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Land Surveying reviews in Falls Church

  • F
    I choose Apex based on its reviews but was horribly disappointed in the service, professionalism, and most especially receiving an invoice for work that had not been done.  After calling and receiving no response from the company, I had to find out from another surveyor about issues relating to the survey.  When Apex survey did finally call me (several weeks later and after the closing), it was just about the invoice.  When I spoke about my concerns, the owner? (Hagen) did nothing to address my concerns except offer excuses and talk about how good the ratings of his company are.  He was extremely unprofessional and did nothing to address my issues.  Details to follow:
    I was closing on a house and decided to choose Apex for the survey work rather than the survey company suggested by the title company (big mistake).  When I called to arrange the survey and staking, I was given a date as to when this work was to be done.  After about a week passed AFTER when the work was supposed to be done, I called Apex to find out why I had not received the survey and why the staking had not been done.  I was told that they could not find the poles/metal needed on the corners to complete the survey.  They said that would go out in a few days and "try" again.  I called the realtor selling the house because the closing was now quickly approaching.  The realtor called the survey company, which finally came out.  The realtor apparently had to show the survey people how to do their job as the poles/metal were there the whole time despite what I had been told.  (Keep in mind that the survey company did not call me to say that they could not complete the survey.  I had to call them many days after the work was to be done.) 
    The survey company finally found the poles that were there the whole time.  I received a plat together with an invoice for the survey and a separate charge for "staked property lines."  I was just about to pay the invoice when I decided to go over and look at the stakes.  The reason I wanted to see the stakes first was because the survey appeared to show that my soon-to-be-fence was on the neighbor's property.  Yet the survey stated that "all fences frame."  (as a non-surveyor, I understood all fences frame to mean that the fences are in the property.)   I arrive at the house and the stakes had not been put up.  To repeat, I was invoiced for stakes when the staking had not been done.  I called the survey company to find out about what I thought were discrepancies on the report and about the stakes.  No response at all. 
    The realtor was finally able to get in touch with Apex and was told that someone would eventually be out to do the staking (for which I had already been invoiced).  Just days before the closing, the staking was finally done.  In the meantime, I had to find out from another surveyor that the fence was in part on the neighbor's property.  Not only did the survey company not respond to me, they never called me to tell me that there was an encroachment.  I guess I was supposed to become an expert on reading surveys to figure that out for myself. 
    Luckily, I was able to resolve the issue with a last minute negotiation and easement for the fence.  No thanks at all to Apex. 
    As a final insult, I was told when the invoice was sent (for work that had not been done) that I would receive "several copies" of the plat in the mail.  I did not receive those.
    - Edward B.
  • A
    Jim was very professional and thorough.  He took the time to explain the details of the survey to me and answer any questions that I had, which I appreciated very much.  Jim unearthed and confirmed the location of existing boundary markers, and he marked the boundary in other locations with wooden stakes.  Jim and his assistant completed all of the measurements in an hour or two, and he promptly sent me an official copy of the survey 2 days later.  It was a pleasure doing business with him!
    - Brian H.
  • A
    In the process of purchasing a home, and as part of the title company process - there is always the land survey line item.  All the quotes we saw listed $350 for basic and up to $450 for actual marking of the property lines.  Jim's quote for $325 included the property marking.  Additionally, after submitting the initial request on their website - we were in communication throughout the weekend (this was unexpected) In the end, the seller offered the land survey service as part of closing - so we had to decline the quote.  These days, anyone willing to respond over the weekend is enough to warrant a positive review at least on that aspect.
    - A K.
  • A
    It went swimmingly well. I placed the survey order on a Tuesday, and had a call with results by Friday. Tom's team discovered that the neighbor had a fence and a significant amount of debris on the property that we were buying, and we had to delay closing two and a half weeks to resolve the issue. While I was at the property looking at the issue, Tom's team was there doing the lot staking, and his team agreed to place some additional stakes to help me resolve the issue. Once the issue was resolved (the fence was removed), Tom's team promptly came out to re-survey and delivered a new plat within 24 hours. Overall, NoVA surveys saved me thousands of dollars and countless headaches. I highly recommend him to all who are looking for a surveyor.
    - Russell H.
