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Phone Repair reviews in Falls Church

  • A
    Lew the Foneman
    Alternate phone 202-367-0026. VA Contractor License # 2705 046176. I lost phone service Thursday night, May 14, 2009, after a thunderstorm and neighborhood power outage. You don't want to hear a rant about Verizon and the way they can't make appointments, can't keep appointments, won't give you any information, show up unannounced and wreck the service they'd already restored, are rude on the phone, etc., etc., etc.! I was finally able to determine that the outside lines that belong to and are maintained by Verizon had been repaired, and the only problem(s) remaining were in the wires inside my house, which I must pay to have repaired. Then I was inspired to realize that I didn't have to hire Verizon to fix my wires; I could hire anyone! So I called Lew Goss because he was the closest phone repairman listed in Yellowpages.com. He called me back within an hour of my leaving a message, and we arranged that he would come to my house that evening after I arrived home from work. I phoned him again at about 8:00 PM and he was on his way. He'd been delayed by a job that took longer than expected. As I said above, he rigged a phone wire from my box to an emergency jack and plugged in one phone and my computer, so at least I had phone and DSL service again. It was too late in the evening to do more. He said he could come back on Thursday or Friday, but he had some commercial jobs to work on and would rather return on Saturday. That suited me fine, because I didn't want to take time off from work. He came promptly on Saturday morning and got right to work fixing the wires and jacks as described above. He didn't take a single break! He did stop, however, to explain to me what he was doing. When he needed to drill the hole in the bedroom floor, he asked me for something to kneel on so he wouldn't get mud on the carpet. He told me more about phone lines than I'd ever imagined there was to know, and described and demonstrated what he'd tested to make sure everything was working. It was obvious that he knew exactly what he was doing and was doing a quality job. Then he only wanted to charge me to install one jack, repair two jacks, and repair the wiring, which came to only $200! I insisted on paying the trip charges for the two trips he'd made to my house, so that added $90 to the bill. Considering that Verizon had sent a guy two weeks previously who hadn't finished the repairs, and that charge was $193, I felt that I was getting a bargain. Probably best of all was dealing with a competent professional who did what was needed, instead of dealing with that $%^&* Verizon. It was such a relief to get Verizon out of my hair and get the job done. I was so happy I told Lew that if we'd been better acquainted, I would have hugged him! If you ever need phone repairs, Lew is the guy to call!
    - Carol S.
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Phone Repair Shops in Falls Church

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