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Courier reviews in Fairfax

  • A
    My ZippyShell experience was a great one! From the first time I contact Bill, he was incredibly helpful and flexible in terms of timing and availability. We were beginning the process of selling our home and used a portable shell to de-clutter. Drop off and pick up were flawless and easy to schedule. Once we sold the house, we contacted Bill again to schedule a full scale move. Again, availability and flexibility were top notch, but what made the experience even greater were the actual movers. They arrived on time, and were very cautious moving things around without damaging the walls and floors. These guys worked hard! They moved us out of our house in 4 hours and we were on to the new house. Upon arriving, they discovered that the truck would not be able to get up the driveway. Any normal person would have been frustrated and feel defeated, but the crew, Caesar, Carlos, Mario and Raheem worked together to create a assembly line and get everything up the driveway and never once complained about the additional work. These guys were awesome, friendly, and again, very cautious about making sure not to damage walls and floors. We had some large items which could not fit down the stairs to the basement and they warned us ahead of time that they would damage the walls if they tried. Just an example of how much they cared about making sure we were happy and our home was treated with care. I really cannot stress how great of a team these guys were and how hard they worked. Overall a great experience. My only suggestion is that Zippyshell get some larger clearance trucks in their fleet. The truck they used was not a traditional large moving truck, but more like a race car trailer as it did not have much ground clearance. For most moves, this would more than suffice, but if you have a steep driveway, the truck will not be able to climb it. Because of this, the truck had to be parked at the end of our long driveway which added a considerable amount of time to our move, which of course meant additional expense. Again, over all a great experience and the crew were just a great group of guys who worked really hard. I would absolutely hire Zippyshell again! Final thought, don’t foret to tip the movers! These guys work so hard and deserve every penny they make! Thanks Zippyshell!
    - Kevin S.
  • A
    Outstanding job in every way, at a ridiculously low overall price, IMO. Will not even think about hiring any moving service other than Pro100 from now on. This latest was the 2nd job they have performed for me. Both were of the same quality of service at a bargain price.
    - Thomas B.
  • A
    PMC helped us with a very last minute filing and never skipped a beat. Fast, professional, and friendly service. I love the electronic invoicing system - it was easy to use and immediately provided a receipt for our files when I submitted payment online. We will definitely use them again and suggest them to other small businesses in our area. Their pricing is very fair and most importantly they are reliable.
    - Lysandra P.
  • D
    UPS is typically uncooperative in making deliveries.  On their first attempt at delivery, they left a door tag because the package required a signature.  This had always been a problem I've had with UPS because their rules make it almost impossible to make changes that would result in a successful delivery.  The back of the back of the tag allows you to designate a neighbor who can sign for the package.  I listed two neighbors; my next door neighbor and another neighbor whose house is 20 feet from where the driver would have to park his truck.  Both neighbors were home all day, but UPS did not deliver.  They told me that only one address is allowed on the tag, so they didn't attempt delivery at either neighbor because I broke their rules.  I have lived at the same address for 25 years and it has always been a problem getting deliveries from UPS.  I've had experiences with U.S.P.S., FedEx, Airborne, DHL, and Lasership, and all of them are better and more customer service oriented than UPS.  In a few cases I've gone to the shipper's service center to pick-up a package.  The only place where I've seen customer service staff raising their voice and mistreating customers is UPS, and I've seen that kind of behavior every time I visited a UPS service center.  Every time I have a package delivery by UPS that requires a signature, it's a teeth nashing, nail biting, mind numbing ordeal that defies all logic.  All of the other services are relatively painless.  Even when a signature is not required, delivery is not guaranteed.  I've had drivers refuse to deliver on the first attempt because they decided it wasn't safe to leave the package; UPS leaves that to the driver's discretion.  Then, they didn't leave it on the second attempt, again, because they considered it unsafe.  They finally left the package on the third attempt even though there was no change in the conditions that would have made it safer to leave the package.  Of all the services I've experienced, the only one where packages were lost or stolen in transit, left at the wrong address, or the driver forged my signature for a package is UPS.  Once they were unable to find the address, so they sent a notice to the very same address they couldn't find; U.S.P.S. had not trouble finding the address to deliver the notice.  UPS is the worst.

