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Home Health Care reviews in Fairfax

  • D
    The latest worker has sat down the entire time, every time she comes into my home (I thought she was going to give ideas to help me achieve my goals - she hasn't). She has never even looked in my bedroom or bathroom in order to give me some organizational ideas. I never expected her to clean but I had expected her to be honest, and - in my opinion - she wasn't. This company lost a sizable grant from Fairfax County and wound up getting rid of a big chunk of their staff. Within the next week I was told that my insurance was not going to pay for these services for me anymore. I asked my worker, and she put the blame on me. She said that I only clean when she is here, which is not true. I know other individuals in Arlington who also will be losing services. There is an opportunity to appeal, but Pathway Homes isn't appealing. I was told in a condescending tone of voice that I had achieved all of my goals. While I have achieved some of my goals, other goals have not been achieved. It's my belief that this company is pulling out of Arlington. Of course they cannot say that because that would be considered discriminatory. Instead of telling clients the truth, they are talking down to us, as though needing services was something we chose, as though we are selfish to want help that we need. Mental illness isn't something anyone would choose. Needing to learn daily living skills is embarrassing enough without the extra garbage. This service was covered by my insurance 100% so I'm not sure of the cost. I'm hoping between now and the time my services end, my worker will choose to put on her thinking cap about how I can organize things better rather than sitting on my couch telling me that I only clean when she's there (not true). The big thing is, my housing (others' housing as well) hinges on my home being near immaculate. The annual inspection for me is 2 months after my services end. Great timing. It is my opinion that this company has seen its heyday and is on the way out. I appreciate the help and ideas I got from those who have worked with me in the past. Instead of fighting for approval so that I (and others) can transfer over to a company that works within the county, they are letting people slip through the cracks, most of whom are not as able to advocate for themselves. To me, that is not caring; that is not supportive. To me, that is flat out wrong. In its mission statement, it states that there is no time limit to these services, a very lofty and disingenuous notion that sounds lovely, and it was lovely for a time. Now what we as clients have is a big bad ball of ugly. In the months that I have left with this worker (and with these services), I don't really know what's going to happen. She will likely just stay seated on my couch. I was told I would be a part of my recovery plan. I knew that there would be a time when I would no longer need support services, and I was assured that I would be the main part of that decision once the time came. On top of all that, I recently found out from the management company where I live that she has been leaving her car parked in the garage where I live and going somewhere else after she is finished at my place. Now I will have to escort her to her car. This is where I live and, rather than do her job, she is taking advantage of having free parking. It's unethical and disrespectful and now I will have to treat her like a naughty child simply because she didn't seem to want to do the right thing and leave completely when our time was up.
    - Kristine G.
  • A
    Thrive at Home
    We interacted with Marie Woodard, the administrator of the service, who was very helpful in explaining how the industry works and the procedures. We shared our requirements with Marie, and asked to interview the aide that the service would assign to us based on these qualifications. The aide showed up on time for the interview, and matched our requirements. The fee is also more reasonable and straightforward (one rate for all week + half again for overtime), and the company has experience dealing with insurance. The company was also open to hearing our concerns during the initial adjustment period. We ended up choosing Thrive at Home.
    - Hanh M.
  • B
    Generally, it went well.  The only difficulty we experienced was initially with the paper work process where there was difficulty with Roberts obtaining what it said were the necessary forms. This took time to straighten out.  Other than this aspect, Roberts was very responsive in providing a hospital bed.
    - Mike P.
  • A
    Home Instead Senior Care
    They were excellent.  I did a lot of research before I used them for my Mother.  I actually found them as a result of going through the visiting nurses association who said we can’t recommend anybody but I can tell you people in our offices have used first couple of these that I’m going to give you.  And they were one of them.  They actually gave me a standard list of questions to ask every agency that I called.  And they were wonderful.  They turned out to be wonderful.
    - Rebecca R.
  • B
    BestCare Home Care Inc.
    I used them for about a year and a half. They were fine. They sent us one home health aide who was good. There wasn't really outstanding. I didn't have any issues with the service. The employee was sometimes late.
    - Julie G.
  • A
    Inova Fairfax Hospital
    They're a highly professional organization. They're very kind. The therapist was schooled in geriatrics to deal with elderly patients. They were very cognizant of the person's desire to feel independent. These people were really quite sharp. I had experiences with them with both my mother and my father last Fall. There were no issues at all.
    - Jenny M.
  • A
    Area Access
    They were responsive, and quick. They did a good job. We reviewed other comments people had posted on Angie's List, and one of them said that we need to negotiate price with these guys, so we did, and saved $300.
    - Debbie J.
  • A
    Capitol Women's Care LLC
    They were caring and made my mother comfortable in the final stages of her life. They also provided great medical and palliative care for her. I never had to worry about billing with them because my mother had Medicare and they covered the cost. I would probably use them again if I needed to.
    - CJ B.
  • A
    Medical Professionals On-Call
    In the past, we had difficulty in finding the 'right' caregiver to stay with our Mom. Mom's abilities are limited, but she has a great sense of humor, loves to read and watch sports, enjoys great food, is well educated and 'refined' in the truest sense of the word.  Mary McDonnell, our MPoC customer service coordinator, did a spectacular job of listening to our recommendations on who would 'fit well' with Mom. The initial caregiver MPoC offered was - amazingly -  100% simply super.  Even now, approximately 5 months into the relationship, Mom *loves having Margaret with her 24/7! What a relief and a blessing. Also, when Margaret has needed time-off, Mary McDonnell/MPoC has done a superb job of selecting wonderful alternate-caregivers. I will spare the reader the frustrations, and even horror stories of "caregiver" experiences with past agencies - we've been around the block and then some. There were times it was downright scary.

    In the past, we also had problems in receiving timely (or sometimes *any) communication from the various agencies, having appropriate alternate-caregivers assigned, and immense difficulties with insurance billings and paperwork. But MPoC has not disappointed us on any of these counts. We're *very *pleased, and very grateful for the prompt,courteous service they provide.

    I read the Angie's subscriber February 2012 post regarding insurance. MPoC is properly licensed and insured, as are their contract employees. All of the insurance certificates are available for review at its office.  Going above and beyond,Mary offered to personally bring all the current certificates to me at my home for inspection.

    We feel so fortunate to have found MPoC . We highly recommend them, as does our discriminating Mom!
    - Jehanne A.
  • A
    The nurse who came out was very well trained and and professional. The service was complete. They would send out the medicine before hand and then she would come and show me how to administer it. Then she came once a week to change the bandage. My overall experience with them was excellent.
    - christopher d.
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Home Health Care Providers in Fairfax

Companies below are listed in alphabetical order.

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