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Clothing & Accessory reviews in Fairfax

  • A
    Gemma's Tailoring
    She has been doing work for me all my life. She does tailoring for my husband as well as my kids. She has also been working with my mom. She is awesome. She is also a sweet person who is patient and kind. And she gets things right the first time. I never had to ask her to redo her craft.
    - Lee Z.
  • A
    Huan assisted me in selecting a ring. He was extremely cordial and informative, answered all of my questions in detail and went above and beyond in expediting my order. I was extremely pleased with the high level of customer service, the quality of the ring and the competitive price. My surprised wife loved it! I will I definitely be a repeat customer. I wouldn���t hesitate to recommend Quest to any of my friends.
    - Steven L.
  • A
    A diamond fell out of my anniversary band.  The ring was too wide, so instead of buying a new diamond, I asked if they could fix the ring and make it look good by filling in the setting to match the original band.  They said yes, resized the band as I requested, did a great job and had it ready for me on the date they specified (it did not take long, maybe a week).  Everyone in the store was professional and courteous.  Although I was only having a repair done, their other jewelry looked gorgeous.  I am happy I went there and trust the work they did for me.
    - Dianne H.
  • F
    I used Ryan Park to hem 5 pairs of pants.  Within 2 weeks, then hems had come out of all 5 pair.  This morning, I brought 2 pair in to be repaired (I could not take in all 5 because I needed something to wear to work).  I assumed they would be apologetic and simply fix the hems. Instead, they told me they would charge me to re-hem the pants because I did not have the original dry cleaning tag on them!  Obviously, I wore the pants (once or twice depending on the pair), and did not have the paper tag still on them.
    After that, I asked for a refund on the work.  Also denied.  Service has always been poor here, but it was convenient.  Now, I am done with them.  Highly advice people in Ashburn to look somewhere else.
    - Catherine M.
  • F
    Brought my ring in to have the stone tightened in the setting. The ring
    was a heavy 18 Kt gold setting that was remarked upon by 3 different
    people in the store. I left the ring for about 2 hours and when I picked
    it up it weighed significantly less than when I brought it in. I have
    worn this ring for 20 years and am very aware of it's weight on my hand.
    The manager said they do not weigh jewelry they bring in and so she
    could not verify any change. I can see the ring is significantly thinner
    and it weighs significantly less. My guess is at least 1/3 of the weight of
    the gold is missing. However, I never thought to weigh it before bringing
     it in so I have no proof of the change. WARNING!!!! - if
    you bring anything in be sure to weigh it before you bring it in.  I
    will never go back there and will warn everyone I know. I am very upset and
    am sure the people in the repair area know they removed a significant amount
    of gold from my ring.
    - Michael H.
  • A
    We go to him. He is a gemologist and his wife is the one who does the designs. I can be guaranteed anything I get is a one of a kind piece. I bring him a picture from a magazine, he's not going to touch it. He said that it is somebody else's creation. I took one in because, I liked the shape of the stone. I like Victorian English jewelry and the fancy stuff. That is what he goes on. If you want to see a copy of his work, just go to the internet. A couple of my pieces are on there. We have a piece with Burmese Rubies which you can't buy anymore in this country, they are like Blood Diamonds now. Their price are much more competitive than the large store that specialize in mass design. She has been spoiled over the last 38 years. She always gets something on her birthday, anniversary and my birthdays. When I retired, I had them make a piece for the retirement. I look at it as the stones aren't going to loose value. All of his jewelry is a unique design and he deals with people from all over this country. The price depends on what you get.
    - Gerald W.
  • F
    Ultra shady. I went in a week ago to get a quote on a bump for my engagement ring and resizing on another ring. They said the bump would be $50 and the other ring $35. I told them I would be back. When I returned today, the guy at the desk on the left totally didn't recognize me. After telling him what I wanted again, he quoted me $75 on the bump. He said that it was because it was white gold, not yellow. I would have bought that story had he not had my ring in his hands last week before quoting me. I explained that he had quoted me something different and he just looked at me with a blank stare. Apparently their quotes are random depending on the day. Totally dishonest.
    - Melissa S.
  • F
    i was suckered to apply for store credit, after i did zales jumped the price 45.00 more.they kept my scrap gold, and i was promised that with the solder, that i would have the diamond protection. after i picked up the ring i was told that it may not be covered, and that it depends on the manager that inspects it. i was lied to, ripped off, then hood winked. stay away from this store at all costs!!!. if they give you a price there is a hitch behind it!!! i spoke with the store manager, im getting back so he says,,,, the 45,00. he also claims they do not give back scrap gold. let me tell you something...even a dentist will give you back your scrap gold for the tooth fairy if you want it!!!! also the store manager tried to make me feel guilty by saying that my complaining could jeapordize the sales rep job. thats not going to work she ripped me off by charging 45.00 more after i applied for the credit!!! she is the one that said the diamond would be covered then after said it depends on who looks at it. and the store stole my scrap gold!! this whole store is ghetto
    - Brian G.
  • F
    Read above, I asked for a ring box, as the one that the store gave me fell apart after 201 day of getting the ring repaired and the bottom fell out. The man said no, then I explained to him it was brand new and he went to get another one, after my wife and I was looking at wraps and I was not interested in any of them and the worker raja, told me he would not give me the bix because I didn't buy the wrap from him.
    - Brian G.
  • A
    Work was done on time and the rings fit perfectly. I had taken them to another jeweler who told me this enlargement could not be done and would require buying a new setting and remounting the diamonds. Five Star told me to return in a year to have the diamond prongs checked again but said I should be good until then.
    - Jeanne C.
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Clothing & Accessory Services in Fairfax

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