sent was on time and very knowledgeable.  He first performed an overall inspection of the water heater system to make sure we weren't doing a repair that would be taken apart in the short term because of the need to replace the hot water heater.  He noted that the hot water heater was in good shape and that it should last a few more years (it is 9 years old).  He also noted a few other things that could be repaired (a cracked water catch pan for one) but stated it made more sense to wait until the water heater is replaced.
    The work performed was very clean and quick.  He added a ball shut off value in the section of pipe he replaced to allow for work on the hot water side of the system and not shut off water to the entire house (excellent idea). 
    My only issue was in the price.  Plumb Magic uses a fixed price system based on the repair type.  This is not a problem.  However, in my case, I got priced for two separate repairs even though much of the work was in common (the work was done within a foot of each other on the same section of pipe).  Because of this fact, I would have expected some discount but it appears I didn't get any. I was not at home at the time of the repair and I wasn't available when the repair work was done so I couldn't converse with my wife about the price or pricing. 
    I will certainly contract with Plumb Magic again but next time I will make sure I am available at the time of the work.
    - David E.
  • A
    George Calabrese got to my condo early and got to replacing my water heater. Just got married in December with money tight. George did a fantastic and economical job to save me some money and installed a new water heater for a great price. I'd recommend him to any one looking for a great plumber!!!
    - Aladar C.
  • A
    Was told they would come at 12:00. Call around 1:30 and found out they would come at 3:00. They arrived at 3:00 and replaced the T/P valve and pressure reducing valve. They stopped the water from leaking. Nothing was wrong with water heater which is almost 5 years old.
    - Kimela R.
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Water Heater Installers in Falmouth

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