  • F
    1 Element is an attempt by Charles "Chad" Black to re-invent himself and "launder" his company (formerly operating as Virginia Gardens & Hardscapes (VGH) and a more recent name change and fail as Schwartz Industries. They won our business with a low quote, professional act, & pictures (their website & binder shown to us) of magnificent work (not likely theirs) completed on grand estates. The son (front man) played nice/professional until I signed the contract & paid half up front. After that, it was a nightmare. They claimed the project would be done in abt. 1 month but 5 months later, it wasn’t (never was). Random workers haphazardly appeared on site with little/no supervision & no necessary permits were acquired. All work needs to be torn out & redone. Independent engineers/county inspectors agree it’s the worst they’ve seen. These guys are concrete pourers masquerading as a professional landscaping company (regardless of the tale on the website). Month 1 of our project ended with little progress & then they announced a name change to Schwartz Industries. Concerning b/c: a) our contract & supposed lifetime warranty on the work was with VGH, b) why use Schwartz if real name is Black? Clearly an attempt to “launder” the old name due to # of prior upset clients/poor work. We had to chase after them for months for legal docs to prove our contract & warranty would stay valid. Polite inquires about project details, timelines, etc were met with hostile, un-businesslike response (bullying tantrum) from Charles Jr./Chad stating that we did not have the right to ask questions. This treatment evolved into hot-cold-hot-cold, game playing. The father took over as POC to attempt damage control but things did not improve. Son contacted us to admit he had forgotten a small, critical retaining wall in his design but demanded $1,200+ to correct it. When we protested, he used terror tactics and threatened to remove all workers/equipment & leave the huge mess until he felt like returning & at an even steeper financial penalty. We threw them half the money to get work moving again but this just reinforced their belief we were suckers and the games continued. Instead of proper patio top flagstone cheap, thin veneer stone (normally used for walls/indoor applications) was very sloppily layed (with huge, inconsistent spacing) further ignoring our requests & clear instructions provided early on. Repeated pleas for the spacing to at least be corrected, shakedown #2 came – tried to charge us a huge amt. to pull up & correct all the stonework they did wrong. We protested and they just moved forward, setting them permanently in concrete weather we liked it or not (but not even done right-all loose) Finally, sloppy (not to code) set of steps made of cheap, warped, knotty wood slapped onto the deck, refused to meet to walkthrough the project & they just showed up very early one morning, demanded final payment while standing on the still unfinished front steps. I refused to pay until an engineer evaluated the work. We had to contact the police a couple weeks later when they were found trespassing. Pretended to leave when asked to but not trusting them, I doubled back in my car to find their truck backed into driveway with the crew headed into my back yard. When police car pulled up they hurried back to truck and fled. BEWARE! Chad is operating under the new company: 1 element or element -
    - Bruce M.
  • A
    The house next door was demolished and a new house built, with a fence along my driveway where there had never been a fence.  I was concerned the fence was encroaching on my lot.  Mr. Thurber responded to my email request literally within minutes, discussed my concerns with me and provided a lot of good comments; he came out in just a couple of days to survey and sent me a plat showing the fence and my property line by email the same day.  Very customer oriented, very responsive and reasonable.  
    - Annamary S.
  • A
    Called Jim, turns out he was going to be in the neighborhood in a couple of days, so we scheduled a time. Even though no one was home, he showed up, did the job, and send me a .pdf of the property plat the same day, along with hard copies in the mail. All at a great price too.
    - Alexander C.
  • C
    Land was surveyed and marked, per real estate purchase requirements. Received copy of plat. Had to contact company to re-do survey twice: Carport structure was missing from first drawings, then outside angled boundary line was incorrect by several feet and had to be redone. It took several weeks and phone calls to get correction work performed and/or new documentation sent to us.
    - DEBBIE M.
  • A
    Survey was completed, and although I am in a flood zone the house elevation puts it at a lower risk. Survey submitted to insurers and insurance cost was reduced. Well worth the cost.
    - David H.
  • A
    They were prompt in providing the proposal and preforming the work. They took the time to describe the outcome of the survey and they provided the property information afterwards.
    - Bernadette G.
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Land Surveyors in Falls Church

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