    For some unknown reason, UPS decided to make a fourth and a fifth attempt at delivering my package.  They called the fourth attempt a first attempt and the fifth attempt a third attempt; in addition to being unable to deliver, they are unable to count.  On the fourth delivery attempt the driver decided not to try to deliver to my neighbor again.  However, this time my neighbor saw the driver and tried to intercept him.  The driver told him that I was the only one who could sign for the package despite the instructions on the door tag that said my neighbor could sign for it.  UPS explained to me that their door tags don't include the delivery option where only the receiver can sign, so they check off the most similar option even though they won't deliver according to those terms.  The merchant says that my neighbor should be able to sign for me.  At this point, the merchant is waiting to receive the package back from UPS so they can send it with another carrier.  UPS is holding the package for an extra two days because they made two more delivery attempts.  I hope they don't make any more delivery attempts; I might never get my package.
    - Alan R.
  • D
    UPS is typically uncooperative in making deliveries.  On their first attempt at delivery, they left a door tag because the package required a signature.  This had always been a problem I've had with UPS because their rules make it almost impossible to make changes that would result in a successful delivery.  The back of the back of the tag allows you to designate a neighbor who can sign for the package.  I listed two neighbors; my next door neighbor and another neighbor whose house is 20 feet from where the driver would have to park his truck.  Both neighbors were home all day, but UPS did not deliver.  They told me that only one address is allowed on the tag, so they didn't attempt delivery at either neighbor because I broke their rules.  I have lived at the same address for 25 years and it has always been a problem getting deliveries from UPS.  I've had experiences with U.S.P.S., FedEx, Airborne, DHL, and Lasership, and all of them are better and more customer service oriented than UPS.  In a few cases I've gone to the shipper's service center to pick-up a package.  The only place where I've seen customer service staff raising their voice and mistreating customers is UPS, and I've seen that kind of behavior every time I visited a UPS service center.  Every time I have a package delivery by UPS that requires a signature, it's a teeth nashing, nail biting, mind numbing ordeal that defies all logic.  All of the other services are relatively painless.  Even when a signature is not required, delivery is not guaranteed.  I've had drivers refuse to deliver on the first attempt because they decided it wasn't safe to leave the package; UPS leaves that to the driver's discretion.  Then, they didn't leave it on the second attempt, again, because they considered it unsafe.  They finally left the package on the third attempt even though there was no change in the conditions that would have made it safer to leave the package.  Of all the services I've experienced, the only one where packages were lost or stolen in transit, left at the wrong address, or the driver forged my signature for a package is UPS.  Once they were unable to find the address, so they sent a notice to the very same address they couldn't find; U.S.P.S. had not trouble finding the address to deliver the notice.  UPS is the worst.

    For some unknown reason, UPS decided to make a fourth and a fifth attempt at delivering my package.  They called the fourth attempt afirst attempt and the fifth attempt a third attempt; in addition to being unable to deliver, they are unable to count.  On the fourth delivery attempt the driver decided not to try to deliver to my neighbor again.  However, this time my neighbor saw the driver and tried to intercept him.  The driver told him that I was the only one who could sign for the package despite the instructions on the door tag that said my neighbor could sign for it.  UPS explained to me that their door tags don't include the delivery option where only the receiver can sign, so they check off the most similar option even though they won't deliver according to those terms.  The merchant says that my neighbor should be able to sign for me.  At this point, the merchant is waiting to receive the package back from UPS so they can send it with another carrier.  UPS is holding the package for an extra two days because they made two more delivery attempts.  I hope they don't make any more delivery attempts; I might never get my package.
    - Alan R.
  • D
    Only 20% of the meat was worth barbecuing.  The rest was cubed and left to cook for hours in a slow cooker.

    They never followed up to find out if we were satisfied, needed more product, or anything else.  Hit and run ! 
    - Alexander C.
  • A
    Our experience was excellent.  We set up an appointment via email, they arrived at the furniture store on time, and showed up at our door as per schedule.  It was an extremely smooth process, and they even helped me move my old sofa to our garage.  On the whole, we had a great experience and would recommend them to anyone who needs a reliable delivery service.
    - Vishal S.
  • A
    Very organized and the move was very smooth. For future moving or storage needs will definitely hire Zippy shell.
    - Venkatesh V.
  • A
    Very well every time I used them. I used Potomac Moving on several occasions.
    - viktar k.
  • A
    Great team, it was easy from the beginning to the end working with NOVA Express Movers team. 
    We highly recommend them to everyone!
    - John M.
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Courier Services in Fairfax

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