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Storage Unit reviews in Fairfax

Real People ~ Real Reviews ~ Real Results

  • My experience with G&J Moving was phenomenal, from my first interaction with the Eric, the sales rep, to the actual move of my possessions from one location to another. The first move of furniture to storage went without a hitch. The crew arrived on time and was professional, courteous, friendly, respectful and attentive to details. I identified the furniture pieces to be transported and the crew worked quickly and efficiently to get the pieces onto the truck. I was particularly impressed with the crew’s work ethic. They wasted no time in prepping my furniture for transport and were careful to ensure that all furniture was properly wrapped to prevent damage. Prior to leaving, they confirmed that all pieces to be moved were on the truck and that I was satisfied with the task completion. The second move to my new home was just as positive. Due to personal circumstances, the transport date was a moving target and Eric worked with me to arrange and rearrange dates & move locations. I appreciated his flexibility and patience with multiple changes throughout the process. On the actual move date, the crew was equally as impressive as the first time around and the actual move went incredibly smoothly and quickly. All in all, I could not be happier with my experience. The initial price quote for both moves was very competitive and there were no pricing surprises at the completion of each job. The sales staff and move crew were exceptional and delivered what they promised. I would not hesitate to use G&J again and, in fact, have already recommended them to others.
    - Awilda S.
  • I really hate to give this company a negative review because at first I thought they were very good. I liked the crew chief a27000nd his packers that pre-packed our basement so much that I asked for them back again to move our stuff into temporary storage and then again for the permanent interstate move 6 months later. But ultimately, my last experience with them left a very bad taste in my mouth as I felt overcharged and the company reps non-responsive. There were other issues as well. To begin, for the final move I was quoted 9655 (for actual weight) and the final cost was 11805, 22% higher. Unfortunately, our estimate had somehow gotten packed away and so I couldn't question it at the time of unloading. Once I found it 2 months later, I attempted to find out why the final price was so much higher. I first called the interstate coordinator, Michele, who said that my paper work had to be retrieved from storage and she would get back to me. She didn't and I continually had to call back. She eventually said it had to do with increased tariff fees. Unable to answer further questions about this she referred me to Terry, the original estimator. Communicating with Terry was difficult with my constantly having to leave messages and when reached, him promising to research the problem or get info and call back but rarely doing so. At the original estimate he had assured me that all fees were included, including any origin/destination charges that might be incurred and that there wouldn't be any surprises. However, on the final bill there was an additional charge of 1225 for an origin/destination fee. When I was able to talk with him he seemed surprised, concerned and puzzled by why his estimate was so much lower and why that additional charge was listed and said he would investigate. He ultimately said he would seek clarification from the owner and get back to me. After weeks had gone by I finally was able to reach him. He explained that his understanding was that since our move was delayed three months due to building delays, in the interim the tariff fees had increased. However, at no time was I informed that this might happen and then was never informed when it did happen. This is especially galling as I was paying the company 1300 a month in storage fees for those extra months and overall they were making a lot of money off of me. Terry seemed sympathetic and said he'd see what could be done but never contacted me again. Other issues were the company not supplying the proper manpower, resulting in 16 hour moves both into storage and on move-in day. It also wasn't apparent until we slowly unpacked, that one of the packers threw a lot of random unwrapped stuff, including electronic equipment, into large wardrobe boxes. We also received a box that wasn't ours and asked what to do but got no answer. Overall, I would recommend not using this company. If you do, do not believe their estimate!!
  • My ZippyShell experience was a great one! From the first time I contact Bill, he was incredibly helpful and flexible in terms of timing and availability. We were beginning the process of selling our home and used a portable shell to de-clutter. Drop off and pick up were flawless and easy to schedule. Once we sold the house, we contacted Bill again to schedule a full scale move. Again, availability and flexibility were top notch, but what made the experience even greater were the actual movers. They arrived on time, and were very cautious moving things around without damaging the walls and floors. These guys worked hard! They moved us out of our house in 4 hours and we were on to the new house. Upon arriving, they discovered that the truck would not be able to get up the driveway. Any normal person would have been frustrated and feel defeated, but the crew, Caesar, Carlos, Mario and Raheem worked together to create a assembly line and get everything up the driveway and never once complained about the additional work. These guys were awesome, friendly, and again, very cautious about making sure not to damage walls and floors. We had some large items which could not fit down the stairs to the basement and they warned us ahead of time that they would damage the walls if they tried. Just an example of how much they cared about making sure we were happy and our home was treated with care. I really cannot stress how great of a team these guys were and how hard they worked. Overall a great experience. My only suggestion is that Zippyshell get some larger clearance trucks in their fleet. The truck they used was not a traditional large moving truck, but more like a race car trailer as it did not have much ground clearance. For most moves, this would more than suffice, but if you have a steep driveway, the truck will not be able to climb it. Because of this, the truck had to be parked at the end of our long driveway which added a considerable amount of time to our move, which of course meant additional expense. Again, over all a great experience and the crew were just a great group of guys who worked really hard. I would absolutely hire Zippyshell again! Final thought, don’t foret to tip the movers! These guys work so hard and deserve every penny they make! Thanks Zippyshell!
    - Kevin S.
  • They were easy to schedule delivery and I just had to load the trailer and they took it to a temperature controlled facility for the duration. All my stuff returned intact and nothing was found broken. I also enjoyed the personal connections with the reps rather than a larger company. Easy to ask questions over email. Would use again but don't plan to remodel anymore!
    - Laurie P.
  • Very good. Work teams were excellent, on time and very professional. Maintained contact with us during the various phases (3 days) and acquired our input on various issues. Continual follow up from the main office to acquire input and feedback.
    - Michael M.
  • They were very professional and responsive to our needs. Their prices were more competitive to others offering similar services. Only downside would be that information didn't seem to flow that well as we had to confirm several times regarding drop off. I guess it's better to confirm rather than getting it wrong, then again if you have it in writing and can't deliver, maybe there is room for improvement.
    - Siyoung L.
  • awful! They told me they were storing my items in the storage facility, but stored them on the truck in a very disorganized fashion. They were 6 hours late to move me into my new residence and therefore finished close to 11 pm. I never received a final bill, but they just charged my credit card that was on file for a required $200 deposit. They are unresponsive and extremely unprofessional!
    - Laura M.
  • The President of the company Jimmy Re personally conducted the survey for the move and was very helpful in arranging for storage of the household goods as well as for the shipment. Two movers arrived as scheduled on the first of three days allocated for the household shipment, worked extremely hard and efficiently wrapping and packing household goods. On the second day additional workers arrived to finish packing and loaded the household goods into a moving van. The household goods were packed and moved to the warehouse for storage in two vice three days allotted. I have made moves throughout my career with the US Department of State to overseas posts, but I would say the Star International Movers were the best of the lot.
    - Stan E.
  • Star International Movers was an outstanding company recommended by our real estate agent. Jimmy Re, the President, personally came out to perform the inventory and provided an estimate. He was very helpful in suggesting options for storage in Virginia or Hawaii since our timeline for selling our home and making the actual move was still somewhat uncertain. When the date for the actual move came, everything went very smoothly and the movers were very efficient. If there was one weak link in this company, it was the shipment representative, who was to keep us informed on the status of the shipment, but was somewhat negligent in proactively keeping us informed, which also may be result of the Royal Hawaiian Movers, poor receiving company's handling of this shipment.
    - Stan E.
  • Zippy Shell worked perfectly for us to store our items and they did a great job responding to my questions and with the re-delivery of our items. The men that unloaded we super nice and efficient. I would definitely use them again.
    - Stephanie C.
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Storage Units in Fairfax

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