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Find Top-Rated Fairfax Station Carpet Installers

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Carpet Installation reviews in Fairfax Station

  • A
    This is a locally-owned, family business and they made us feel like part of their family in our recent buy. We had to replace all the floor coverings in our large, finished basement after undergoing pipe leak/mold remediation issues. We'd had carpet throughout but our remediation folks strongly urged us to go with a waterproof vinyl plank to avoid moisture issues in the future (although we still got carpet on our stairs going down). We may have set a record for the number of samples and number of times we took samples home but everyone at Clawes was completely supportive, informative and helpful. We finally made our choices and installation was scheduled promptly and in coordination with a crew that was doing drywall repairs and painting. The installation crews arrived on schedule and were very hard-working, efficient and skilled. Looks great. We recommend Clawes.
    - Christopher K.
  • A
    The project is now completed and we are very satisfied with the service and product provided by this company. We would definitely use them again for any future carpet needs. The sales rep in the Oakton store was very professional and knowledgeable about the various carpet products displayed in their showroom. He was very helpful throughout the decision/purchase process without being overbearing or "pushy". The installers showed up exactly on time as scheduled and completed the work as expected. We thought two seams were more visible than expected and requested that they be evaluated. Mr. Clawes was very responsive, visited our home within a few days, and readily agreed to have the seams redone. That work was completed on the scheduled day as promised. You can't ask for more than a company that guarantees their work and stands by their promise to satisfy their customers. These folks were great to work with and definitely delivered as promised.
    - Felix C.
  • A
    Fantastic job. I called and left a message for Marty Engel, the owner, and he returned my call promptly. I explained I was looking for an estimate for carpet installation and another for wood floor refinishing. We figured out a date for him to stop by. He looked around, took measurements and he showed me carpet samples. I chose a product and he sent me the estimates later that day. We chose to go with only the carpet install only because we decided to wait to refinish the floors until after we redo some bookshelves. When we decide to refinish the wood floors I would be happy to schedule with him. We had the carpet installed a couple weeks later only because of my scheduling conflicts- I think the carpet took less than a week to get in?. Installation went smoothly and Max and the other installer were very nice. I had to leave before the job was finished and I felt comfortable leaving them to finish up and lock the doors after them. They left everything very clean and even fixed a threshold that was too low and wobbly. I would highly recommend!
    - Denise K.
  • A
    Joe Halverson, the company VP, came over with a crew and got right to work. They pulled up damage floor and carpet, and placed blowers and dehumidifiers to dry things out. What we really liked was that they are a one stop service -- they mitigated the water problem and then repaired everything. Most companies only do mitigation. When they were finished, you could not tell there was ever any problem. They will be our go to team if we ever have another problem.
    - Colleen K.
  • A
    Ari was just an awesome individual, he knew exactly what needed to be done and was extremely helpful. He explained what needed to be done in my home and even provided me with some information about how to keep my valuable items looking brand new, just like before the incident. Once we were all settled the team arrived, all of them were very nice and fast - yet thorough. For anyone looking for services in water or smoke damage, these guys are the way to go, highly recommended.
    - Dean I.
  • F
    The job was not done. We had two lengthy conversations with the office explaining in great detail the situation and what needed to be done. We have done a number of home projects including flooring and laird out a proposed plan which the office indicated was doable. We also talked to Mike e who I believe was the owner and sent pictures.. We intoxicated that a large section where the pool table, couches and stereo was located was not damaged and would not be moved. We spent hours cleaning out the affected areas. At a minimum we wanted two separate rooms moved and thresholds put in. They were empathy. They did not send the two experts they promised and the crew said they could not handle any of it. They basically lied through the process and we are back to square one. They probably could handle placing an area rug.
    - Susan R.
  • A
    They were really good. I was just in there the other day getting information about getting new carpet and they were very helpful again. It was several rooms of carpeting. They were helpful and they were very timely. They were on time and they did the job when they said they were going to do it, and got it done quickly. Very professional. I’d say we probably went because the price was good. I would definitely use them again.
    - Stanley B.
  • A
    The owner, who is a woman, provided the quote. It was very accurate and they didn’t change it afterwards. The work they quoted me for was the carpet and the rooms that I mentioned. I would definitely use them again. I went with them because they were very professional and you felt like you could trust them with doing the job in your house.
    - Stanley B.
  • A
    They were really good. They were just really responsive to questions they were very accommodating to appointment times they wouldn't normally do. They came back a second time for cleaning they did, something was wrong with it and they came back with no charge. We were able to negotiate. They actually came too early, I wasn't ready.
    - Elaina L.
  • A
    From the first visit to the house for sample review and consultation until the final installation and cleanup, Custom Floor was engaging, helpful, and professional throughout. The consultation team laid out logical, helpful replacement options regarding cost, type of carpet, and installation timeline. The installation team, augmented with additional workers to move significant amounts of furniture, took two days to install. All the installers were polite, prompt, efficient, and flexible when responding to any changes as the job went along. Custom Floor was a pleasure to work with, a business we look forward to re-engaging for our future flooring needs.
    - Michael B.
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Carpet Installers in Fairfax Station

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