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Moving reviews in Evington

  • F
    All Star Moving Services, Llc
    I had the move carefully planned, and scheduled the movers to arrive at my house in Virginia at 7 am.  I estimated it would take them 4 hours or so to pack the belongings that I hadn't already packed and load them onto the truck, which would give me at least half a day's driving time because I was moving my houseplants and pets to Florida in a U-Haul on the same day.  The movers called me from New Jersey at 7:30 am to tell me they were delayed and wouldn't be there until noon.  They called from New Jersey, so it was clear they knew well before then that they would not be there even close to on time, but they waited until after the scheduled time to notify me.  When I complained, one of their responses was that I went with a moving broker and they were not responsible for anything the broker told me or promised me.  They showed up at 1 pm.  They spent 7 hours loading my belongings, which did not all fit on their truck, despite me spending a lot of time on the phone with them ahead of time going over my inventory.  The final cost was 30% over what they quoted me, and they even tried to make it 50% higher but relented when I balked at such an unreasonable figure.  And that doesn't include the cost of the second U-Haul rental and one-way moving that I needed to take the rest of my stuff that didn't fit in the truck that day.
    After a lot of backing-and-forthing on the phone with the dispatcher, they did eventually deliver my stuff to the house in Florida on the day they said they would, but they were two hours late, and I had an appointment that day which meant they finished unloading when I was gone.  Most of the boxes hadn't been labeled so the unloaders didn't know where to put them.  They did not reassemble everything that the loaders disassembled so I have pieces of furniture scatted around the house.  I would estimate the damage rate at about 10%.  The unloaders left a huge stack of unused packing paper in my yard, and some of the furniture they didn't even unwrap from their own furniture padding.
    I have had similar experiences with prior moves, so I can't say that this company is much worse than other moving companies, but it is certainly just as bad.   One lesson learned is that I would have an in-home inventory done prior to a move so there are no surprises about the cost, and I would not use a broker again but rather go with a company that accepts responsibility for the entire move.


    - Donald J.
  • F
    Moving APT
    I entered a request for a quote online, and within an hour a representative called me.  He was very polite and professional on the phone, and made his company seem proficient and efficient, like an good salesperson should do.   However, a red flag came up when he gave me a low-ball quote for the move, of about $3,000.  I knew the move would cost between $5,000 and $10,000, but I figured that since I knew it would be more expensive, and moving companies ALWAYS manage to gouge you for more money before the move is completed, that this low ball estimate didn't faze me.  
    I was trying to time everything carefully, because I was still working in Virginia and had only limited time to receive my stuff in Florida so I needed to know a pretty rigid timeframe so I could plan to be in Florida when they delivered my belongings.  Well, as soon as I tried to get a specific timeframe, Moving APT started hedging, saying that by law the movers don't have to give me any more narrow timeframe than 21 days after my requested earliest delivery date.  The person who told me this was Stephanie, and she was sort of creepy in that she preceded every phrase with my first name - and I mean EVERY phrase.  This felt like a slimy salesperson's tactic, because no one carries on a conversation using a person's name to introduce every single sentence.  Stephanie recommended that I contact the moving company to see if they could give me a more specific date, and this was first inkling that I had made a mistake in using a moving broker rather than going directly to a moving company that accepts responsibility for the entire project.  I called the moving company and left a voicemail, and they did not return my cal so I called again a couple of days later and got a person on the phone.  She assured me that they would try to deliver within a two day timeframe, and that made me feel somewhat better.  I established the pickup date, and they gave me a two day window for that also, so I made plans carefully to account for pickup occurring on Tuesday or Wednesday.  
    The next call I received from the moving company was from someone who tried to convince me that Thursday was a better pickup date.  I balked and said, "No, Wednesday is the latest pickup date because I'm driving myself to Florida on Thursday."  He reluctantly agreed, but because he seemed reluctant I called Moving APT again and talked to Stephanie who looked into it and reassured me that the pickup was arranged for Wednesday.  
    I got a call on Wednesday saying they wouldn't be there until Thursday.  The whole affair seemed slimy - like they never had any intention of coming on Wednesday, and they used the excuse of "unforeseen delays" to account for coming on Thursday.   From that moment on, none of my calls to Moving APT were answered, and none of my voicemails resulted in return calls either.  This clinched my earlier feeling that I made a mistake using a moving broker.   In fact, I'm not even sure why these brokers exist.  The whole business model seems parasitic and the only advantage I see is to the moving company, which can dodge responsibility by saying "we didn't promise you that" when you try to get what the broker promised.  
    I would never use Moving APT again, and in general would never use a moving broker again either.
    - Donald J.
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Moving Companies in Evington

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    G
  • GI Junk

    1610 Waterlick Rd
    Lynchburg, Virginia