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Chimney Sweeping reviews in Fairfax

  • D
    Winston's Chimney Service
    I had two scheduled appointments for an inspection & cleaning and no one showed up for either appointment. After calling Winston's for more information, they could not provide an explanation as to why no one showed up for the first appointment and they claimed that someone did show up for the second appointment, but no one was home at the house or answered the phone. The second explanation doesn't add up, considering I was at home the entire day, waiting for them to show up, and I have no record of missed calls from the company. Very poor customer service, in my opinion, considering they missed two appointments and made no effort to reconcile with the customer, given the circumstances.
    - Lauren C.
  • C
    Sixpenny Chimney Sweeps
    We hired Sixpenny because we needed an urgent cleaning done on our newly purchased house after burning one fire and they said they could be at our house within 2 days, but only provided a 4 hour time window (12pm-4pm), requiring me to take the day off of work and stay home. The day comes with gusty winds which slowed down all of their appointments that day. This would not have been a major problem in itself if the company communicated that to me proactively, but by 3pm I called to confirm we were still on the list to be cleaned. By 4pm I called and was informed that the cleaner was on his way, at 4:30 I called again was told he was still on his way but no known estimated arrival time. Finally arrived shortly after 5pm, rushed through the cleaning as quick as he could, wasn't really able to answer any questions about how to reduce the fireplace smell in the house, from the concrete slab or from the hardwood floors and left in less than an hour. I understand he had a long day and was slowed by the weather, but the lack of proactive communication to keep us in the loop, as well as the limited knowledge either possessed or shared, is why I rated this company lower.
    - Cory L.
  • A
    SweepMasters Professional Chimney Services LLC
    I am a repeat customer. I scheduled the service in September. They came on time, did the job without leaving a trace of soot. When I lit my first fire the stove didn't appear to draw very well and was smoking and I thought something was wrong with the cap or damper. They came out the day after I called and it turned out I didn't have the damper adjusted properly. They didn't charge me for this extra visit. It's rare to find such good customer service these days.
    - Judith U.
  • A
    Ashmasters Chimney Service Inc
    Ashmasters sweept the chimney by going inside the fireplace and putting some kind of a brush and a vacuum up it. It took only about 10 minutes. They brought their own ladder and went up on the roof to inspect the chimney which they said had been injured in the earthquake we had several years ago. They explained the danger in not fixing it (rain getting inside the bricks and freezing.) They estimated the job by describing how many rounds of brick would have to be replaced. and adding on the cost of a new "crown" and rain cap. I asked them to take my cell phone up and take a picture of the places where the brick is broken and they did that. I decided to hire them to repair the chimney. They gave me credit on the total price for the amount that the sweeping cost. I put down a deposit for the new brick and will see them in a few weeks.
    - Natalie R.
  • F
    Finest Chimney Sweep and Masonry
    They quote us 180 USD for both project but when they came to the site they said they can not do A/C then they charged us more the 90 USD as it became one project , then black mailed us about metal vent pipe should be changed otherwise they have to report it and HOA will come back to us, so at the end I was charged 176.00 , the worse part was they did not put the door they separate to do the job together when tenant open the door it fell down and brook tenant stuff , and it is about 3 weeks we are calling them to come and put the door together they are telling they are too busy and can not do it right away, last call I made was about 30minutes ago and the owner Jinny suppose to call me right away , no call yet
    - maggie a.
  • B
    Sixpenny Chimney Sweeps
    He was fast. I am not sure how thorough it needed to be, but maybe my chimney was that clean? It was required by my condo board to get the inspection, and I had to remind him to mark the "satisfactory" column on the inspection form to send to condo association (he left it blank, and that was the part I needed to show my condo association). In the end, I got what I needed, but I might try a different vendor next time, just to see what's out there.
    - Jessie L.
  • A
    Sixpenny Chimney Sweeps
    Scheduling was a snap solely using Angie's List Messenger. Took advantage of $105 coupon, which was best price of all top rated Angie's List providers. Technician was prompt, courteous, and knowledgeable. He even advised we switch to a biennial vice annual schedule since our chimney was not that dirty - now that's a company you can trust!
    - David G.
  • A
    Chimney Inspectors, LLC
    On time, professional, courteous and he let me know what would need done in the future without trying to sell me services I did not currently need. Even sent me a photo of the chimney cap to show me its condition. Great experience!
    - Maria W.
  • A
    Chimney Inspectors, LLC
    Vitaly found, explained to me, and showed me pictures of the cracked liners and a couple of other things that an inspector would see and comment on. He struck me as knowledgeable, honest, and trustworthy. I have hired him to make the repairs and he has been very accommodating about scheduling the work. I intend to hire him for work on the new house, too.
    - William A.
  • A
    Ashmasters Chimney Service Inc
    We were given a time between 1-3. Troy and Steven arrived a little after 2 pm to sweep and inspect our chimney. They were extremely thorough and efficient. After the service, Troy took the time to explain a few possible issues with our chimney and gave us a fair estimate to fix the issues when we were ready. They were both friendly and professional. The service is normally $100, but we had an Angie's list coupon that knocked the price down to $85. Would highly recommend!
    - Leslie W.
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Chimney Sweeps in Fairfax

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